Ambassador Network Manager

Location: London or Manchester with some remote working flexibility

Contract type: Permanent, full-time at 37.5 hours per week (would consider a fixed-term secondment)

Start date: Required as soon as possible 

About Unlocked

Unlocked Graduates exists to break cycles of reoffending. Currently prison isn’t a place which successfully does this – the average prisoner has 16 previous convictions and 55% of those released from short term sentences reoffend within one year. The work we do is both extremely challenging and massively urgent. We aspire to have deep impact on the landings of individual prisons, but also breadth of impact through the whole sector, and society at large.

Since 2017, we have sought to lead this change by recruiting, training and challenging the best graduates in the country to become prison officers. Our two-year programme has put the role on the map as a career where the best people can develop extraordinary leadership skills whilst making a real difference. We are established as a Times Top 100 Graduate Employer, and recognised in the UK and internationally for the impact our participants have on the landings.

We know that we will never achieve change on our own. Real, long-term change depends on our ambassadors – those who have completed the programme and are driving impact across the criminal justice system. To be an Unlocked ambassador is to be part of a movement for change: Whether they stay on the front line, shape national policy, or lead work in the wider sector, they draw on their shared experience to push for meaningful reform. By supercharging their collective expertise, we are building the momentum needed to transform prisons and break cycles of reoffending.

Our mission

The mission of Unlocked Graduates is to break cycles of re-offending by developing outstanding individuals to lead rehabilitation in prisons and throughout society.

About the role

Our ambassadors are connected by a powerful shared experience, deeply held values, and a collective commitment to furthering our mission. The Ambassador Network Manager role is integral to harnessing this potential, ensuring our growing community remains engaged, connected, and empowered to make an impact.

We have strong engagement across the ambassador network and work closely with this community involving them in our programme, and supporting them to tackle cycles of reoffending in whatever path they choose. We have made a significant strategic commitment to investing in a purposeful, high-impact ambassador network; one that fosters connections, empowers ambassadors to thrive in their careers, and drives collaboration across the sector.

As our network grows, this role needs to go beyond one-to-one relationship management, applying community organising and self-sustaining network-building principles to ensure ambassadors can support and mobilise each other. Our strategy is evolving at pace, so we’re looking for someone who can test and trial new approaches to engagement, bringing fresh ideas and adapting quickly.

We are looking for someone with proven experience in relationship building and community management, with a drive and enthusiasm for growing our network to have impact.

For more information about the role, please see the job description below.

For further details and to apply, please click the apply button to be re-directed to our jobs portal.

Closing date for applications: 26th February 2025.