Grants Caseworker

Hospitality is one of the largest industries in the U.K. Would you like to make a difference to people that may need our help in supporting them to access our financial grants and advise them about a huge range of other free services to support them?

About the role:

This role will be one of three caseworker roles in our team. As part of your role, you would be processing applications for help and providing information to people on the phone about:

-        Our application process

-        What information and documents people need to provide for their application to be considered

-        Timescales for our decision making

-        What happens after a grant decision is made

-        the many issues that they face. This could be information about welfare benefits, housing, debts, or budgeting.

You would be suggesting what support is appropriate to our applicants, and for getting cases ready to submit grant applications to our Charity Services Committee. These Committee meetings are held once per month.  The role is as much about providing information and a friendly listening ear as signposting people to find more specialist advice.

You will also help people from the trade to apply for bursary places at our school LVS Ascot. In addition, you will support our volunteer manager by arranging volunteer visits to our applicants.

About you:

We need someone who is passionate and motivated about providing support in a non-judgmental way. We put our diverse clients at the heart of what we do, and we work together to maintain outstanding levels of customer service.

From time to time, you will have to deal with sensitive subjects and difficult conversations, therefore the ability to actively listen is essential. You will have an extensive experience of either working in hospitality and therefore insight into the challenges and benefits, or experience in a grant giving organization, and knowledge of support services.

The role would suit someone that has experience of supporting people who are experiencing tough times and giving them the confidence to break their problems into manageable bite size pieces.

About us - Licensed Trade Charity

Licensed Trade Charity is completely passionate about supporting people that work or have worked in pubs, bars, breweries, and night clubs. We provide an excellent range of support services to people who may be facing tough times. This could be for example going through financial hardship, relationship breakdown, bereavement, poor mental health, redundancy, or housing issues