Money Adviser

Start Date: As soon as possible​

Work Location: Hybrid working including home working and Citizens Advice Camden service delivery and outreach locations​​

About Citizens Advice Camden
We are a well-respected local charity with more than 85 years’ experience of delivering free, independent and impartial information, advice and casework services which meet the changing needs of local residents. Our aims are to provide the independent, impartial, confidential and free advice people need for the problems they face and to improve the policies and practices that affect people’s lives. 

We target our services at the most vulnerable in our community. Our client profile closely matches local indices of deprivation with most of our clients coming from the most deprived wards in the borough. We identify trends to ensure our services remain agile and able to respond to changing and emerging advice needs.​

About the Role

This vital service, funded by The Hampstead Wells and Campden Trust, has been successfully delivering high-quality debt casework and advice since 2018, supporting people within the Trust’s area of benefit.​

Our service is delivered through a mix of telephone, digital communications, and face-to-face appointments at community locations, making it perfectly suited to hybrid working. Reasonable targets are set, recognising the complex nature of our clients' casework and advice needs, ensuring you can use your professional expertise to achieve the best possible outcomes for those we serve.​​

If you are an experienced debt adviser who can confidently provide complex debt advice and ongoing casework we would love to hear from you.​

Being an approved DRO intermediary and holding the IMA Certificate of Money Advice Practice (CertMAP) is desirable. If not, we can support your ongoing professional development. ​​

Alternatively, this role is also available as a trainee position. If you have recent experience delivering generalist advice, combined with some knowledge of debt advice, you will benefit from our accelerated training programme. We are committed to equipping you with the knowledge and skills necessary to provide high-quality debt advice that meets both auditing standards and funder requirements.​

Closing date for applications: 9.00am, Monday 3 March 2025

Interview date:  Wednesday 12 March and Thursday 13 March

Interviews will be held on Zoom.