Head of Facilities Management

About MSI

MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all.

Today, our organisation has almost 9,000 team members working in 36 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centred care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too.

We know that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.

About the Role

This role is responsible for the smooth operation of the MSI global support office, including the procurement and management of office-related services, maintenance, health and safety, premises regulatory compliance, and stakeholder management. You will manage the office management and shared services budget and be responsible for supplier contract negotiation, oversight of works completion, close-out, extension, and renewal, while ensuring contractual changes are communicated to relevant stakeholders.

Where possible, you will carry out minor building and housekeeping maintenance with your team to maintain a safe, clean, and efficient working environment. Additionally, you will lead office refurbishments ranging from minor upgrades to major renovation projects, ensuring they are delivered on time, within budget, and with minimal disruption to operations. You will also be responsible for space management, optimizing the allocation and usage of office space to accommodate changing business needs, support hybrid working models, and promote collaborative and productive work environments.

In collaboration with the People and Culture team, you will play a key role in fostering an inclusive and engaging office environment that supports employee well-being and productivity. This includes planning and executing initiatives such as wellness programs, ergonomic workspace solutions, and access to mental health and well-being resources. You will also organize social and team-building events to promote collaboration, recognition, and a positive organizational culture.

You will develop and implement strategies to enhance office sustainability and efficiency, as well as contribute to diversity, equity, and inclusion (DEI) efforts in workplace planning. In this role, you are expected to proactively address employee concerns related to the office environment and facilitate feedback channels to improve services and engagement.

You will liaise with various team members, senior management, and suppliers to deliver tasks to a high level of customer satisfaction. This role involves managing the office management budget, reporting on monthly key performance indicators to the Global Director and senior executive board, and contributing to strategic initiatives that enhance employee engagement, satisfaction, and well-being while ensuring operational excellence.

About You

For us, it’s vital that every MSI team member believes in and is committed to our organisational mission, vision and values.

This means that we will only accept applications from candidates who are unequivocally pro-choice.

Our values act as guiding principles, providing us with a clear direction. They set the tone for how we approach our work, interact with others and align ourselves as ‘One MSI’. It’s important that our team members truly resonate with our values and demonstrate them consistently, in all that they do.

We recruit talented, dynamic individuals with diverse backgrounds who share our mission and are focused on delivering measurable results. As an equal opportunity employer, we are committed to fostering an inclusive workplace where everyone can participate and contribute meaningfully. We value open-mindedness, curiosity, resilience, and a solutions-oriented mindset, alongside a commitment to promoting equality and safeguarding the welfare of both team members and clients.

We seek exceptional communicators who are self-motivated, solutions-driven, and aligned with MSI’s mission and entrepreneurial mindset. You should be dedicated to driving social change in an environment focused on sustainable impact, both locally and globally, and comfortable working with diverse teams in an ambiguous setting.

To perform this role, you’ll need the following skills and experience:

• A seasoned facility management professional with BIFM membership and extensive training in Health and Safety, preferably NEBOSH-certified, with comprehensive and practical knowledge of Risk Assessments as well as Building, Electrical, and Mechanical Regulations.
• Comprehensive understanding of Health, Safety, and Environmental (HSE) regulations and their application in workplace settings, with experience ensuring compliance and conducting regular audits and inspections.
• Extensive project management experience, adept at leading and delivering facility upgrade projects, maintenance programs, and operational improvements within defined budgets and timelines.
• Skilled in contractor management, including selecting, onboarding, supervising, and evaluating contractors to ensure high-quality service delivery, compliance with health and safety standards, and adherence to agreed SLAs.
• Deadline-oriented with a proven track record in successfully managing service delivery against defined SLAs (Service Level Agreements) and KPIs to ensure optimal performance and efficiency.
• Budget management experience, proficient in Excel, with the ability to create budgets, analyze trends, forecast usage, and perform data manipulation to support strategic decision-making.
• Proven expertise in procurement and contract management, skilled at negotiating and managing service agreements, vendor relationships, and supplier performance.
• Strong experience in building maintenance provision and strategic planning to address operational and structural needs.
• Exceptional communicator (written and oral) with strong people management skills, capable of leading multidisciplinary teams and engaging stakeholders at all levels.
• Highly organised, self-starter with initiative, problem-solving skills, and a proactive approach to identifying and implementing improvements.
• Ability to be present at Conway Street, W1 premises five days a week to oversee operations and ensure service continuity.
• Personal values that align with MSI's mission, fostering a collaborative and value-driven working environment.

Please see the job framework on our website.

Location: London (this is an office-based position).

Full-time: 35 hours a week, Monday to Friday (For UK based team members).

Contract type: Permanent

Salary: £46,000 – £59,600 per annum for UK based candidates. Discretionary bonus + benefits. For all other locations, the salary will be banded within the national context.

Salary band: BG 10

Closing date: 17th February 2025 (midnight GMT). Interviews may take place before this date for exceptional candidates.

For internal employees applying from an MSI country programme, the role will be positioned within the existing salary structure of the country. Local terms and conditions of the country will apply.