Helpline Volunteers
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Actively Interviewing
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We are a dedicated legal charity committed to providing practical and emotional support to defendants and their family members as well as providing legal education. Often, by the time individuals reach out to us, their mental health is incredibly low and they are in a very dark place. Our mission is to provide appropriate support and knowledge so people don't feel so alone at such a difficult period in their lives. Secondly, we aim to empower individuals through knowledge, ensuring that everyone has access to the knowledge they need to ensure a fair and just legal process.
Position Overview:
We are seeking a passionate and creative Social Media Manager to join our team on a volunteer basis. In this role, you will be responsible for developing and executing our social media strategy to raise awareness of our services, write about current news, engage our community, and promote our events and initiatives.
The hours will be 6pm to 10pm one day a week. The day can be discussed. The helpline is fully remote via an app.
Key Responsibilities:
- Answer incoming calls and make outgoing calls to users that have booked an appointment
- Provide accurate information and resources on the legal system and the charity's services
- Listen empathetically, assessing their need and signposting them if appropriate
- Maintain confidentiality
Qualities:
- Strong listening and verbal communication skills.
- Passion
- Knowledge of criminal law (although training will be provided).
- A commitment to our mission and values.
- A compassionate and empathetic approach
What We Offer:
- An opportunity to make a meaningful impact in the community.
- Gain valuable front line experience working directly with defendants and their family members
- Flexible hours and the ability to work remotely.
- A supportive and collaborative team environment.
How to Apply:
If you are interested in this volunteer opportunity and want to make a difference, please send a brief cover letter outlining your experience and why you would be a great fit for our team. If you have any questions, please don't hesitate to contact us.
Registered Charity 
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The client requests no contact from agencies or media sales.
