Volunteer Support Officer

Volunteer Support Officer

Hours: 30 hours - 34.5 hours per week

​Location: Hybrid working / Leeds, West Yorkshire

Salary: £22,012.02 - £25,313.82

​Contract: 12-month fixed-term contract

DBS: An enhanced DBS check is required for this role

About us

At Epilepsy Action we are inclusive, supportive, and committed to creating a world without limits for people with epilepsy. As we embark on our new 2024-2030 strategy we are excited to welcome you to our passionate, supportive and committed team.

We understand the importance of a work life balance, and that's why we have a number of ways to support our people to achieve this.

By operating a flexible and supportive approach, we empower people people to work in a way that suits them that also meets the need of the organisation.

If you are interested in building a career you can be proud of in an inclusive and ambitious organisation we might have the role for you!

About the role

Our befriending service offers a friendly listening ear, through a team of volunteer befrienders, to people who would otherwise be isolated. The service provides the opportunity for people to talk openly, feel accepted and understood either on the telephone or online.

​In this role, you would be working within our services department, supporting the smooth running of the UK wide befriending service through:

• helping to coordinate and deliver our befriending service across the UK to people affected by epilepsy
• supporting and supervising a designated group of remote volunteers
• delivering positive outcomes for our service users

About you

This is an exciting opportunity for an enthusiastic individual to be involved at the heart of service delivery.

​Both our volunteers and our service users are scattered across the UK so you need to be:

• a great communicator, and able to build relationships using the telephone and on-line channels
• passionate about supporting volunteers and service users remotely
• a problem solver with good decision making and organisational skills
• a team player, with the ability to work flexibly. (The role requires some evening work)

​We are looking for people who have:

• experience of working with volunteers/ staff/ customers remotely or virtually by phone or online
• experience of service delivery
• excellent interpersonal skills and a demonstrable ability to work with individuals from a wide range of backgrounds.
• the ability to adapt and thrive in a busy work environment
• a professional work ethic: honest, conscientious, self-motivated, and reliable

Interested?

If you are interested in what you have read so far you can either submit your application via our online portal.

Being an Inclusive Organisation

We want everyone in our community regardless of their backgrounds, identities, abilities, or circumstances, to feel valued and respected to participate fully. We know that inclusivity isn’t about numbers; it’s about embracing diversity and ensuring that everyone's voice is heard, needs are met, and contributions are acknowledged.

We recognise that each person’s experiences shape how they think and having diverse representation across the organisation is fundamental to achieving our ambitions.

Despite this we are not as diverse as we would like and we actively encourage applications from people from all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We are also proud to be a Disability Confident Leader, this means we encourage applications from disabled people, and we are committed to interviewing disabled applicants who demonstrate through their application that they meet the essential criteria in the person specification. We want to support you to perform your best so if you require any reasonable adjustments please let us know.   

Closing Date: Monday 10th February 2025 @ 9am

Interviews: Tuesday 18th February 2025

Recruitment process: The recruitment process will include a presentation and interview with our panel.

We want to make sure you are given the opportunity to thrive in our recruitment process so we will share an overview of the discussion topics in advance. 

If you want to find out more about what it is like to work with us download a copy of our recruitment information pack or visit our jobs webpage to review our FAQs.

We reserve the right to close this vacancy early if we receive a high volume of applications therefore early applications are advised.