Advocacy Manager

Job Title: Advocacy Manager           

Location: Office base:    Mary Seacole House, 91 Upper Parliament Street, Liverpool

                  Advocate Support:     Various locations within Liverpool City Region                                                               

Reports to: CEO

Salary: £30,000 - £35,000 per annum (pro-rata 6 months)

Term: 6 month temporary appointment

Hours of employment: Full-time 35 hours per week

Benefits:

•    28 days annual leave (pro-rata 6 months)
•    Employee Assistance Program
•    Pension Scheme

Mary Seacole House is a Mental Health Charity & Resource Service that provides mental health, well-being support and advocacy to meet the diverse cultural needs of the primarily Black, Asian, Minority Ethnic communities of Liverpool.

An exciting opportunity has arisen at Mary Seacole House for a temporary appointment as Advocacy Manager to join our advocacy team.

The successful candidate will be expected to have a good understanding and reach within Black, Asian and Minority Ethnic cultures and have a passion for supporting people with minority ethnic backgrounds to:

• Manage the delivery of the current Advocacy contracts including meeting the requirements of the contract e.g., targets, data gathering and monitoring.
• Conduct Advocacy team meetings and management and supervision of all Advocacy staff.

You will have strong experience of delivering services to vulnerable adults who are affected by significant health and social care issues who find it difficult to speak up for themselves; and experience providing persuasive verbal and written representations.

You will be leading a team supporting beneficiaries with a range of different types of support including at care team meetings, discharge meetings, at drop-ins and with group meetings.

You will be a confident positive team leader and player, able to work in partnership with clients, partners and professionals, gaining an understanding of their issues by listening, exploring options and taking action as directed by them. Our ideal candidate will have worked in advocacy, information and advice or similar role before, ideally in a health, social care or voluntary setting and will have experience of working with vulnerable adults.

A full induction will be provided as well as ongoing peer mentoring and support.

We would like to encourage applicants who have an ethnic minority background to apply for this role.

Duties will include:

• Lead and manage the team in the delivery of outcome focused, issue based, person directed advocacy, in line with the relevant legislation for the advocacy discipline, regulations, codes of practice and internal policy and procedures.
• Responsible for the effective triaging of referrals and allocations of casework to all advocates, trainee advocates, apprenticeships, and volunteers after considering prioritisation of cases, current caseloads and skill set.
• To ensure the timely completion of high-quality commissioning monitoring reports and case studies.
• Ensure accurate recording and reporting of all team data.
• To work proactively with the statutory services to promote the service, problem solve and uphold the agreed engagement protocols.
• To identify risks in delivering the service and ensure compliance with risk management procedures
• To support and empower service users to make informed decisions about their care and treatment and to take greater control over their lives.
• To maintain and operate within professional advocacy standards in accordance with advocacy guidelines and to ensure that all individuals are supported to advocate, including the safeguarding of rights relating to those individuals defined as not having capacity/insight.
• To communicate appropriately with clients, relevant professionals, stakeholders, and other parties in accordance with statutory and non-statutory advocacy roles, commissioning requirements with all communications adhering to the Data Protection Act.
• To escalate concerns or complaints professionally to relevant public bodies as instructed by clients or otherwise where appropriate.
• To contribute to ensuring that the diverse needs and wishes of all clients and potential clients can be met, including all conditions, disabilities and impairments, people whose first language is not English and people who communicate non-verbally.
• To promote awareness of statutory rights and resources available to individuals.

• To report any safeguarding issues to the Designated Safeguarding Lead. 

• Adhere to all relevant legislation and organisational policies and procedures in relation to safeguarding. 

A DBS check and National Offender Management Service vetting will be required for this post.

Granby Community Mental Health Group is an Equal Opportunities employer.