Business Analyst (CRM)

We are looking for a solutions-focused enthusiastic Business Analyst to join our CRM Project Team. You will play a key role in bridging the gap between the CRM users and the project ensuring that the software developed meets requirements. You will have experience working within the charity/not-for-profit sector, as well as demonstratable experience as a busines analyst, or in a similar role. You will possess strong technical knowledge of project tools, such as process mapping software, and experience in creating effective training programmes and documents. Moreover, you will have excellent interpersonal skills to be able to develop relationships across the whole of the organisation.   

The successful candidate will play a pivotal role in analysing business processes, gathering and eliciting requirements, identifying areas for improvement, and implementing CRM solutions that enhance overall operational efficiency and customer engagement.  

London’s Air Ambulance Charity continues to develop a supportive and enabling environment that gets the best out of our people. We promote a culture of progression and professional advancement offering a range of learning and development opportunities. In addition, we offer flexible working options, wellbeing packages and family friendly employment policies. 

The role is offered on a full-time 1-year fixed term contract basis. Although the post is based at our office in Mansell Street, London, E1 8AN, we offer a hybrid working arrangement.