Volunteer - Advice Services Team

Commitment: 2 days per week

If you are interested in joining the advice team, then after successfully completing the initial training, you can:

• Assist clients on reception.
• Speak to clients on our helpline.
• Support clients in person (we are opening lots more outreach locations across Barnet).
• Undertake administrative tasks supporting the advice team.

Purpose of the role

• To help provide an effective and efficient advice service to members of the public.
• To help influence government and other organisations by informing them of the effect of their actions on the lives of clients.

Qualities Required:

• Being open, approachable and non-judgmental.
• Ability to communicate effectively in writing and in person.
• A good level of literacy and numeracy skills.
• A good level of IT literacy.
• A commitment to the aims and principles of the Citizens Advice service.
• Ability to regularly commit to volunteering (commitment level depending on the role).
• Ability to commit to and work with the aims, principles and policies of the Citizens Advice service.