Salesforce Administrator

Unifrog’s mission

 

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
 

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
 

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).
 

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
 

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. 

 

Data at Unifrog

 

The Data team’s goal is to inform every Unifrog decision with data. That includes decisions taken by our teammates, university and employer partners, and those taken by teachers and students who log into the Unifrog platform every day.

 

Our team goal is ambitious in scale and broad in scope, and achieving it requires a diverse team with different skill sets. Our work includes managing external data integrations, analysing how students use the platform, and managing and developing our Salesforce platform.

 

What you’ll do 

 

As the Salesforce Administrator, you will maintain and enhance our Salesforce platform. Salesforce is central to our partner management processes and reporting. 

 

We take great care in maintaining our Salesforce organisation to provide an excellent user experience while delivering smart solutions. Your role will ensure Salesforce is robust and valuable, supporting our sales and marketing initiatives across school, university, and employer partnerships.

 

 

Your key responsibilities:

 

Maintaining our Salesforce platform

 

• Provide day-to-day support for Salesforce users through Jira and Slack. Improve our use of Jira to support the Unifrog team.

 

• Manage user roles, profiles, permission sets, and security settings to ensure data integrity and compliance with company policies.

 

• Build out clear and comprehensive documentation on how our Salesforce platform works, which can be used for sales training and future Salesforce development.

 

• Work alongside our finance team to ensure accurate and robust sales and commission calculations.

 

• Monitor the platform's health and identify data quality issues using reports, dashboards and alerts.

 

• Manage our Calendly integration, ensuring activities are recorded and reported accurately and that supporting documentation is up to date.

 

Developing our Salesforce platform

 

• Collaborate with stakeholders to align goals and priorities, gather requirements, define processes, and implement solutions within Salesforce.

 

• Design and implement automation workflows, validation rules, and custom objects to streamline operations and improve data accuracy.

 

• Proactively identify process improvement and automation opportunities.

  • For example, implement a screen flow to simplify a sales process.

 

• Conduct thorough testing to ensure any Salesforce development works as expected.

 

• Stay informed about Salesforce updates, best practices, and industry trends to recommend enhancements and drive continuous improvement.

 

Working together

 

Your projects will see you work closely with individuals across the company in our sales, finance and data teams. You’ll work closely with our Junior Salesforce Business Analyst who supports the team with Jira requests and reporting.

 

You will work closely with your line manager, the Head of Data and Insights, to define strategy and priorities.

You may be required to work alongside external Salesforce consultants.

 

What we’re looking for

 

• 2+ years of experience as a Salesforce Administrator or in a similar role.

 

• Proficient in Salesforce configuration, flows, process automation, and reporting.

 

• Experience with data management tools (e.g., Data Loader, Excel).

 

• Strong analytical skills and the ability to translate business needs into technical solutions.

 

• Excellent communication and interpersonal skills.

 

• An ability to distil complex requests into practical solutions.

 

• Strong attention to detail, especially when writing documentation and updates to the broader team.

 

• Salesforce Administrator Certification is preferred but not essential.

 

You will join a team of highly motivated people passionate about our mission of helping students find the best next step for them after school. If our mission and the job responsibilities excite you, and you’re an energetic person willing to learn, we’d love to hear from you.

 

Benefits

 

Head to our jobs page for a full list of the excellent benefits we offer our team.

 

• Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools. 

 

• Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.

 

• Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

 

• Influence the company’s direction: we love to promote great ideas, wherever they come from.
   

 

 

Key details
 

• £45,000 - £48,000 per year, depending on experience, plus a share in a company-wide performance bonus.

 

• Full-time. 

 

• 28 days paid holiday per year (plus bank holidays).

 

• Working hours are 9:00 am to 5:00 pm, Monday to Thursday, and 9:00 am to 4:30 pm on Friday.

 

• Work remotely or in our London office.

 

• Start date: ideally no later than 31st March, although we can be flexible on notice periods.

 

• We can only consider candidates with the right to work in the UK.

 

 

 

Application process

Deadline: 10:00AM (GMT) on Wednesday 29th January 2025. 

• We may decide to close applications earlier than the deadline. If we decide to do this, we will give all candidates 48 hours notice. We therefore advise that if you are interested in the role, you start your application with us so that you receive all the relevant communications regarding the deadline. 

 

Stage 1: Application form (~1 hour) ✍️

 

• i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)

 

• ii. Tell us about a project you’ve completed using Salesforce (or similar) in which you enhanced productivity in the workplace. (250 words)

 

• iii. How could Salesforce Sales Cloud help Unifrog work with schools and colleges? Please propose one specific idea, explaining which Salesforce features you would use and how they would address our needs. You can read more about how we work with schools on our website. (250 words)

 

Stage 2: Task (2 hours) ✉️

 

Stage 3: Video call interview (1 hour) 

 

• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions).

 

• Video call interviews will be held w/c 10th February 2025.

 

Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently.

 

Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring.

 

Inclusion and diversity at Unifrog
 

• Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

 

• As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

 

• To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

 

• To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.