Sylheti-Speaking Duty Volunteer at Tower Hamlets SASS

looking for a compassionate Sylheti-speaking volunteer to support our busy Tower Hamlets SASS (Solace Advocacy and Support Service) team.

Tower Hamlets SASS is a crisis intervention service, which provides advice and support to people aged 16+ in Tower Hamlets who are currently experiencing domestic abuse. Survivors who access our services can receive a range of support. This includes our DWP IDVA, who focus on short-medium term support for those experiencing economic abuse or those who have become unemployed due to domestic abuse. We also support survivors presenting as homeless at Tower Hamlets Housing Options, and those with mental health needs.

About the Role

We are looking for a reliable and organised volunteer to assist our duty team, supporting survivors in an advocacy and admin role. Responsibilities will include:

• Assisting with the processing of referrals for duty with service users.  
• Taking initial call details with the Duty IDVA to understand service user needs.
• Volunteers will also to fill out self-referral forms for Sylheti-speaking clients. 
• To be available for the Duty IDVA and help with queries in Sylheti. 
• General Data entry tasks.

Who are we looking for?

We think you'll thrive in this role if you have:

• An understanding of the issues faced by survivors and a desire to build on this.
• Excellent interpersonal and communication skills.
• Good administrative and computer skills including proficient use of Zoom/Microsoft Teams, Microsoft packages and Outlook.
• An understanding of professional boundaries and confidentiality.
• Excellent attention to detail.
• Proficiency in Sylheti.
• Strong organisational skills and be able to prioritise your workload.
• Carry out any other duties appropriate to the role as requested by your supervisor.
• Maintain confidentiality in all matters relating to the organisation.

What can you gain from this opportunity?

As part of this role, you will have the opportunity to:

• Gain experience and understanding of Violence against Women and Girls.
• Enabling service users to access valuable support that assists in their journey towards safe, independent lives, free from abuse.
• Contribute and support a busy and diverse team.
• Play a pivotal role in delivering services.
• Hands on experience in a dynamic charity working in the Violence against Women and Girls (VAWG) Sector.
• Work as part of a feminist organisation.
• Have the opportunity to shadow a number of roles.
• Start to develop and understanding of risk assessment and safety planning.

We offer great volunteer induction training, where you will be fully supported to understand and carry put every aspect of the role. Training includes CPD accredited courses, and the opportunity to apply to complete the Tackling and Preventing Domestic Abuse Award (DAPA), which is recognized by the Home Office.