Warehouse Manager

Role: Warehouse Manager

Salary: £30,000 per annum (gross) FTE
Contract: Fixed term 1 year, 52 weeks per year
Hours: 35 hours per week, core hours 09.30-16.30
Location: Multiple Sites Lewisham & Greenwich
Reports to: Head of Operations
Direct Reports: None
DBS Check: Required

About MammaKind

MammaKind alleviates hardship for mums with young children living in poverty across Greenwich, Lewisham, Bromley, and Bexley. We gather new and pre-loved donations of clothing, toiletries, and equipment, distributing them through a network of over 100 referral partners, including NHS professionals, local councils, and charities. In 2023, we supported 2,677 individuals, including 1,519 children across 917 families with donations valued at £809,854.

Driven by a dedicated group of parent volunteers focused on reducing child poverty, MammaKind envisions a capital where every child has access to the essential items necessary for thriving.

Purpose of Role

Regifting pre-loved and new baby equipment, clothes, and toys to families in poverty is at the heart of what we do.

The warehouse manager plays a pivotal role managing the warehouse and volunteers to streamline the donation process, ensuring safety, compliance, and effective stock management from donation intake to distribution. Working towards our overall organisational goals of supporting as many children as possible.

Key Tasks and Accountabilities

Warehouse management:

·       Warehouse layout and organisation, to ensure that the donation and referral process is as efficient as possible. 

·       Keeping the warehouse clean and tidy and compliant with health & safety legislation.

·       Responsible for adherence to agreed Health & Safety policy in the warehouse, including responsibility for volunteer health & safety induction and their safety whilst on site.

·       Managing warehouse budget (cleaning, maintenance) and contractor liaison for maintenance issues.

·       Responsible for facilities management and one of the designated key holders for the warehouse.

·       Expected to be based in the warehouse 5 days per week between 09.30 and 16.30.

Stock management.

·       Ownership of the lifecycle of MammaKind’s stock from start to finish.

·       Directing strategy for donations and targeted donation drives/providing guidance to social media channels to ensure that we are trying to obtain the goods we need and not those we don’t.

·       Managing incoming donations (which arrive in volatile quantities): checking donated equipment. Ensuring the quality and compliance of donations meets MammaKind’s high standard.

·       Liaison with Referrals Manager to ensure that warehouse is appropriately stocked for forthcoming referrals.

·       Keeping records of stock levels to ensure that stock of particular items does not fall too low or rise too high.

·       Buying of stock to replenish essentials (including collection of stock from suppliers), managing to agreed budgets.

·       Download and print manuals for items to be sent to clients, creating instructions where no instructions are available online.

• Driving a delivery van to and from multiple sites moving equipment and stock. Unload and loading delivery van, sorting and placing items on to racks, and shelves and using trollies to move kit around.
• On occasion delivering referrals to referral partners and emergency referrals.

Volunteer Management

·       Weekly co-ordination of volunteers for warehouse sessions (sorting and creating bundles for clients).

·       Planning and organisation of volunteer sessions in terms of task management (to ensure stock levels are optimally maintained).

·       Manage volunteers, ensuring they understand tasks, work to the standard of their training and to MammaKind’s standards. Serve as the point of contact for volunteer queries during sessions.

·       Manage volunteer drivers with loading and despatch schedules such as arranging collections of donations and refuse centre trips.

·       Coordinate with the Referral Manager and Head of Operations to manage stock levels. Using Salesforce data to determine core stock levels.

Operational Support:

·       Actively foster an inclusive and supportive workplace culture in line with MammaKind’s values.

·       Provide reports of donations to the Head of Operations and collaborate closely to refine and enhance processes as needed.

·       Work closely with the Referral Manager & Head of Operations to ensure the smooth running of weekly activities, to ensure any priorities for that week are completed and any outstanding tasks are communicated to the Head of Operations.

·       Monthly reporting against budget to Head of Operations.

·       Represent MammaKind at community events as needed, including occasional Saturday Big Sorts.

What we are looking for:

·       We are looking for a highly motivated person to join our team, someone who has a proven track record of taking ownership

·       Excellent at juggling multiple competing tasks and still deliver on time

·       A strong eye for detail and a great team member

·       Able to work autonomously and manage others but also work as part of an effective team

·       A knowledge of and passion for our work

·       A passion for tackling child poverty and the role we can play in that

·       Honesty, integrity and a strong commitment to our values

Essential

·       Warehouse management or logistics management or onsite retail management work experience

·       Full driving licence

·       Experience of inventory management software and systems

·       Microsoft Office 365 skills (Outlook, Excel, Word)

·       Excellent communication skills – both written and oral

Desirable but not essential

•           Experience of working with volunteers or volunteering

•           Experience setting up a warehouse or retail operation

•           Experience (direct or indirect) of living in poverty

•           Knowledge of Salesforce

What we can offer

·        Salary and pension: The salary for this role is £30,000 per annum FTE (gross). If eligible, we will match your contributions by 4% on pensions

·        Annual Leave: 25 days plus bank holidays

·        Hours of Work: 35 hours per week, with core hours 09.30-16.30

·        Location: Between Lewisham and Greenwich site

·        Contract: This is a fixed term 12-month contract, starting as soon as possible. You will have a probation period of 3 months

Application Process

All applicants must have the right to work in the UK.

Please note that this position will require a DBS check.

If you need additional support with your application or interview process, then please do let us know what you need and where we can help make this accessible.

To apply, we would like you to complete this online application form by 5pm on 31st  January 2025. Here, you’ll be able to attach a CV.

Key dates

·       Submission of application: 9am on 31st January 2025

All applications will be assessed on the match to the experience and skills set out here.

·       First round interview 11th February 2025

This will be a competency-based interview with two members of the MammaKind team. We will confirm who you’ll be meeting as well as the location when this interview is arranged.

·       Second round interview: 24th February 2025

This will be a competency-based interview with two members of the MammaKind team. We will confirm who you’ll be meeting as well as the location when this interview is arranged.