Financial Inclusion Data & Insight Manager (13M FTC)

Role outline and purpose

This role is accountable for developing and shaping the data and insight capability across our Helpline Services, Income Maximisation and Journey Improvement strands of the Financial Inclusion programme, working across all 4 nations and using this evidence to help ensure that people in crisis can access timely and high-quality advice. 

The role utilises subject matter knowledge to provide specialist data and insight analysis on demand, investment and performance on national and local services and partnerships, providing clear and actionable insights to drive informed decision making to help deliver improved experience and outcomes for people in crisis.  The post works closely with the food bank network, partners and key teams across the organisation to implement the financial inclusion strategy, whilst also leading on with data and insight requirements of Operations, Fundraising, Strategy & Impact, Equity, Diversity & Inclusion, Participation and Policy & Research colleagues to achieve our vision of a UK without the need for food banks.   

Role responsibilities

·       Develop and be accountable for the collation and aggregation of evidence for the financial inclusion programme at a national and local level, including reach and impact, implementing and oversight of the ongoing management of reporting processes, and using appropriate data systems.

·       Responsible for defining research requirements and providing insights for key stakeholders including Income Maximisation Helpline Services and Journey Improvement teams, food banks and external stakeholders in line with operational plans, enabling decision making based on accurate data and insight.

·       Leading on commissioning and managing external research agencies to carry out research and evaluations of financial inclusion services, based on stakeholder requirements.

·       Providing technical expertise to help meet the evidence requirements and support the priorities of other teams including Policy & Research, Strategy & Impact, Operations, Fundraising, and Equity, Diversity and Inclusion, using a range of robust research methodologies and managing research suppliers where necessary.

·       Lead collaboration with colleagues across the organisation, food bank network and external partners across the sector to capture and allocate data and insight to drive high quality and effective Financial Inclusion provision for people in crisis.

·       Lead on all aspects of service and partnership reporting, and the production and presentation of reports and briefings on the impact of the financial inclusion programme, conveying insight across the charity as appropriate.

Person Specification

Technical skills and minimum knowledge:

·       Demonstrable experience and expertise in leading and delivering data & insight work and/or market and social research.

·       Demonstrable experience of project management.

·       Demonstrable experience of setting up and managing appropriate systems and processes to capture evidence and insight, analysing and using appropriate analytical and research related software such as Excel, Tableau and survey software and Power Bi.

·       Ability to establish credibility quickly with a range of stakeholders, with the influencing and clear communication skills to work effectively with internal and external stakeholders.

·       Ability to manage multiple projects, identifying conflicting demands and establishing clear priorities to meet objectives.

·       Ability and commitment to ensure that due regard is given to Equity, Diversity and Inclusion and Participation including using co-design principles to collaborate with this with lived experience.  

Behaviours and competencies:

·       Demonstrate a commitment to the values of Trussell.

·       Demonstrates empathy for people from disadvantaged, marginalised or socially-excluded backgrounds.

·       Comfortable working in a fast-paced and high-performing organisation, combining problem-solving with collaborative stakeholder skills.

·       Effective communication skills; diplomatic; effectively builds rapport with individuals and groups; presents information accessibly and in a format appropriate to the audience.

·       Role models inclusive behaviour, values and leadership.

Key Stakeholders

·       Operations

·       Food bank network

·       Policy & Research directorate

·       Participation

·       Strategy & Impact

·       Fundraising departments

·       People with lived experience

·       External partners

·       Equity, Diversity and Inclusion