Project Support Volunteer

It’s fantastic that you’d like to find out more about volunteering at St Mungo’s. Have you got great people skills and are interested in supporting on the front desk of a busy complex needs service? We’re looking for volunteers to support at a service in Hackney by helping on reception, answering phone calls, booking visitors in and out and helping clients receive their mail. Our ideal volunteer would have good IT  and communication skills and be a team player. Training and support would be provided – this is a great opportunity for someone who wants a career within the homelessness sector but wants to experience the environment of a service first.

Please see all locations and the time commitments we are currently recruiting for in this role:

• Hackney- Between Monday- Friday, 10am-4pm, one day per week.

In this role, you will be supporting us with all or some of the following tasks: • Covering reception, meeting and greeting clients and visitors, handling their queries and recording information. • Answering the phone, directing calls and relaying messages. • Helping clients to receive their mail • Supporting the smooth running of the project and maintaining the space clean and tidy and welcoming. • Supporting people to move around the building. • Supporting staff with various tasks as and when needed. • Adhering to St Mungo’s Policies and Procedures at all times.

Do I need to have any specific skills? • An understanding of the causes of homelessness and its impact. • Empathy and Kindness • Friendliness and good people skills • Resilience and adaptability • Good IT skills • Genuine interest in and commitment to St Mungo’s work and client group. • An understanding of and commitment to diversity & equality.