Service Manager

The Service Manager will oversee the delivery of tailored support services for those experiencing homelessness in County Durham.

You will ensure effective management of community homes and dispersed properties, supports companions’ welfare and development, which maintains compliance with safeguarding, contractual, and Health & Safety standards.

The role includes leading a dedicated staff team, developing person-centred pathways, and supporting community reintegration, making a significant impact within a growing, values-driven charity​. The post holder will work closely with the implementation and project team at Emmaus North East and colleagues at Durham County Council and other partners to ensure those experiencing homelessness receive the highest quality support.

Important Information

How to Apply: You can visit our website to download an application pack, application form and equal opportunities form. If you have any difficulties accessing these documents please get in touch with us.

Closing Date: 27/01/2025, 12pm | Hours: 18.5 Hours Per Week | Salary: £17,500 (FTE £35,000| Period: 3 Years*

Please note: full-time hours may be available for this role.

Got a question?

If you’d like an informal chat about this role, please email the SHAP Team with the subject heading ‘Recruitment – Service Manager.

About the Single Homeless Accommodation Programme (SHAP)

Emmaus North East is proud to deliver the SHAP service, on behalf of Durham County Council (DCC). This innovative service responds to the pressing need for a holistic support model that provides a pathway of provision for individuals experiencing homelessness.

SHAP is designed to offer flexible, person-centred support alongside appropriate accommodation. Its ultimate goal is to guide individuals towards independent living. The service addresses gaps in existing provision, ensuring that those who might otherwise be left without suitable support can access the tailored assistance they need.

About Emmaus North East

Emmaus North East is a regional homelessness charity with a difference – offering more than just a bed for the night to individuals who have experienced homelessness and social exclusion.

As part of a network of Emmaus communities across the UK, Emmaus North East provides a stable home for as long as needed, meaningful work experience within our social enterprises, access to funded training, and a real opportunity for the people we support to rebuild their lives and regain independence.

In the North East, our Companions contribute to the community by working in our social enterprises. These include house clearances, stock collection, merchandising in our charity shops, running our community launderette, and creating bespoke items from recycled wood in our workshop.

At Emmaus North East, we believe in empowering our Companions by fostering autonomy and providing a transformative path to recovery. We welcome people from all walks of life, understanding that homelessness has many causes.

With our new programme in County Durham, we are proud to extend our mission of creating lasting change and supporting individuals across the North East.

*We anticipate posts starting during February/March 2025 however start dates may change as a result of delays within pre-employment checks and changes to the project timeline.