Service Transition Coordinator

Do you want to provide technical support and guidance to one of the UK’s largest charities?

Are you a strong organiser, with excellent communication skills?

We have a new opportunity for a Service Transition Coordinator to join our talented technology team and help fund lifesaving research.

About the role

As our Service Transitions Coordinator, you support and co-ordinate the transition of all new technology projects and changed existing services into operational support and BAU. 

Working closely with the Technology Service Delivery Manager and other Technology Operations Managers you’ll ensure new projects meet the requirements for service transition, leveraging predefined service templates and co-ordinating exceptions as required.

You’ll provide regular provision of status reports to senior managers, as well as arrange meetings with all relevant Portfolio and Operational parties to agree all supporting activities plus roles and responsibilities for new services.

Working arrangements

This is a blended role, where your work will be dual located between your home and our London office. 
 
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average.  The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 

About you

ITIL Certified (Foundation Minimum), you’ll have knowledge and practical experience of ITSM toolsets (e.g. ManageEngine) as well as previous experience of Transition Co-ordination.

With an understanding of process design and the use of tools such as Visio or similar you’ll have demonstrable experience of working in a Technology (IT) Operations/Service Environment.

To be successful in this role you’ll have the following skills and experience:
• Experience of working with a team of multi skilled/multi levelled staff
• Ability to organise and prioritise workload as required
• Excellent verbal and written communication skills
• Excellent customer service skills and an understanding of the principles and its importance to the reputation of the department
• Excellent stakeholder management skills

About us 

We research all heart and circulatory diseases and the things that cause them. Heart disease, Stroke, Vascular Dementia, Diabetes and many more. All connected, all under siege. Because our research is the promise of future cures and treatments. 

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

What can we offer you?

As an organisation we're open to flexible working arrangements. In return we offer a generous holiday allowance, an excellent working environment and a welcoming supportive group of colleagues.

To find out more about benefits available at the BHF please download our benefits document at the bottom of this page.

Interview process 

First stage interviews will be a short one-way video interview, successful candidates will then be invited to attend an interview via MS Teams. 

How to apply

It’s quick and easy to apply for a role at the BHF. Just click through to our careers site to apply. All you’ll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us

Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.