Support Worker - Case Worker

Highway House is a charity that has been providing all year round shelter and support services to the homeless for the past 15 years. Our work with the homeless has evolved an adapted from 2009 to date to offer the support most needed at any given time. Highway House received the Faith Recognition Award for providing specialist services by Her Majesty’s Lieutenant at the Royal College of Medicine in November 2017. We have received the best shelter of the year award 2019-2020 and 2020-2021 by the London Prestige Awards.

Summary of role

This post is responsible for ensuring that guests who attend Highway House are in the first instance made welcome. The primary role will be to engage those guests that attend the day centre and guests that are resident in the shelter’s accommodation in developing a pathway of support for them and help them move to the maximum independence they are capable of.  Providing baseline and continuing monitoring of their progress will be required, as will working closely with the project manager.

Job Description

·       Be responsible for receiving guests 2 days a week at the day centre

·       Initial recording of guests details in database system

·       Work with guests to identify their needs

·       Research and engage appropriate support for guests

·       Develop links with health and welfare agencies to benefit guests

·       Support the physical and mental wellbeing of guests

·       Visit guests placed in the shelter’s accommodation 1 day a week  (4 hours) to do support work with guests.

·       Supervise and inspect state of property and run room checks on weekly visit to the shelter’s accommodation.

• Ensure effective collection of monitoring information, consultation and feedback
• Report regularly to the project manager as and when required board of trustees upon the progress of the project against stated outcomes
• Agree with Manager any actions regarding outcomes
• Ensure all safeguarding issues are dealt with effectively as detailed within our policy

·       Work with, support, and build the understanding of volunteers

·       Training volunteers in support work

·       Agree and maintain work plans with Project Manager

·       Work with project Manager to engage partners and develop new opportunities

·       Contribute to review of activities so they are based upon need

·       Ensure the information is processed in database system to provide monitoring and evaluation reports

·       Any other duties deemed necessary