Director of Services

About Us

Headway East London is a charity supporting people living with brain injury. Working across 13 London boroughs we offer specialist support and services for survivors and their families. We offer therapies, advocacy, family support and community support work alongside our day service: a community venue where people can make the most of their abilities and interests.

About the role

The Director of Services leads all our member-facing services to ensure that they are run effectively, are mission-led and are guided by co-production. The post holder is responsible for overseeing business planning and managing income streams, ensuring financial sustainability. They will maintain all relationships with local authorities, Integrated Care Boards, and private funders, ensuring the quality of services and adherence to best practices, regulations, and legislation. 

Principle duties and responsibilities

1. Provide strategic leadership to the service leads for all our member-facing services, to ensure the efficient delivery, quality, and consistency of services, guided by the principles of co-production.

2. Work with staff to ensure our members’ voices are at the centre of everything we do.

3. Oversee the development of plans and strategies for each team and instil a sense of collaboration, common goals, and working together across the departments to ensure the sustainability of our services.

4. Support the teams and work with the Directors of Development and Fundraising to explore new opportunities to develop our business to generate income. 

5. Build good relationships with stakeholders in the boroughs we serve to develop opportunities for growth and development of our services.

6. Lead on commissioning/tender/framework contracting arrangements with the local authorities we serve.

7. Lead on safeguarding and health and safety to ensure we are compliant in all areas.

8. Implement effective ways to evidence the outcomes of our members and the impact of our services to demonstrate our impact, support our service development and contribute to funding report requirements.

9. Contribute to the effective leadership and administration of Headway East London working as part of the Senior Management Team and supporting the Board in setting the strategic direction of the organisation.

10. Oversee all budgets within the department. 

11. Contribute to budgeting and financial planning working with the Chief Executive, Directors of Finance, Development, and Fundraising.

12. Work with the managers and the Finance team to ensure unit costs are correct and work to ensure full costs of the service are recovered from customers.

13. Provide leadership and support across the wider organisation as necessary and appropriate.

Key Relationships - Internal and External

• Members
• Staff and volunteers
• Board of trustees
• Commissioners
• External Partners 

Other

• Apply the Headway East London values and behaviours to every aspect of the role at all times.
• Protect and enhance the interests and reputation of Headway East London internally and externally.
• Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability

Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.