Tenancy Services Officer

Tenancy Services Officer  

£16,560.59 + car allowance £1,901.81 

Throughout Fenland in Cambridgeshire, and will have oversight of a supported scheme in Northampton  

Permanent 

Part Time – 17.5 hours per week 

Do you have the drive to make a difference by living our clients values every day to deliver an excellent customer experience?  

You'll add significant value providing a comprehensive housing management service working with their customers to maximise their quality of life. You'll work with their residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach.  

They’re looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving their communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.  

You’ll be able to…..  

• Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction  

• Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of their communities.  

• Support the creation of new ideas and innovation in the business  

• Be adaptable and brilliant at working in partnership with their customers, colleagues and communities  

So, take a look at our job profile - if you think you’ve got most of what they are looking for, but not everything, they’d still love to hear from you. You’ll need to submit a CV and supporting statement telling us about you and why you're right for the job.  

Interviews will take place on Monday 29 July 2024  

Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received so apply early to avoid disappointment!       

About the team …  

Their team is great (if they don’t mind saying so themselves!) They’re led by their Executive Director of Customer Experience.   

They work hard, support each other, and also like to have fun!   

You’ll be part of their new Customer Experience Directorate – where you'll work as part of their Neighbourhood Teams who are led by their Assistant Director of Neighbourhoods and you’ll be reporting to their Community Housing Manager - it’s an exciting team to be part of, as they deliver their new corporate plan ambitions. 

Here are just some of the reasons they think you would enjoy a Career there..    

• They offer great Remuneration & Benefits   

• They are serious about Health & Wellbeing   

• They are committed to Living our Values everyday   

• They are committed to Equality, Diversity & Inclusion   

• They offer a strong Work / Life Balance   

• They are committed to high Employee Engagement   

Their benefits 

• Generous holiday entitlement (25 days, rising to 28 days after four years’ service, plus bank holidays) 

• 35-hour working week 

• Agile and flexible working opporunities  

• SHPS Defined Contributions (DC) Pension scheme with enhanced employer contributions 

• Enhanced maternity, adoption and paternity pay 

• Medicash Employee Assistance Programme 

• Free eye tests and £20 off glasses at Specsavers 

• Cycle to Work scheme 

• Free car parking 

• Dedicated Learning and Development opportunities 

• Volunteering (up to 3 days per year) 

• Staff Activity Fund 

• Charitable donations (match-funding)