Operations, Administration and Office Coordinator

This is a Full-Time Contract from 10th March 2025 to 10th April 2026 to cover a staff member on Maternity Leave. The position is office based; however, we operate a hybrid working model and you will be expected to work 3 days a week in the office.

Position Summary/ Objective

To ensure the smooth functioning of the IFAW UK office, responsibilities include the delivery of core office services and facilities, processing mail and deliveries, providing HR and Finance support, welcoming visitors and other general office duties as reasonably assigned. The operations, administration, and office Coordinator works to ensure that IFAW meets fire, safety, and security obligations.

Role and Responsibilities

Office Facilities and Administrative Support:

• Ensure that the office is a professional, safe, and organised environment, maintaining office contracts and relationships with contractors.
• Liaise with building management on matters affecting the office facilities - service charges, utilities, building services – attending tenant meetings as required. Liaise with the Director of Finance and Operations UK on matters relating to the office lease arrangements.
• Oversee office security – ensure secure access to the office by staff, visitors, and contractors, issuing office fobs and managing their safe-keeping.
• Maintain office stationery and kitchen supplies. Ensure that all parts of the office are kept neat, tidy, and orderly and ensure confidential waste is removed appropriately.
• Induct new staff on the office protocols incorporating health and safety, fire, and security, to include visitors, temporary staff, and volunteers. Keep key policies and procedural documents up to-date and visible, and keep staff informed of provisions and changes.
• As Fire Warden, take lead responsibility to ensure that fire evacuation procedures are effective; maintain the Fire Logbook, fire equipment, fire alarm and fire doors. Conduct statutory checks on fire and electrical equipment. Ensure appropriate numbers of and training of Fire Marshals.
• Work with Director of Finance and Operations UK to evaluate appropriate office insurance to ensure adequate and appropriate cover.
• Undertake key projects to maintain the effective operation of the office and other duties as consistent with the post as requested.

Incoming and Outgoing Mail:

• Receive and process all incoming mail. Frank and dispatch all outgoing mail, ensuring it is sent in a cost-effective manner in accordance with procedures.
• Ensure that key staff members are kept fully trained on the franking machine and DHL/Courier services and that cover is put in place for days when the operations, administration, and office Coordinator is out of the office.

Miscellaneous:

• Work with the Director of Finance and Operations UK to maintain the UK HR records in accordance with legal requirements. Ensure all leave records are kept up to date and correct. Draft new staff contracts.
• Assist with UK recruitment ads and induct new staff members.
• Manage IFAW’s Travel Management Company and assist staff with booking travel and accommodation in accordance with the IFAW travel policy.
• Help with Board and Management visits and meetings in the UK.
• Manage the UK accounts invoicing inbox, processing office invoices and forwarding invoices to the correct departments.
• Process and deposit the weekly banking.
• Assist with other administrative or operational tasks as requested by the Director of Finance and Operations UK.

Qualifications and Education Requirements

• Proven organisational skills and ability to work in a collaborative and structured manner to get effective and efficient results.
• Excellent time management skills and prioritisation skills.
• Ability to act independently and to work effectively with staff at all levels across the organisation.
• Effectively able to multitask and deal with shifting responsibilities from across the organisation.
• Excellent attention to detail is essential.
• Strong team player with ability to use initiative and to take direction as required.
• Excellent communication skills, both written and verbal.
• Strong IT skills, including Word, Excel, PowerPoint, and Outlook.

UK Office Benefits

• 8% employer pension contribution
• 25 days’ holiday + public holidays + 5 discretionary days
• Cycle to work scheme
• Modern office
• Dog friendly office

Other Duties  

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities will change from time to time to meet the needs of the department and our company.

At IFAW, we aim to create and foster a workforce that reflects and contributes to the diverse, global community in which we work to improve the lives of both animals and people.    We are dedicated to fostering justice, equity, diversity, and inclusion so we actively encourage candidates from diverse backgrounds.