Individual Giving Officer

About us

Humane Society International/UK is a global animal protection organisation, striving for a better future for animals through advocacy, education, and hands-on programmes. HSI/UK is a leading force for animal protection, with hundreds of thousands of supporters across the country. We are an effective voice for animals, with active programmes in wildlife protection, alternatives to animal experiments, and farm animal welfare. HSI/UK has big ambitions to grow income, provide excellence in supporter care and in doing so help animals around the world!

Will you join us and create a more humane world for animals?

Responsibilities of our Individual Giving Officer

This role is crucial in supporting the delivery of HSI/UKs Individual Giving programme. You will be making an impact by supporting projects across multiple communication channels to steward our wonderful supporters, ensuring they feel valued and helping to generate over £2million a year in sustainable income for Humane Society International/UK.

This role will largely support our direct mail appeal programme, regular giving programme and will be the first point of contact for supporter enquires – handling telephone calls, emails, social media and letters.

You will be responsible for ensuring supporters feel valued and appreciated through tailored communications to deliver an excellent supporter experience and will take a lead in coordinating our Thank-a-Thon – a direct way to say thank you to our supporters. You will also work closely with our suppliers in all aspects of the mailing process from creative concept through to delivery, as well as stewarding our amazing fundraisers who raise money for animals by taking part in marathons, bake sales and other events.

About the Individual Giving Team:

Our ambitious team is responsible for the recruitment and retention of individual supporters to raise £600k in 2025 with big and exciting plans to grow this significantly within the next 3 years.

We are a small but mighty team covering a range of channels across direct mail, DRTV and digital with plans to start telephone fundraising in 2025 as well as creating and delivering supporter journeys.

Part of a wider fundraising team of 8 who work across legacy, major donors, corporate and trusts – we work closely with our colleagues internationally both in the EU and the United States.

What we’re looking for in our Individual Giving Officer

Experience of working within a team in a similar role (e.g.fundraising/marketing), ideally with some experience in individual giving fundraising

Experience of assisting with the organisation of projects/activities or schedules

Experience of being in a front line supporter services role – confident in dealing with general enquiries

Experience of admin activities such as database admin, invoicing, collating information for reports.

Good organisational skills and ability to meet deadlines

Able to manage a varied workload, with support from the manager and wider team

Competent level of IT literacy including Office applications