Head of Commercial

The Horniman Museum and Gardens is a unique attraction in south east London where world cultures and the natural world are brought together for everyone to enjoy. The Museum holds internationally important collections of anthropology and musical instruments, as well as a popular natural history ​gallery and Aquarium. The 16 acres of beautiful Gardens feature a tropical Butterfly House and offer stunning views across London. The Horniman is the holder of the prestigious Art Fund Museum of the Year 2022.

The Horniman’s mission is to connect us all with global cultures and the natural environment, encouraging us to shape a positive future for the world we all share. We are looking for a Head of Commercial to play a key role in maximising our income generation streams in order to support this mission, leading day-to-day operations across retail, catering and ticket sales. You will also have the wider responsibility of proposing and developing new business opportunities, working closely with the Venue Hire and Programming and Visitor Experience teams. A key project for the role is managing the delivery of a new children’s café as part of our ambitious Nature + Love capital project.

You will have a proven track record in commercial management and experience of all aspects of retail and catering operations, ideally gained in a visitor attraction setting. You will have experience of driving income through innovation and the development of partnerships and have solid financial commercial experience in budgeting and forecasting. The role reports to and works closely with the Director of Audiences and Income and leads a busy, dedicated and talented team. You will be an inspiring, collaborative and supportive line manager with experience of management reporting and working effectively with customer relationship management and box office systems.

You will have an empathy for and interest in the Horniman’s mission, collections and programme alongside a passion for the transformational impact arts, culture and nature can have on people’s lives.

The closing date for completed applications is 10am on Monday 04 November 2024.  Interviews will be held 20 – 22 November 2024. 

The Horniman is an equal opportunities employer, and we value and celebrate diversity. We want to better represent the communities in which we work but recognise that there is still much work to do in this area. We welcome and encourage all applicants and particularly encourage you to apply if you are from a community that is often disadvantaged by society or an ethnically diverse background.