Training Manager

This is an exciting opportunity to manage the growth and expansion of a successful, global trauma-informed training programme.

Salary: £40,000

Hours: 37.5 hours a week

Location: Remote working, with a requirement to travel nationally to in-person contracts and company away-days (travel is expensed).

Postholder Reports to: Global Digital Programmes Director, Hope After Harm

Hope After Harm is an established, registered charity aimed at empowering adults and young people recover from harm and trauma. We want to see a society where everyone feels safe and can thrive, regardless of who they are and where they come from. Through support, advocacy and education we enable people to rebuild their lives and reclaim their future. And we inspire others to do the same, creating safer, more inclusive communities. We have a proven track record of service delivery across Thames Valley and beyond, with our digital and training programmes supporting professionals and survivors globally.

The successful Training Manager will head our “Rise for Change” training programme and have the exciting opportunity to continue to grow the programme’s success to date, expanding our offerings and reach to be fully integrated across the charities service provisions.

Rise for Change is training that is uniquely created by subject matter experts and directly addresses the need for intersectional and trauma informed domestic abuse training for professionals in all sectors. Our aim is to empower participants, no matter their professional role, to be able to respond safely and appropriately to domestic abuse both within the workplace and in the wider scope of their lives. You will be leading a linked programme of activity with our global Bright Sky programme which forms part of our wider Digital Programmes team. As the only global resource of its kind, Bright Sky is leading the way in technological responses to domestic abuse.

Role

*Before applying: Please note that to be considered for this role the post holder to be able to demonstrate that they carry in-depth knowledge/ job experience related to domestic abuse*

 Lead the development, quality and delivery of Hope After Harm’s training programme in line with the charity’s values, strategic direction, placing victim-survivors and those with lived experienced at the heart of what you do.

 Deliver training and consultancy to professionals, organisations and businesses from our set package of training, or by curating and delivering bespoke packages to meet their needs.

 Upkeep current training packages, whilst scoping and developing new packages in line with sector need and organisational strategy.

 Ensure growth and sustainability of the programme through income generation, attracting new clients and driving repeat custom, directly managing client relationships.

 Ensure the longevity of established relationships with key partners and stakeholders through regular meetings, problem-solving and support.

 Uphold programme quality through metrics and appropriate reporting on outcomes, using feedback to refine and improve training offers

 With support of the Director, leverage technology to enhance training accessibility, including e-learning platforms and virtual training tools.

 With support of the Director, recruit, train and oversee a pool of sessional trainers, ensuring quality of their delivery in line with programme standards

 Maintain our CPD accreditation on current and new training packages.

 Respect and uphold the value and necessity of intersectionality within domestic abuse and sexual violence prevention and safeguarding, across all areas of work.

 Maintain accurate recording and reporting of training/project delivery, including a training delivery calendar, CRM and all administrative processes and wrap around support.

 Collaborate effectively with teams from across Hope After Harm to ensure that our training approach and packages are underpinned by the expertise and input available from across the charity.

Person Specification

Essential

 A thorough understanding of domestic abuse and gender-based violence through a trauma informed and intersectional lens, including the impact and mitigation of vicarious trauma.

 Be an experienced, highly skilled trainer with the ability to engage people through remote and in-person delivery.

 Experience in managing training programmes, and with an absolute commitment to quality and client satisfaction

 Ability to recruit, train and oversee a pool of sessional trainers.

 Excellent communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals.

 Motivate individuals and agencies to move through courses of action and decision-making processes

 Knowledge and experience of using CRM’s, such as Hubspot, to track client engagement.

 Track record of income generation - creating growth strategies for training programmes, in particular using social media and online sales platforms

 Ability to plan and prioritise work effectively and manage projects and multiple deadlines

 Skilled user of technology with high literacy of key presenting programmes, video platforms and databases.

 Ability to travel for stakeholder meetings and team/organisation away days and deliver training when required (most meetings and contracts are remote)

 Be comfortable operating a remote working environment with ability to network internally and externally

 Have the flexibility to undertake tasks beyond the job description

Desirable

 Bring an understanding and experience of CPD accreditation

 Hold a “Train the Trainer” qualification or be willing to obtain one during onboarding.

Please submit your CV and cover letter, of no more than 1.5 A4 pages, via the Apply button. Applications without a sufficient cover letter will not be considered.

For this role you will need:

 To be free from any criminal conviction which would conflict with the responsibilities of the post; you may be required to have a DBS Enhanced disclosure.

 To be able to deal with all information on a confidential basis and understand data protection requirements.

 To have Citizenship of the UK or have entitlement to work in the UK

Hope After Harm is committed to equality and diversity. While not a requirement for application, we do strongly encourage those of black and ethnic minority background, people with disabilities and the LGBTQIA+ community to apply for this role.

Hope After Harm is an equal opportunities employer; the aim of our policy is to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, sex, marital status, sexual orientation, gender reassignment, age or disability. We do not disbar applicants with criminal convictions and are mindful of the requirements of the Rehabilitation of Offenders Act, 1974.