Operations Manager.

Contract: Permanent, part-time (0.6), based in the office in Forest Gate/with some hybrid working options
Salary: £39,000 FTE (depending upon experience)
Line Managing: Communities Manager, Counselling Coordinator, Admin and Finance Officer, Creche Coordinator

What They Do

This organisation is a small charity that provides holistic support to vulnerable women in Newham, particularly in the context of mental health, and by extension – their families. In practice, these are almost all migrant families headed by a lone mother. Around 80-90% of those they work with are homeless, have experienced trauma, and have No Recourse to Public Funds.

Most new clients are seeking help with destitution and navigating hostile/dysfunctional systems of statutory support. As well as advocacy casework, they provide free counselling, parenting and life skills support, a Baby Bank, and skills development to help women support their families. A new cleaning social enterprise aims to diversify income and provide decent, flexible work.

More than the sum of the services it offers, the organisation provides a community where women support each other and know they can get help.

About the Role

The Operations Manager will oversee the operational delivery of the charitable objectives, including line management of senior project delivery staff. This role will support staff to ensure the smooth daily operations of front-line services.

You’ll be working within a diverse team of dedicated women in a compassionate environment. They appreciate the value of flexible working and welcome discussion about this in relation to the role.

As the Operations Manager, you will:

Line manages senior staff within the charity, providing regular one-to-one supervision, supporting staff to meet their objectives, working on all HR-related policies and procedures, and supporting staff to develop their potential.

Ensure the charity fulfils all legal, statutory, and regulatory duties around HR and governance.

Act as Lead Safeguarding Officer for the charity, including ensuring up-to-date DBS processes, organising staff, volunteer and Trustee safeguarding training, updating the Safeguarding Policy, and maintaining accurate records of safeguarding incidents.

Communicate regularly with the Finance Manager to support sound budgeting, management accounting, and other financial processes.

Monitor and report on key indicators of the organisation’s impact on funders and other stakeholders.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 applies. The post is exempt from the Rehabilitation of Offenders Act.

How to Apply

If you wish to apply for this position, please use their online application portal to submit the following by Wednesday 11th September 5pm:

An up-to-date CV setting out any jobs, responsibilities, and achievements.

A covering letter (no more than 1000 words) demonstrating your suitability for the role in reference to the job description and person specification.

Please note that the covering letter is an important part of the application, and they will not accept CVs without one.

REF-216 300