Health Engagement Worker

Health Engagement Worker

Grade & Salary: SP 26 £22,647 (£28,309 pro rata )
Hours of work: Part Time (30 hours per week)
Contract: Fixed Term – until 31st March 2025
Functional Responsibility: The post holder will work with existing partners in targeted support of successfully engaging with those on the SMI register in accessing and attending physical health checks 

Job Purpose:

To offer outreach and engagement, to support people with SMI to access their annual comprehensive physical health check. 

Based at: Outreach based role based in the community, GP practices, clinics in the borough of Queens Park, Paddington and North Kensington, with office base at GWS or Monck St.

Main duties and Responsibilities

Operational

Accountable for leading all activities within Community Programmes portfolio including, but is not limited to: 

• Offer outreach and engagement, to support people with SMI to access their annual comprehensive physical health check.
• Conduct an outreach program to reach people with Severe Mental Illness (SMI) who are not currently accessing annual, comprehensive, physical health checks and 
• Raise awareness about eligibility for people living with SMI (priority group 6) 
• Provide support for people with SMI to access physical health checks and discussing their concerns
• Provide a tailored one-to-one engagement service for these identified patients to overcome barriers to them accessing, and, getting value from their SMI health checks.
• (BMI, BP & Pulse Check, Blood Lipids, Blood Glucose Tests, Alcohol Consumption, Smoking Status)
• Signpost – including smoking cessation is an indicator 
• Working to engage and build relationships to better understand individual barriers and/or personal reasons that makes it difficult to take up the offer of one of more health check/s 
• Agree a plan with the person to support their physical checks
• Building solid relationships with a wide range of statutory and voluntary agencies in North K&C in order that they can offer additional support and link the individuals in to other appropriate services, to resolve any non-health issues which may be acting as obstacles to accessing SMI health checks 
• Working flexibly with primary and community nursing professionals inc. CNWL Physical Health Nurse (s), and Community Mental Health Hubs to identify the most appropriate route to access health-checks
• Giving people practical support (such as help with travel fares, reminders and accompaniment to appointments) 
• Help prepare people for appointments and, where appropriate, with understanding the content of the appointment 
• Explaining the roles of different professionals in the health service and enabling co-ordination of appointments 
• Support people to secure access to other services 
• Building the skills, confidence and knowledge that will enable patients to access health services independently and appropriately
• The Provider will support the recording of health checks on relevant systems. Subject to access to system 1
• Undertake training in the use of the relevant clinical record system in primary care 
• Carry out an audit of patients who have missed one or more of the physical health-checks, cross referencing between practice and secondary mental health care records (where such access arrangements are in place) · Input completed health-checks into the relevant database · Ensure that data is managed in compliance with General Data Protection Regulations
• Ensure completion of patient experience questionnaires and collation of them to facilitate reporting against KPI’s for service. 
• Dispel misinformation (by, for example, distributing flyers, brochures, or other informational or educational documents)
• Educate people about the importance and availability of healthcare services, such as cancer screenings 
• Help individuals to identify barriers / reasonable adjustments that the practice / vaccinating team can make to enable the individual to access their health check / Covid-19 vaccine
• Where appropriate, engage supporters (e.g. family, carers, providers) to offer support in accessing the health check
• If required, liaise with the practice, vaccination team or individual to support access to the health check
• Ensure an inclusive approach for those who are most vulnerable, including BAME populations, older people, pregnant women and those with missed reviews
• Gain insight into the reasons for vaccine hesitancy and the barriers to access the vaccine, to shape wider CCG communications
• Work with existing service users / group attendees where they meet the category of SMI and with people with SMI who are referred by the funder / other identified health stakeholders
• Assist in the collection of information and data in order to monitor and evaluate the service

Policy and Service Development:

• Develop and support service innovation and effective service model
• Ensure awareness of relevant policy and procedures and that communication is developed and deployed appropriately.
• Maintain a good knowledge of emerging policies from government departments, the organisation in defining the strategy. To support delivery of the NHS Long Term Plan.
• Develop and maintain appropriate links with agencies concerned with the health, welfare and development of people with mental health problems
• Work across multiple agencies 
• Develop and support on policy development with impact across the organisation

 
Financial and Physical Resources

• Support the Team Leader with budget setting across a range of areas/services of community Programmes, managing and monitoring related activity, liaising with Finance colleagues to ensure appropriate costings, and ensure compliance with standing financial instructions
• Responsible for ensuring adherence to the Community Programmes operational budget, ensuring appropriate documentation is available for scrutiny. Constantly striving for value for money and greater efficiency
• Support and provide guidance, management, and assurance on the procurement of identified products, equipment, services and facilities for assigned Community Programmes
• Support and develop, recommendations, providing advice and able to prepare strategic reports/briefings as required
• Constantly strive for value for money and greater efficiency in the use of these budgets and to ensure that they operate in recurrent financial balance year on year.

People Management                               

• Support and develop the Adult Services Directorate i.e., community Programmes, building a collaborative working environment and an innovative culture
• Support, develop and inspire staff throughout the strategy to role model leadership and innovation
• Support and work across the wider organisation to agree prioritisation of blocks of work and related resource allocation
• Responsible for managing multiple functions within the 
• Promote equality of opportunity and diversity in all our services and in managing people

 
General 

• Act as an ambassador by promoting our values, mission and strategic objectives
• Be the face leading in stakeholder engagement and public relations, promoting the service with external stakeholders 
• Ensure safe work settings and practices, intervening where necessary to mitigate and manage risk
• Be part of management on call system
• Work occasional evenings and weekends as required by the service
• Carry out any other duties commensurate with the grade 

There may be a requirement to attend meetings and other activities outside of normal working hours. 

Adopt and comply with strategy and regulatory requirements, organisational values, policies and procedures, including Health and Safety, Equality and Diversity.

No Job description can cover every issue which may arise within the job at various times and I am expected to carry out other duties from time to time, which are broadly consistent with those description.

Benefits: Hybrid-working if nature of role permits Learning and development opportunities Cycle to work scheme (interest free lone paid back 12 months period) Employee Assistance Programme (A 24-hour helpline from Health Assured to support you through any of life’s issues or problems) Free eye test Flexible working - core working hours 10.15 - 4pm (depedent on nature of the role)Interest free loan, those in financial hardship

REF-216739