Office Assistant

Reporting to: Facilities Manager

Location: Kings Cross, London

Contract and hours: Permanent contract – 35 hours per week, Monday to Friday (office-based)

About us 

Help Musicians and sister charity Music Minds Matter are powered by a love of music, which is why they empower and support those who create it and make it happen.

For over 100 years, Help Musicians has been working hard to make a meaningful difference to the lives of musicians across the UK. In a precarious profession often filled with ups and downs, opportunities are hard-won whilst challenges come along all too easily, with unsteady income and physical and mental health concerns common issues. Help Musicians offers a broad range of help to support music creators in times of crisis and opportunity — ensuring musicians across the UK can achieve their creative potential and sustain a career in music.

Our sister charity, Music Minds Matter, puts mental wellbeing centre stage in music. It works proactively to help prevent mental health crises, providing everybody who works in music with the early support, knowledge and tools they need, at exactly the time they need them.

Love Music; Help Musicians.

About the role 

We have an exciting opportunity to join our Facilities team as our Office Assistant, reporting directly to the Facilities Manager.

The Office Assistant role within the Facilities team is a key post assisting the Facilities Manager in ensuring that the charity provides a warm welcome to all its employees, visitors and guests, ensuring they experience a safe and comfortable working environment. 

You will be the first point of contact at our office, responding to telephone and email queries that the charity receives, be a champion of our sustainability initiatives and a key support to the internal team with any office-related or facilities queries. You will also provide additional administrative support to our People & Culture team, ensuring job applicants have a positive recruitment experience and supporting the onboarding and welcome of new starters to the charity.

About you 

We are looking for an individual with an understanding of the key qualities of excellent customer service, who is able to demonstrate these with internal and external contacts and stakeholders. You will be able to communicate effectively, both verbally and written, and be able to adapt your tone when communicating with different audiences.

You will have a high level of attention to detail, be highly organised, and able to prioritise tasks, to ensure completion of deadlines. You will work in a timely and efficient manner to respond to enquiries in line with our processes and procedures.

We are looking for someone with high levels of self-motivation, and you will be proactive across all elements of your work, with a willingness to keep learning and finding new ways to add value. You will have a passion for the work we do and be committed to the Help Musicians cause.

You will be required to work from our London office 5 days per week.

How do I apply? 

For full details of the role and how to apply please click Apply and visit our website. You will need to download our application forms and submit these to us by the deadline below.

Deadline for applications: 9am on Thursday 24th October 2024

Interview dates: 30 & 31 October 2024

Please note, candidates will be required to complete a Basic DBS check and provide evidence of a clear result, if offered the role. 

All enquiries and applications should be made to our HR Team via the Recruitment email on our website.