Recovery Services Access Lead

You would work as part of a national team to manage our application process, ensuring that those applying for our support have a positive experience. Your involvement starts from the very beginning of an application through to the allocation into our wider Recovery Service teams. 

Key responsibilities being:

• To support the client accessing our application process and ensure that the charitable objects of eligibility are met.  
• Work within the diversity of multiple or complex support needs of the applicant to help them complete our application forms as part of the initial triage assessment of needs.
• Ensure all applications are completed satisfactorily and to ensure all data fields are accurately recorded, and Case Management records are accurately uploaded to our CRM within expected targets. 
• Provide sign-posting support and advice where necessary. 

• Determine the most appropriate Recovery Service to best support the veteran’s recovery goals. This will include comprehensive knowledge of the Armed Forces and other charity sector organisations and supporters.  

Key Skills:

• Significant previous experience within an allied sector. 

• Ability to communicate effectively (empathise) with applicants, external and internal stakeholders.

• Be an effective decision maker employing good reasoning and sound judgement skills; capable of taking independent action when undertaking duties remotely from others and reporting back to line management and others as required. 

• Be confident and competent in front facing direct delivery with a variety of audiences in different and sometimes complex situations. 

• Have initiative and creativity to contribute to the development of a quality, sustainable service offer. 

• Have sector experience – charity/military. 

• Have the ability to work effectively as part of a dispersed team.  

The post holder will work cross functionally. 

Please see below a link to the Job Description for more details. 

The client group for this role are veterans and their families, including those who may be elderly, ill, or disabled. Given the potential needs of the client group and those certain requirements of the role fall within regulated activities, such as advising or guiding vulnerable adults, this position is subject to an enhanced DBS check or country equivalent checks.

Anyone connected with Help for Heroes may be at risk and/or vulnerable/temporarily vulnerable, either by statutory definition or through circumstance. Help for Heroes is committed to safeguarding and ensuring the welfare of vulnerable adults, children, and young people and expects all employees and volunteers to share this commitment.