Retail Volunteer Coordinator

Come join us as a Retail Volunteer Coordinator and help us make a real difference to local families and children!

Your role will be primarily responsible for the smooth running of administrative and operational functions of the Retail Voluntary Services across Helen & Douglas House. You will be involved in recruiting and retaining valued volunteers and keeping our service running. You will be responsible for providing direct support and guidance to volunteers, manage volunteer training, development and engagement initiatives, and feed into the strategic development of the high-quality volunteering programme.

To be successful in this role, you will possess strong diplomacy, influencing, and negotiating skills. You will have experience of effectively working in a team, and across multiple locations within an organisation. Your experience of using Microsoft packages including Word, Excel and PowerPoint will aid you in delivering training to staff or volunteers.

This is a full-time role with 3-4 days spent travelling to our shops, and 1 day per week spent supporting the Fundraising Team either working from home or from our office in Cowley, Oxford. The pay range for this role is £28,064 - £34,800 per annum + £8,000 car allowance per year (mileage included). Informal discussions are welcomed!

Helen & Douglas House offer the following benefits: 

- 27 days holiday plus Bank Holidays, rising to 28 days after 3 years, and 29 days after 5 years of service. 

- Flexible Annual Leave: buy or sell up to 5 days of Annual Leave per year. 

- Life assurance x4 your annual salary. 

- We are a direction agency for the NHS Pension Scheme. 

- Group Personal Pension scheme with 7% employer contribution. 

- Eye care voucher scheme. 

- Cycle to work scheme. 

- Octopus electric vehicle leasing scheme. 

- Occupational sick pay and maternity pay. 

- Enhanced maternity leave and shared paternity leave. 

- A flexible working environment. 

- Investment in your Continuous Professional Development. 

- Employee Assistance Programme. 

- Recommend a friend scheme. 

- Commitment to Equality, Diversity & Inclusion. We welcome applications from all areas of the community and run regular in-house EDI-focused events and workshops. 

Helen & Douglas House is a registered hospice charity based in Oxford, providing palliative, respite, end-of-life and bereavement care to life-limited children and their families. We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others; as such, we welcome new ideas and strive to constantly improve our delivery of care to our patients. 

Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.