Director of Operations

About Us

Headway East London is a charity supporting people living with brain injury. Working across 13 London boroughs we offer specialist support and services for survivors and their families. We offer therapies, advocacy, family support and community support work alongside our day service: a community venue where people can make the most of their abilities and interests.

We also promote awareness and understanding of brain injury by providing information to the public, and offering training to university students, professionals and businesses.

Our vision is to build a community where people with brain injury are valued, respected and able to fulfil their potential.

About the role

The Director of Operations leads all our member-facing services and operations to ensure that these services run effectively. The post holder is responsible for overseeing business planning and managing income streams, ensuring financial sustainability. They will maintain all relationships with local authorities, Integrated Care Boards, and private funders, ensuring the quality of services and adherence to best practices, regulations, and legislation.

Principal Duties and Responsibilities (Please see job pack for more details)

• Provide strategic leadership to the service leads for all our member-facing services, and the administration and premises team to ensure the efficient delivery, quality, and consistency of services, guided by the principles of co-production.
• Oversee the development of plans and strategies for each team and instil a sense of collaboration, common goals, and working together across the departments to ensure the sustainability of our services.
•  Oversee all budgets within the departments.
• Build good relationships with stakeholders in the boroughs we serve to develop opportunities for growth and development of our services.
• Lead on commissioning/tender/framework contracting arrangements with the local authorities we serve.
• Lead on safeguarding and health and safety to ensure we are compliant in all areas.
• Work with staff to ensure our members’ voices are at the centre of everything we do.
• Work with the managers and the Finance team to ensure unit costs are correct and work to ensure full costs of the service are recovered from customers.
• Support the teams and work with the Director of Development and Fundraising to explore new opportunities to develop our business to generate income.

Key Relationships - Internal and External

• Members
• Staff and volunteers 
•  Board of Trustees
• Commissioners
•  External Partners

Other

• Apply the Headway East London values and behaviours to every aspect of the role at all times.
• Protect and enhance the interests and reputation of Headway East London internally and externally.
•  Commit to the organisational principles of:   coproduction equity, diversity and inclusion sustainability

Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.