Administrative Case Officer

Your new company

This organisation is the largest independent regulator of the UK's 710,000 registered nurses, midwives and nursing associates.

This regulator sets the qualifications students must achieve to step into their first job with the right skills and knowledge to look after patients, mothers, and the public with kindness, skill, respect and compassion. Better and safer care for people is at the heart of what we do, supporting nurses, midwives and nursing associates across the UK to strive for the highest standards. By promoting professionalism, we help to inspire confidence amongst the public and pride amongst nurses, midwives and nursing associates. Held in high regard, they are able to act as leaders in their communities.

Your new role

To provide support to the Assistant Registrar and team in enabling them to make informed decisions regarding applications to the register and following the Registrar's decision to assist in the management of the Registrar's appeal process.

Case management of registration applications

• Manage a caseload of registration applications. Gather evidence in order to ensure the Registrar is able to make informed judgements and decisions.
• Evaluate whether applications for renewal or readmission satisfy the post-registration education and practice standards.
• Assess information provided by the applicants and from other relevant sources.
• Liaise with internal and external stakeholders to ensure that the management of cases is supported by the appropriate expert advice, including the police service and medical professionals and employers.
• Act as the contact point for the applicants, responding to their queries and proactively updating them on the progress of their cases.
• Investigate any issues that may affect the Registrar's judgement on registration applications. Issues of whether the applicant is safe and effective to practise, whether they hold approved qualifications and whether they satisfy the prescribed standards of continual professional development.
• Quality assure each case prior to presentation to the Registrar, ensuring all relevant information is presented.
• Prepare reports and present cases to the Registrar for decision and offer advice on cases when required.
• Minute meetings to ensure decisions are accurately recorded and updated. Relay these decisions to applicants in line with SOP.

Case management of Registration appeals

• Manage a caseload of appeals ensuring that cases are created appropriately and managed in line with standard operating procedures
• Act as the contact point for the appellants, responding to their queries and proactively updating them on the progress of their cases.
• Engage with all stakeholders, including witnesses, employers and other organisations as required. Write witness statements and take evidence from witnesses.
• Liaise with members of registration and legal advisors to ensure that appeals are managed through investigation within the agreed timescales and KPI's.
• Record the outcome of appeal hearings and meetings, updating the in-house and other data recording systems.

What you'll need to succeed

• Casework management, able to organise, prioritise and respond flexibly to changing demands. Able to work proactively to deliver against targets and tight deadlines.
• Good communication skills. A clear and assured communicator both verbally and in writing. Able to present information clearly and listen actively.
• Able to understand and explain complex policy and legislation to internal and external stakeholders, with the ability to display empathy and understanding whilst dealing with customers.
• Experience of working with sensitive personal information and appropriate data protection measures. Excellent attention to detail when dealing with sensitive information.

What you'll get in return

The client is looking for a Case Officer to join the team asap.
The role is on a hybrid working pattern for 2 days in the office in Stratford, and 3 days working from home.

What you need to do now

If you have the above recent skills and if you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
The client is reviewing CV's and looking to hold meetings in the week of the 16th of September 2024. Start date circa the beginning of October for a 6-month duration.

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