Family Services Team Manager

TEAM MANAGER (FAMILY SERVICE)

JOB DESCRITPION

Title: Team Manager Family Service.

Reports to: Head of Primary Care & Family Services

Direct Reports: Senior Family Support Worker and Senior Family Coordinator

Key Relationships: Senior FSW/FC’s, FSWs, FCs, Service Users, Commissioners, Family Support Service, Children Services, Schools and other key stakeholders.

Location: Hybrid, with some travel across Hampshire

Hours: 37 hours per week, permanent

Salary £32,000

Main responsibilities

· To manage and oversee the day to day running of the family service, ensuring it is operating in a safe and effective manner.

· To monitor the quality-of-service delivery and ensure its high standards through regular and planned series of observations, audit and review.

· Lead on monitoring outcomes against the Supporting Families Programme framework criteria.

· To report on and collate monthly and quarterly data collection.

· To attend quarterly Commissioner meetings.

· Lead on the recruitment of Family Support Workers

· Support the Head of Family Services in overseeing the continual development of the Family Service.

· To engage and encourage appropriate referrals to the service by regular attending Early Help Hub/Family Hub meetings.

· Liaise with the Head of Family Services to ensure all new projects are adequately resourced and completed accurately on budget and on time.

· Identify gaps in services and opportunities enabling Havant and East Hants Mind to meet local needs and secure new funding streams.

Key Duties

· To manage and support the Senior Family Support Worker and Senior Family Coordinator.

· To oversee both Seniors, Family Support Workers and Family Coordinators ensuring effective service delivery and requirements set out as KPI’s are met and maintained.

· To identify and manage FSW’s sickness absence and performance management where applicable.

· Provide appropriate monthly supervision to both Family Team Seniors.

· Lead in the recruitment of family workers, development of job specifications, staff recruitment, staff induction programmes, appropriate supervision and support training for new staff and volunteers.

· Supervise Safety Net recording system and ensure staff are managing workload efficiently and achieving a high standard.

· Helping to ensure new funding streams are maintained by implementing delivery in practical and cost-efficient ways.

· Manage the process of allocating new cases to FSW’s and FCs, ensuring key performance indicators are met.

· Collate monthly performance data to evidence accurate information of family case participation and engagement.

· Contribute to the delivery of accurate quarterly reports using both qualitative and quantitative data reflecting client outcomes, information for senior management and decision making.

· Oversee monthly and quarterly data collection to support and evidence the contractual relationship and requirements are met.

· To attend and contribute to the quarterly contract review meetings with Commissioners.

· To maintain up to date knowledge of legislation, national and local policies and issues in relation to both the specific client group and mental health.

· All employees have a duty and responsibility for their own health and safety and the health of safety of colleagues, members and the general public.

· To authorise annual leave ensuring that sufficient staff are covered effectively.

· Maintain and hold clear and firm personal and professional boundaries.

· Attend training and undertaking professional and personal development related to your goals and the needs of the service. This includes personal and professional reflective practice.

· Participate in work/performance related supervision, appraisal & workplace wellbeing supervision to ensure you are remaining well at work and fulfilling your potential, delivering in line with personal and professional expectations.

· Attend meetings & representing the organisation as required.

· Support the work of the wider Havant and East Hants Mind Charity as required in line with what would be reasonably expected from you.

Competency: (Essential & Desirable )

Essential:

To demonstrate compatibility with HEH Mind’s aims, objectives and values.

Experience of working in related voluntary sector or statutory organisations.

Experience in managing and overseeing large teams

Experience of line managing staff for a minimum of 2 years

Have good knowledge of resources/services/agencies within Hampshire localities/districts.

Desirable:

Experience of working with families with complex needs (minimum 2 years’ experience)

Experience of working in a supportive environment with families, children and young people where there are mental health issues.

Education and Life Skills - Essential

Educated to a Degree level, or equivalent.

Understanding of the impact of mental health needs on families

Ability to use Microsoft Office programmes including Word, Excel, Outlook and data inputting of client details and statistics

Good communication skills – verbal and written

Patient and calm demeanour, with a good understanding of Empathy and Compassion.

Team player

Organisational Skills - Essential

Ability to organise and prioritise key tasks related to the contract requirements

Ability to work on own initiative and respond with flexibility.

Understand the importance of time management

General - Essential

Understanding of Equal Opportunities and Diversity.

Ability to work flexible hours to support the teams needs,

Ability to participate in management supervision

Be able to recognise when you need to ask for help.

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