Individual Giving Officer

Hampshire and Isle of Wight Air Ambulance is the charity that brings life-saving care to the most seriously ill and injured people in the region. This exciting new role is being created within our successful Engagement Development Team.

As Individual Giving Officer you would be responsible for developing and implementing strategies to maximise engagement and income from individual and regular donors, focusing on building and nurturing relationships with individual donors and managing regular giving programs to ensure sustainable support for the Charity.

We’re looking for somebody who has strong interpersonal, networking and influencing skills, and can confidently represent our brand delivering engaging presentations and pitches.

This is a full-time role (37.5 hours per week), predominantly Monday to Friday, but will include some evening and weekend working. Hybrid working will be available after a successful induction period.

Main responsibilities:

• Collaborate with the Development Manager to create, develop, and implement strategies for individual and regular giving programs in line with the overall Engagement and Income Team goals.
• Plan and execute events and campaigns specifically aimed at recruiting, retaining and upgrading regular donors.
• Maintain accurate donor records in the CRM database, using it to track progress, evaluate effectiveness, analyse data, and adjust strategies.
• Generate and present reports on campaign performance to the Development Manager and Director of Engagement and Income.
• Work closely with other members of the development team and wider charity to align individual and regular giving efforts with overall Engagement and Income Team goals.
• Collaborating with the Communications and Marketing team to develop supporting materials.
• Build and maintain a portfolio of donors and prospects, ensuring timely and appropriate solicitation activities, follow-ups and post-event communications.
• Develop personalised communication and stewardship plans to retain and upgrade existing donors, ensuring a positive and rewarding experience for donors.
• Identify and cultivate potential regular donors through various channels including direct mail, email, social media, and events.
• Implement donor recognition programs that enhance donor satisfaction and loyalty by ensuring their contributions are appropriately acknowledged and thanked through various channels.
• Organise and participate in a variety of events and activities, representing the regular giving program and promoting its importance.
• Identify and refer potential major gift donors or those likely to leave a legacy gift.
• Provide training, support, and encouragement to volunteers to help them successfully secure regular giving commitments.

Key Skills / Requirements:

• Strong interpersonal, networking and influencing skills with the ability to give professional presentations, talks and deliver pitches on behalf of HIOWAA.
• At least 2 years’ experience in a nonprofit or similar environment.
• At least 2 years’ experience of developing and stewarding strong donor relationships.
• At least 2 years’ experience in fundraising, specifically in regular giving or similar donor programs.
• The ability to provide engagement solutions appropriate to the audience being addressed.
• Understanding of how to maximise engagement and income opportunities, and donor acquisition.
• Knowledge of current trends and best practices in regular giving and donor retention.
• A solid understanding of modern fundraising techniques, including online and social networking.
• Ability to analyse data and generate actionable insights and some experience of doing so in a previous role.
• Good numeracy and analytical skills
• Excellent organisational and time management skills and experience of working to deadlines and key project dates.
• Proficiency in fundraising software and CRM systems.
• Creative and critical thinking skills.
• Passion for the organisation’s mission and a commitment to donor stewardship.
• An understanding of and interest in the voluntary sector.
• A willingness to take part in training as required by HIOWAA.
• A flexible approach and ability to travel within the County and work some evening and weekend hours (for events and presentations) as part of the role.
• A full, clean UK recognised Driving Licence

The Individual Giving Officer will have non-exclusive use of charity vehicles to undertake their duties.

Additional benefits:

• 25 days holiday per year (plus Bank holidays)
• Extra Day off on your Birthday
• 5% Employer Pension Contribution
• Charity Sick Pay (after probation)
• Blue Light Discount Card
• Medical Cash Plan (after probation)
• Hybrid working and a flexible approach by arrangement with your line manager.
• Mental Health First Aiders available at work.