Service Manager (Circle Crisis Prevention Service)

Hammersmith and Fulham, Ealing and Hounslow Mind run an innovative crisis prevention service designed as a place for children and young people at risk of mental health crises to de-escalate and have access to a skilled staff team to support them.

The Circle is open out of hours (3pm-11pm or 12pm-8pm weekends and holidays), 365 days a year, and has been designed to reduce the need for young people to attend A&E. Co-designed by young people, it is a friendly and accessible space. Please note: some out-of-hours work is a key part of this job.

If you do not meet all of the requirements of the role but have comparable knowledge and experience, we would be happy to consider your application, or talk to you in advance of an application.

Key Responsibilities:

• Line management of a team of full time, part time and bank staff who have expertise in supporting young people nearing crises.
• Day to day management of the contract (from the NHS ICB)
• Responsible for managing a rota to ensure the service has adequate staffing, 365 days a year
• Holding relationships with all key stakeholders (funders and commissioners, local authorities, local CAMHS services and hospitals)
• Building on the pilot phase of the programme and using creative approaches to supporting children and young people of all ages.
• Working closely with the Clinical Lead to ensure safe delivery of services and that staff are supported.
• Ability to support staff to work with a diverse range of children and families, and tailor services to reach young people who may not currently be accessing the programme, or who have specific additional needs or diagnoses.

You will have:

• At least 3 years’ experience of managing a complex service supporting young people with a variety of needs, ideally within a mental health context.
• Experience of working on (ideally managing) a commissioned service within a Third Sector Organisation.
• Experienced in delivering a service within budget and meeting all KPIs and contract requirements.
• A passion for supporting and developing staff.
• A commitment to improving the lives of young people through high-quality mental health support
• Having a creative approach to problem solving and developing the service to meet the needs of diverse young people and families.
• Ability to form and maintain relationships (e.g. with CAMHS, commissioners, funders), and communicate effectively with all stakeholders and young people.

Benefits of working with us

• Contributory Pension Scheme
• 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata].
• Employee Rewards and Benefits Platform/Wellness Hub (Perkbox)
• Cycle to Work Scheme
• Flexible working
• Employee Assistance Programme (EAP) including free counselling sessions
• Paid time off for medical appointments
• Training and personal development opportunities
• Access to shared resources and training opportunities via Mind Federated Network

How to apply

Please provide your CV, and a cover letter demonstrating how you meet the requirements of the Person Specification (see JD attached) and why you want this role.  

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

Post is subject to an enhanced DBS check.

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