Mental Health Advice Caseworker
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role purpose
Compass is a service designed to support adults (18 years and over) in H&F and Hounslow. The service provides support with welfare benefits, debt, housing and well-being/peer support groups/workshops.
The role of the Information and Advice Worker will be to provide advice, guidance and customer representation to H&F and Hounslow residents living with mental health problems. Advice issues may include, housing, benefits, council tax, debt, signposting etc.
The successful candidate will deliver support to enquirers and manage a caseload of individuals as agreed with the project manager. In addition to advice casework, the Advice Worker will also be expected to assist onboarding referrals to the service when needed.
The successful candidate will be required to work alongside other caseworkers and volunteers supporting on the project and report to the project manager.
The Advice Worker will be required to work within the Advice Quality Standard framework (AQS), and adhere to Mind’s policies and procedures.
Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work.
Place of work
The Advice Worker will be required to work both from home and the Ealing, H&F and Hounslow office when necessary, alongside work in the community.
Key Responsibilities
See attached job description for full list of responsibilities
- Deliver support to enquirers and manage a caseload of individuals as agreed with the project manager.
- Deliver monthly wellbeing peer support groups/workshops.
- Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on their behalf.
- Provide housing advice
- Provide general money and debt management advice
- Provide information on employment opportunities and training support for clients.
- Signpost to other relevant services in the boroughs, or further afield.
Person Specification
Knowledge and Experience
- Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs
- Knowledge and understanding of mental health problems, and mental health services
- Experience of delivering advice, information and customer representation
- Experience of managing complex cases
- Experience of working with multiple agencies
- Experience of delivering desired outcomes in a timely manner
- Up to date knowledge and experience of safeguarding adults
- Understanding of the importance of monitoring and evaluation, and the ability to keep records
Skills and Abilities
See attached job description for full list of skills & abilities
- Relevant and up to date knowledge of welfare benefits, housing and social care.
- Facilitate and deliver peer support groups for longer term improved wellbeing.
- Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
- Excellent listening skills
The client requests no contact from agencies or media sales.