Community Engagement Coordinator

he Hackney Night Shelter relies on the local community for a significant proportion of its funding and this role is primarily outward-facing, presenting the work of the charity to the wider community and supporting the fundraising. In order to do this most effectively it is important to keep up to date with the ongoing work and therefore some hands-on work supporting the shelters is included in this role. 

Hours of work: Full time at 37 hours per week or part time at 22.5 hours per week (including some evenings and/or occasional weekends)

Salary: NJC Scales 14- 17 including London Weighting currently £32,700 (pro-rata)

Annual leave: 25 days plus bank holidays (pro-rata)

Based at: Currently Well Street, London E9

The responsibilities and duties include leading on the communications and marketing; distributing fundraising information both electronically and in person, responding to email and telephone enquiries relating to fundraising activities, inviting and hosting visits to the shelter from supporters, assisting supporters with setting up JustGiving pages, providing literature, card readers, banners etc. for community events, copywriting for website, social media and fundraising materials, attending external events to represent the charity, coordinating volunteer support for fundraising events, thanking donors, building up a portfolio of photographs/ videos, supporting guests to tell their stories – in social media or in person, managing social media including X (formerly Twitter), Facebook and Instagram, leading on key fundraising events – including the Belter for the Shelter, the Sponsored Sleep Out, the Hackney Half Marathon and the annual Christmas Appeal. 

The post holder will also be required to participate in supporting the work in the Night Shelter including covering for some handover sessions, mornings or evenings as required, assisting with occasional inductions of new guests, assisting with occasional hosting visits and inductions for new volunteers, occasional cover at the weekends – watching the WhatsApp messages and ensuring the shelters are adequately staffed.

As well as participating in training, supervision and team meetings and representing Hackney Doorways in a professional manner at all times.

PERSON SPECIFICATION

Essential: A good standard of education, excellent interpersonal skills, ability to communicate with a range of different people including – supporters, external professional contacts, colleagues and our guests; good administrative skills and ability to organise time effectively and manage a diverse workload, excellent written and oral communication skills, computer literacy with experience of using Microsoft Office IT systems and Social Media - Instagram, Facebook, X (formerly Twitter); organising events, understanding of and empathy with the needs of marginalised and vulnerable people, the ability to maintain confidentiality and appropriate professional boundaries, an understanding of and commitment to equality, diversity and anti discriminatory practice and a commitment to the vision and values of the charity

Desirable: experience of working in the voluntary sector Advanced IT skills including using CANVA, desk top publishing packages, graphic design software, use of JustGiving, film making / photography skills, 

Closing date 15 Sept 2024.