Internal Communications Manager

Key Responsibilities

Day to day delivery of Internal Comms projects & content: 

• Work with the Corporate Communications team and senior leaders to deliver the internal communications strategy  
• Develop, deliver and evaluate annual internal communications and engagement plans  
• Provide strategic communications input on people-related projects including activities coming out of our new People Strategy  
• Work closely with the People and Culture team in a business partnering approach, providing strategic advice and delivering communications for projects  
• Develop approaches to measure the success of internal communications, and report on results  
• Design approaches and lead activities to help staff engage actively in developing and delivering core areas of our work, from organisational strategy to our Diversity, Equity and Inclusion (DEI) commitments  
• Manage strategic and prioritise internal communications projects 
• Manage most communications with staff, ensuring a meaningful and balanced flow of corporate announcements, updates from across the business areas, newsletters, admin messages and internal communications part of wider integrated campaigns  
• Support engagement processes with staff across all areas of the organisation  
• Maintain and evolve internal comms channels including our intranet  
• Support communications to staff in the event of a crisis or urgent event  
• Manage all costs relating to internal communications  
• Develop our internal tone of voice based on our brands’ personalities and values  
• Draft and/or edit all written internal communications to high standards.  
• Work with corporate comms and content leads to develop engaging content across a multiple of channels  
• Liaise across all parts of our organisation to gather and unearth top-notch content, driving a strategic approach to informing, educating and engaging staff  
• Execute and commission communications products in a variety of formats  
• Build strong and trusted relationships with colleagues across the organisation  
• Working with the People & Culture team and Operations team as key stakeholder groups, taking a business partnering approach, including supporting communications with our Staff Forum 
• Successfully work with senior leadership team  
• Support efforts to drive the success of the corporate communications team, processes and ways of working 

Skills and Experience

This is a hands-on delivery role working in a fast paced and busy environment. You must be able to manage multiple projects and prioritise workload: 

• Substantive demonstrable experience delivering internal communications, preferably in the non-profit sector  
• Excellent copy-writing and copy-editing skills, with ability to flex tone as required and attention to detail - such as staff emails/updates, briefing & speaker notes for leadership, staff newsletter, PPT presentations & agendas 
• Project Management of different projects in an effective way 
• Comfortable flexing between strategic thinking and day-to-day delivery  
• Confident working with senior leadership and managing stakeholders 
• Ability to organise staff events onsite and externally – planning, logistics, tech & AV support, itineraries & presentations 
• Excellent at building relationships, collaborative with a win-win approach to negotiating  
• Comfortable with emerging ways of working, and working across teams  
• Ability to brief and manage external agencies – including collating & managing feedback 
• Leading communications to support organisation growth or change and new ways of working (desirable)  
• Designing and delivering successful engagement activities  
• Managing multiple tasks and projects, troubleshooting where needed  
• Strong understanding of the role of internal communications in building and nurturing organisational culture and performance  
• Using content and multiple channels strategically to inform and engage staff  
• Strong understanding of translating a brand into effective content for internal audiences  
• Producing a range of content formats including photography and film  
• Working knowledge of SharePoint or equivalent, and of harnessing the opportunities it brings for comms and engagement  
• Experience working closely with People/ People & Culture/ HR teams and other stakeholders 
• Experience in delivering communications in a change context or working through organisational change 
• Experience of line management  

Knowledge and qualifications

• Proficient in MS Office Suite in particular PowerPoint 
• Good working knowledge of SharePoint 
• Understanding and experience of implementing HR policies and practices  
• Good working knowledge of Mail-Chimp or similar mass mailing platform 
• Good working knowledge of metrics for internal communications and engagement 
• Good working knowledge of internal communications relating to diversity, equity and inclusion work  
• Support change communications across the organisation as required, working with the Head of Corporate Communications and wider communications team 

Abilities and Attributes
 

• Proactive, solutions-focused and able to work well under pressure and manage multiple projects 
• Experienced in managing internal comms in NFP or Commercial Business 
• Can do-attitude and hands-on approach 
• Committed to continued learning and improving  
• Interest in trends and technological advances that support internal comms  
• Commitment to championing audience needs and acting on feedback  
• Committed to embedding diversity, equity and inclusion in everything we do  

Benefits

• Up to 12% employer pension contributions
• Annual personal development budget
• Annual health and wellbeing personal allowance 
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme