Internal Communications Manager
London, Greater London (Hybrid)
£47,000 - £51,000 per year
Full-time
Permanent
Job description
Key Responsibilities
Day to day delivery of Internal Comms projects & content:
- Work with the Corporate Communications team and senior leaders to deliver the internal communications strategy
- Develop, deliver and evaluate annual internal communications and engagement plans
- Provide strategic communications input on people-related projects including activities coming out of our new People Strategy
- Work closely with the People and Culture team in a business partnering approach, providing strategic advice and delivering communications for projects
- Develop approaches to measure the success of internal communications, and report on results
- Design approaches and lead activities to help staff engage actively in developing and delivering core areas of our work, from organisational strategy to our Diversity, Equity and Inclusion (DEI) commitments
- Manage strategic and prioritise internal communications projects
- Manage most communications with staff, ensuring a meaningful and balanced flow of corporate announcements, updates from across the business areas, newsletters, admin messages and internal communications part of wider integrated campaigns
- Support engagement processes with staff across all areas of the organisation
- Maintain and evolve internal comms channels including our intranet
- Support communications to staff in the event of a crisis or urgent event
- Manage all costs relating to internal communications
- Develop our internal tone of voice based on our brands’ personalities and values
- Draft and/or edit all written internal communications to high standards.
- Work with corporate comms and content leads to develop engaging content across a multiple of channels
- Liaise across all parts of our organisation to gather and unearth top-notch content, driving a strategic approach to informing, educating and engaging staff
- Execute and commission communications products in a variety of formats
- Build strong and trusted relationships with colleagues across the organisation
- Working with the People & Culture team and Operations team as key stakeholder groups, taking a business partnering approach, including supporting communications with our Staff Forum
- Successfully work with senior leadership team
- Support efforts to drive the success of the corporate communications team, processes and ways of working
Skills and Experience
This is a hands-on delivery role working in a fast paced and busy environment. You must be able to manage multiple projects and prioritise workload:
- Substantive demonstrable experience delivering internal communications, preferably in the non-profit sector
- Excellent copy-writing and copy-editing skills, with ability to flex tone as required and attention to detail - such as staff emails/updates, briefing & speaker notes for leadership, staff newsletter, PPT presentations & agendas
- Project Management of different projects in an effective way
- Comfortable flexing between strategic thinking and day-to-day delivery
- Confident working with senior leadership and managing stakeholders
- Ability to organise staff events onsite and externally – planning, logistics, tech & AV support, itineraries & presentations
- Excellent at building relationships, collaborative with a win-win approach to negotiating
- Comfortable with emerging ways of working, and working across teams
- Ability to brief and manage external agencies – including collating & managing feedback
- Leading communications to support organisation growth or change and new ways of working (desirable)
- Designing and delivering successful engagement activities
- Managing multiple tasks and projects, troubleshooting where needed
- Strong understanding of the role of internal communications in building and nurturing organisational culture and performance
- Using content and multiple channels strategically to inform and engage staff
- Strong understanding of translating a brand into effective content for internal audiences
- Producing a range of content formats including photography and film
- Working knowledge of SharePoint or equivalent, and of harnessing the opportunities it brings for comms and engagement
- Experience working closely with People/ People & Culture/ HR teams and other stakeholders
- Experience in delivering communications in a change context or working through organisational change
- Experience of line management
Knowledge and qualifications
- Proficient in MS Office Suite in particular PowerPoint
- Good working knowledge of SharePoint
- Understanding and experience of implementing HR policies and practices
- Good working knowledge of Mail-Chimp or similar mass mailing platform
- Good working knowledge of metrics for internal communications and engagement
- Good working knowledge of internal communications relating to diversity, equity and inclusion work
- Support change communications across the organisation as required, working with the Head of Corporate Communications and wider communications team
Abilities and Attributes
- Proactive, solutions-focused and able to work well under pressure and manage multiple projects
- Experienced in managing internal comms in NFP or Commercial Business
- Can do-attitude and hands-on approach
- Committed to continued learning and improving
- Interest in trends and technological advances that support internal comms
- Commitment to championing audience needs and acting on feedback
- Committed to embedding diversity, equity and inclusion in everything we do
Benefits
- Up to 12% employer pension contributions
- Annual personal development budget
- Annual health and wellbeing personal allowance
- Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
- Health and wellbeing programme that offers optional free yearly health check-ups.
- Support for healthy eating via fruit bowls and onsite lunch facilities.
- Agile working, flexible hours, and supportive IT kit.
- Shower facilities and bike lock area.
- Generous annual leave (27 days + bank holidays)
- Subsidies for glasses
- Employee Assistance Programme
Posted by
Posted on: 15 October 2024
Closing date: 05 November 2024 at 14:51
Job ref: MD1234
Tags: Communications, Content Writing / Copywriting, Health / Medical