Counselling Coordinator

RASASC Guildford - Making a difference to the lives of those affected by rape and sexual abuse

 Position:                Counselling Coordinator

Hours:                    Full time – 35 hours

Salary:                    £26,000       

Location:               Guildford

Accountable to:     Clinical Lead

DBS check:            Yes

Closing on:            Sunday 4th August 2024 

We are currently recruiting for a Counselling Coordinator to support our Clinical Lead and the counselling team.

RASASC is a registered charity which has been providing support to survivors, of all genders, of rape and sexual abuse (both recent and non-recent) aged 13 and upwards, from across Surrey since 1992.

We provide one-to-one counselling, group support, Helpline, Independent Sexual Violence Advisor (ISVA) service, and peer support groups.

We are committed to equal opportunities and we warmly encourage applications from all sections of the community particularly applicants from diverse groups.

Counselling Coordinator

This role is based in Guildford. You will be responsible for the administration and coordination of our counselling service, taking calls and responding to email enquiries from clients, supporting the team with room booking, greeting clients, answering the door, booking assessments and supporting the Clinical Lead and the counselling service in general. This is a varied and exciting role, requiring stamina and a can-do approach! If you are a warm, non-judgemental all-rounder with an excellent understanding of counselling services and the impact of sexual harm, we would love to hear from you.

Key functions

·      Receive referrals for our counselling service, family support service and group support. Referrals are received through other agencies, internal services and self-referrals

·      Contact potential clients and arrange appointments for assessments with our RASASC Assessors

·      Following assessment, allocate clients to an appropriate counsellor supported by the Clinical Lead where necessary/appropriate

·      Provide all documentation and information to the client and the counsellor as required 

·      Upload, update and maintain all information relating to clients, e.g. referrals and assessments, on Oasis (our CRM)

·      Manage assessment processes and ensure assessors produce assessments for the counsellors and the office

·      Ensure CORE 10 clinical measure forms, pre and post intervention, are obtained and inputted onto Oasis

·      Ensure all other evaluations, pre and post intervention, are obtained and uploaded onto Oasis

·      To resolve clients’ disability and access issues when required.

·      To support with the monitoring of the waiting list and to proactively discuss with the Clinical Lead and Chief Executive Officer if the need for additional assessors or counsellors is required

·      Provide monthly data to the Clinical Lead, Fundraising Manager and Chief Executive Officer as requested

·      Provide administrative and IT support for ongoing training for counsellors

·      Support with room booking, greeting clients, answering the door, phone calls and dealing with emailed client queries as required

·      Be familiar with safeguarding procedures and protocols 

 Reporting Line:

·       This post holder reports directly to the Clinical Lead.

Skills and Experience - Essential:

·       Good working knowledge and experience of counselling and counselling services

·       Excellent understanding of the possible impact and presentations of trauma

·       Excellent organisational skills with proven ability to prioritise workload

·       Excellent communications skills, written and verbal

·       Excellent relationship and interpersonal skills and the ability to deal with a diverse range of people

·       Demonstrable understanding of the importance of EDI and commitment to working inclusively

·       Understanding of safeguarding protocols and procedures

·       Ability to deal with information in a confidential manner

·       Case Management Skills – ability to accurately maintain records

·       IT literate, including Microsoft Office; excel and email.

Skills and Experience – Desirable:

·       Knowledge of rape and sexual abuse issues

·       Experience of, and understanding of, Police or Criminal Justice System.

In return, we can offer you 25 days’ annual leave, an additional day on or near your birthday, eight public holidays, additional long service leave of one day a year up to a week’s leave after probation is passed, contributory pension scheme, reimbursement of business travel expenses at 45p per mile and six free trauma related workshops a year.

How to Apply:

If you are interested in joining our team or if you have any questions about the role please do give us a call as we would love to hear from you – contact Liz Joyce at RASASC Guildford for more details or please complete the application form.

Closing date for applications is: Sunday 4th August 2024

Interviews will be held in the week commencing 12th August

How to Apply:

Please complete the attached application form and email them to Liz Joyce at RASASC Guildford by Sunday 4th August.

Please note we do not accept CVs.