Clinical Operations Manager- Intensive Support

We are an open-access charity, funded by the generosity of our supporters, and here to help alleviate the pain and confusion caused by the death of a parent or sibling. Bereavement is devastating at any age, but for a child it is life-changing. Get in touch with us if you need support.

Our Vision:  A world where no child grieves alone.

Our Mission: To help bereaved children, young people and their families find hope and healing

Our Values are very important to us and, as a member of the Grief Encounter team, you would be expected to hold these in your day-to-day work:

• Belonging - Through times of grief we deeply understand the profound influence of community. We honour heritage, diversity and important bonds that nurture our sense of self and our collective contributions to provide hope, healing and fulfilling lives.
• Courage - We’re not afraid to face grief head on and tackle difficult conversations openly and honestly with others. This gives everyone the courage to freely express their emotions and actively participate in making a difference
• Dedication - We dedicate ourselves to the lives of bereaved children and families. With unwavering resolve , we champion the needs of every child to shape hopeful futures with care, warmth and positivity, nurturing the past, present and future lives.

JOB SUMMARY

The post holder will managing and lead the effective high quality delivery of the Grief Encounter therapeutic services, including online services, through a team of Therapists, Clinical Supervisors, placement students and volunteers.

They will assist the Director of Clinical Services (DCS) in implementing and developing the therapeutic element including intensive therapeutic support, projects, budgets and service planning. This will include:

• Leading, implementing and developing therapeutic projects and service planning.
• Managing Grief Encounter therapists, supervisors, volunteers and placement students.
• Conducting assessments with families, supporting practitioners with complex cases in liaison with supervisors and delivering training.
• Ensuring appropriate safeguarding policies and guidance are being adhered to across all services, responding to safeguarding concerns and ensuring practitioners understand their safeguarding responsibilities.
• Working with the Bereavement Support Team to ensure the efficient and appropriate management of referral pathways.

Please see Job Description for more information