Team Administrator Jobs in Greater London
ISEAL is offering an exciting opportunity to work in a sustainability focused setting for a proactive and process-oriented individual with a passion for good customer service and stakeholder relationships. The role provides administrative, logistics, and communications support as part of the team dealing with all aspects of membership and offers valuable exposure to a wide range of sustainability schemes. If you are looking to apply your existing coordination and administration skills to work in a customer facing role, this role will provide you with some excellent insights and networks that will benefit your progress.
ISEAL supports sustainability standards and similar market-based sustainability systems to improve their impacts on people and planet. Its membership team is the key point of contact for aspiring new Community Members, subscribers and existing member organisations. The coordinator will be in contact with a diverse range of organisations working in sustainability, assisting in pitching and providing specialist services, as well as helping prospective Community Members to navigate the member application process. Additionally, the role will coordinate activities relating to members fulfilling the requirements of membership and will ensure accurate record keeping for services and member related processes.
To be considered for this role, you will be highly organised with great attention to detail and a committed approach to serving customers or stakeholders. You will enjoy working on a varied and changing set of tasks related to different areas of membership provision. Having gained a good level of work experience, you are familiar with process administration, customer service, stakeholder engagement and communications. You have an interest in learning more about member compliance processes and service provision. This role reports to two associate managers in the team, covering the different aspect of the role.
Key Responsibilities we will entrust you with:
Services and member prospecting
- Act as the first point of contact and respond to enquiries about ISEAL, services and membership
- Schedule and co-lead prospect calls, pitching relevant services from our portfolio, taking notes and supporting follow up actions
- Help member prospects understand the value of ISEAL membership and our services, and coordinate outreach to prospective members ahead of Community Member application windows
- Use and continually improve record-keeping systems, tracking customer relationships on Salesforce and support member/customer prospecting processes
- Coordinate the ISEAL Insight subscription, including proactively recruiting new customers and supporting existing relationships, tracking payments, and coordinating the delivery of the Insight programme of content
- Support delivery of ISEAL’s training courses, including coordinating promotions, registrations and event logistics
- Deliver administrative tasks to support ISEAL’s tailored services processes, including preparing service agreements on contract management system and managing payments
Membership applications and compliance programme
- Coordinate application process for aspiring Community Members, providing guidance throughout their application journey, addressing questions, supporting submission of materials, and managing completeness checks and comment periods.
- Liaise between prospects and compliance team to respond to questions regarding application process and requirements and maintain application log in Salesforce.
- Create and coordinate member compliance activities, including piloting process and external independent evaluation schedules
- With supervisor support, develop and maintain effective relationships with members, prospect members and evaluators in relation to the compliance programme and application process.
- Deliver administrative tasks to support the compliance programme and application process, including but not limited to scheduling calls, sourcing and maintaining evaluator records of competence and conflict of interest
- Maintain and track data across various platforms, updating tracking logs, and update web content on the ISEAL website.
- Coordinate information and produce reports and minutes in support of programme management, Membership Committee and strategic development of the compliance programme
- Contribute to systematic measurement and improvement of the compliance programme
General
- Assist in promoting best practice in use of IT, communications and knowledge management systems within projects, and support efforts to help bring about improvements
- Provide ad hoc support to organisation-wide initiatives, if needs arise
- Be a collaborative and effective team member, liaising with colleagues at all levels across organisation
- Additional responsibilities as assigned by supervisors
Experience, Knowledge and Attribute
- Experience working or interning in a support/administrative role, ideally in an international NGO, professional or membership organisation
- Some experience in a role focused on customer service/communications or user experience and genuine interest in providing exceptional customer service
- Strong organisational skills, with some experience with supporting administration, meeting coordination, logistics, contracts, proof-reading, communications, etc.
- Good time management and ability to organise multiple simultaneous tasks efficiently with precision and strong attention to detail
- Excellent written & spoken English, with proven ability to write clearly and concisely
- Confidence in communications with colleagues, customers and external partners, displaying professionalism and right level of tact and awareness of others
- Comfortable communicating with stakeholders in online and in person setting (e.g. webinars, workshops etc)
- Ability to communicate and work effectively with cross-functional teams in a largely remote, international environment, including regular international time-zone calls
- Ability to thrive in a dynamic work environment with changing projects and working with multiple reporting lines
- Confidence in using the Microsoft Office suite and IT systems, familiarity with virtual meeting tools (e.g. MS Teams, Zoom, etc), use of contact management databases (e.g. Salesforce)
- Interest in social, environmental, and economic sustainability
Additionally desirable
- Experience in a compliance related role
- Some understanding of, sustainability standards and certification, which may have been gained in academic, internship, employment or voluntary settings
About ISEAL
ISEAL supports ambitious sustainability systems and their partners to tackle the world’s most pressing sustainability challenges – from the climate emergency and biodiversity crisis to human rights and persistent poverty. ISEAL Community Members include many of the most respected sustainability schemes worldwide and are active across a diverse range of sectors. Read more about us on our website iseal(.)org.
ISEAL´s culture and how we will help you thrive
Our values are Connection, Empowerment, Inspiration, Wellbeing, Effective Working and Creativity.
These are traits we value in each other and in the organisation overall and we instil these in all our processes and interactions.
The issues we work on are of a global nature and our team reflects this, with individuals from many different backgrounds and nationalities. We know this diversity adds to the high quality of work we deliver as an organisation and through our commitment to diversity and inclusion we want to add strengths and perspectives in our team with each recruitment. Diversity for us includes race and gender identity, age, disability status, sexual orientation, religion and many other areas forming part of someone´s identity. We are proud to be an equal opportunities employer.
As an organisation, we also support our people in their personal and professional development, with specific budgets and processes enabling individuals to take advantage of growth and development opportunities.
We offer 25 days of annual leave, to which we will add a day a year after 2 years (to a maximum of 30 days), as well as an extra five days as a one off once you have been with us for a full five years.
We recognise individuals’ preferences when it comes to where and when to work through a hybrid working model with a minimum of 4 days per month in the London office as well as the opportunity to apply for flexible working arrangements to suit individual´s needs.
Other relevant information
Term: This is a permanent contract
Working hours: Full time, 37.5 hours per week
Salary: £30,000 – 34,500 per annum, depending on experience (full time, 37.5 hours per week)
Location: London. Applicants will need to provide evidence that they are entitled to work in the UK. An ability and willingness to work in a hybrid work environment is required.
International travel: The post holder will be required to undertake occasional international travel
How to apply
Deadline for applications: 20 October 2024
Enquiries about the role can be director to recruitment(@)isealalliance(.)org.
Please note we will not individually contact applicants unless they are shortlisted for interview.
Interview process
Please see below the planned interview process (please note that we will endeavor to keep to this schedule, but some dates may be subject to change)
First interviews (Teams): 24/25 October
Pre-interview timed exercises (between 60 – 90 minutes from home): 26-30 October
Panel interviews (Teams or in person): 31 October/ 1 November
Decision: by 12 October
Accessibility
If candidates required additional time or other considerations for the interview process, we are committed to accommodating any reasonable requests.
Please note that ISEAL will cover travel expenses for in person interviews for candidates travelling from outside of Greater London. ISEAL also covers caring expenses for candidates who are carers and need to arrange of cover for the duration of the interview/exercises
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Working for The Royal Marsden Cancer Charity offers you a challenging and rewarding career, as well as the chance to really improve the lives of those living with cancer.
In the role of Individual Giving Assistant – Supporter Retention & Development at The Royal Marsden Cancer Charity, you will play a key role in supporting the Individual Giving team. Your work will focus on retaining and developing relationships with supporters, ensuring they have the best possible experience with the charity. This includes managing supporter queries, processing donations, and providing sensitive and empathetic communication, particularly with those donating in memory of loved ones.
You will also help execute fundraising campaigns, contributing to the planning, proofreading of materials, and adhering to timelines and budgets.
Additionally, you’ll provide administrative support to the team, maintaining accurate records and occasionally covering reception duties, to ensure smooth day-to-day operations. This role is crucial in helping the charity achieve its ambitious fundraising goals while making a meaningful impact on the lives of cancer patients.
Please send your CV and a cover letter highlighting how you meet the skills and experience in the job description.
The client requests no contact from agencies or media sales.
Title: Philanthropy Executive
Contract: Permanent, Full-time (36 hours per week)
Salary: £32,732 per annum
About Us
We are a world-class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website.
Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things.
We employ 1000 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world.
This is an exciting time to join the Museum as we have secured investment from the UK Government to build a new science and digitisation centre at Thames Valley Science Park, University of Reading. The purpose-built centre will house much of the Museum's collection and will include laboratories, digitisation suites, collaborative research spaces, conservation labs and workspaces.
Diversity and inclusion matter to us.
Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment.
We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.Job Summary
Working closely with colleagues across the Philanthropy team you will support the team in the Patrons, Legacy and High-net-worth individual (HNWI) income streams and manage your own portfolio of Legators and HNWIs. You will focus on the administration and stewardship of the Patrons Circle and Legacy programme, account management for your portfolio of donors, data management and supporting the wider team on identifying and approaching new potential donors.
You will work closely with colleagues in the Philanthropy team and wider Development Group across varied income streams whilst also building successful working relationships with colleagues at all levels across the Museum. You will maintain a high level of organisation and excellent communication to build meaningful relationships with donors to the greatest value for the whole Museum.
The role will be line-managed by the Patrons Manager with guidance from the Philanthropy Manager (Legacies & HNWI) and Senior Philanthropy Manager.
Main tasks and responsibilities
Patrons Circle
· Support the Patrons Manager with the administration of the Patrons Circle, including delivery of the events programme, drafting newsletters, event invitations, renewal reminders, thank you letters and welcome packs.
- Support the Patrons Manager to monitor the Patrons inbox for queries and event RSVPs, resolving any requests from Patrons, logging RSVPs or escalating them to the Patrons Manager as appropriate.
· Laise with Membership and Marketing teams to integrate Patron, Member and Visitor communications and benefit delivery.
Legacy and HNWI administration and pipe-line development
- Support the Philanthropy Manager (Legacies & HNWI) with the delivery of Legacy events programme and day to day administration of the Legacy programme, including administering new bequests via Smee and Ford notifications.Steward and cultivate a warm portfolio of 50 Legacy pledgers and lower-level donors by drafting day-to-day communications, marketing emails, writing stewardship reports and sending event invitations.
· Support the wider team by planning and cultivating prospective Legators and lower-level donors under the supervision of the Philanthropy Manager (Legacies & HNWI) and Patrons Manager.
General
· Ensure that Raisers Edge is updated regularly and in line with the requirements for each event or activity and work closely with key database managers to ensure records are kept up to date.
· Support the Senior Philanthropy Manager and wider Philanthropy team with meeting, visit and event organisation, including, supporting the delivery of events and writing briefings ahead of donor meetings.
· Support the wider Philanthropy team with Raiser’s Edge data- inputting and gift administration, including gift processing, acceptance and due diligence forms.
· Deputise for Patrons Manager and Philanthropy Manager (Legacies & HNWI) on designated accounts in order to handle day-to-day requests and flow of information, arrangements for meetings and thanking.
Person Specification
Essential
· Proven organisational and administrative skills delivered with accuracy and attention to detail.
· Ability to prioritise tasks and manage workload in an efficient and timely manner.
· High level of professionalism, discretion and an ability to interact with donors and Patrons.
· Excellent standard of written and spoken English.
· Flexible and adaptable working methods and the ability to adopt new skills and processes in a faced-paced environment.
· Excellent understanding of IT skills, including PowerPoint, Word and Excel.
· Ability to work well as a member of the team as well as on own initiative.
Desirable
· Experience of fundraising from individuals.
· Experience with Raisers Edge database.
· Experience within a fundraising department in the museums, galleries or charity sector.
Thriving at the Museum: the way we work
We are proud to work at the Museum and have identified the qualities we all need to embody to reach our shared ambition. This sits alongside the Museum’s values and forms the framework for the way we work.
We are ambitious. To make a difference on a global scale we are big and bold in our thinking and set goals which may seem impossibly high. We act with integrity, but we are not rigid or inflexible. We are excellent at what we do and look for opportunities to make a difference for the Museum wherever we can.
We are curious. We never stop learning. We look outwards beyond the Museum and ask questions to advance our understanding. We seek out and actively listen to different perspectives. We take time to reflect, are thoughtful and open to new ideas.
We share the wonder. We are captivated by the natural world, proud of our treasures and trusted guardians of our collections. We are passionate about the Museum, enjoy telling its stories and sharing our knowledge and expertise to inspire others. We don’t take this for granted; we feel proud to work here.
We are pioneering. We are not afraid to try something new and use good judgment and evidence to take risks. We experiment, innovate, and embrace complex problems by adapting our approach. We do not dwell on setbacks or get preoccupied with problems. We find solutions.
We team up. We respect the expertise of others and recognise that we produce the strongest outcomes when we put the best ideas together. We trust each other, keep things simple and make it easy for others to do the right thing. We share information and skills so everyone is equipped and enabled to succeed. We never let bad moments grow into bad relationships. We inspire and empower each other to give our best.
We act with pace. We focus our efforts where we know we can make the biggest impact. We take tough decisions and once a plan is set, we all get behind it to make it happen. We take responsibility and don’t wait to be told what to do. We are racing against time in this planetary emergency, so we work with a sense of urgency.
General Information
All positions at the Natural History Museum are conditional subject to receipt of:
• Proof that you are legally entitled to work in the UK
• A Basic Disclosure Check from the Disclosures and Barring Service (DBS)
• Satisfactory references covering the last 3 years of your employment or education
• Health clearance
The Museum supports flexible working.
To apply
If that sounds like you, please apply online on the Natural History Museum’s careers portal.
Application close: 23:59, 13 October 2024
Interviews expected w/c 04 November 2024.
The client requests no contact from agencies or media sales.
About Black Thrive
Black Thrive Global (BTG) evolved from the work of the Black Thrive Lambeth Partnership, which was established in 2016. We exist to address the inequalities that negatively impact the mental health and wellbeing of Black people so that the thriving of Black communities is the norm.
Our guiding principle is that Black communities should be at the forefront of reimagining, redefining and co-creating a society where systemic racism and other oppressive systems have been dismantled so that they have fulfilling lives. We have two priorities – building a Black Thrive Research Institute and embedding race equity in systems change.
Job title: Head of Finance and Operations
Reports to: Chief Executive Officer
Manages: 1 x Finance Officer + 1 x Human Resources & Admin Manager + Dotted line management for all staff in different teams with finance and admin responsibilities
Geographic focus: All
Salary: £50,000 - £60,000
Hours: 37.5 per week (flexible working available)
Benefits: 26 days annual leave plus bank holidays, pension contribution
Purpose of the role
The purpose of this role is to lead our finance and operations functions and support the Chief Executive Officer (CEO) to implement management systems to efficiently run the business and achieve strategic objectives agreed by Global Black Thrive Board of Directors. This includes governance, finance, human resources, IT, legal, health and safety, and facilities management.
This role is strategic as well as multi-faceted and hands-on and will work collaboratively as part of Global Black Thrive’s Senior Leadership Team to
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Develop robust approaches to finance and operations and provide practical support for Black Thrive teams to manage their programmes and projects; and
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Support staff to take on delegated responsibility for finance, HR and operations and to develop their skills and knowledge base.
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Develop a Fundraising Strategy through creating comprehensive fundraising plans tailored to the organisation's needs and goals.
Duties and responsibilities
- Support the CEO to manage the organisation and ensure compliance with statutory requirements, including finance, HR, health and safety, data protection, and deadlines for annual returns to Companies House, the Office of the Regulator of Community Interest Companies, and HMRC.
- Put in place governance and management systems to support the efficient operation of the business, and the achievement of strategic objectives and milestones agreed by the Global Black Thrive Board of Directors.
- Support in the development of Black Thrive’s internal Learning and development infrastructure, particularly with the Learning Week.
- Lead on strategic reviews of organisational policies and procedures and work with the CEO and colleagues to review, update and operationalise policies and procedures.
- Line manage Finance Officer and lead finance functions, including working with managers to prepare and monitor budgets, ensuring that there are appropriate financial controls and operational arrangements in place (including for outgoing and incoming invoices and grants), liaising with external accounting and payroll providers and training staff as required.
- Line mange the HR and Admin Manager and support with updating policies, rolling out strategic changes and communicating these companywide.
- Provide timely and accurate strategic financial management information to enable the Board of Directors, CEO and managers to have effective oversight and make strategic short-term and long-term decisions.
- Work with others in the organisation and support the Fundraising Strategy. This will also include strategies for creating our own independent funds that are not linked to an external funder.
- Support the CEO to fulfil their role as Designated Lead Officer for safeguarding, including updating the safeguarding policy, ensuring that it is given effect and maintaining a robust system of Disclosure and Barring Service (DBS) checks and training for staff, associates, consultants and volunteers.
- Ensure the provision of effective day-to-day administration of HR functions, including induction, training, learning week organisation and appraisal systems
- Ensure effective management of premises, facilities, and equipment, including maintenance of an asset register.
- Stay up to date with trends and best practices in governance, finance and operations relevant to Global Black Thrive’s mission.
- Work with Global Black Thrive Directors to resolve disputes or disagreements that negatively impact on the achievement of objectives.
- Ensure compliance with legislation and policies relevant to the job role, including equality, safeguarding, health and safety, data protection and financial probity.
- Produce and deliver presentations, reports and other material relevant to the role.
- Occasionally work at weekends and in the evenings when required.
Please note: The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your evolving role within the organisation and the overall business objectives of the organisation.
PERSON SPECIFICATION
Head of Finance and Operations
E – Essential: requirements without which the job could not be done.
D – Desirable: requirements that would enable the candidate to perform the job well.
Qualifications and Experience
- Equivalent of a bachelor’s degree in finance, business administration or related fieldE
- A minimum of 5 years’ experience in financial and operations in an organisation dealing with multiple and/or complex programmes and partnerships. E
- Experience in developing and implementing new systems and processes in start-up environments D
- Experience of using online accounting software e.g. Xero and setting up and maintaining financial and administrative systems that are compliant with data protection and privacy laws. E
- Experience of fundraising or generating funds for an organisation through grant applications, external funders or through fund raising events and activities. D
Ability, skills, knowledge - Strong leadership and management skills, with the ability to balance “taking charge” with motivating others and supporting them to grow and develop. E
- A good track record of achieving objectives and meeting deadlines. E
- Excellent understanding of financial management and controls. E
- Knowledge of statutory frameworks relating to governance, finance, HR, health and safety and data protection and ability to ensure compliance.D
- Commitment to equality for all people as well as good knowledge and understanding of the experiences of Black people of African and Caribbean descent and a strong drive to address the factors which negatively impact upon their health and wellbeing. E
- Commitment to the key principles underpinning the Social Model of Disability. D
- Strong analytical and problem-solving skills. E
- Excellent communication and interpersonal skills, including conveying complex information adaptable to people from different professional backgrounds and levels of seniority. E
- Excellent organisational skills, strong attention to detail, ability to multitask and to manage a heavy workload and competing priorities.E
- Ability to work at speed through ambiguity and uncertainty and remain calm under pressure. D
- Ability to remain enthusiastic, optimistic and solutions-focused in the face of adversity and to deliver tangible results with minimal supervision. E
- High level of digital competence to support strategic and operational goals. D
A Disclosure and Barring Service (DBS) check will be required but we will treat applicants who have a criminal record fairly and will not unreasonably discriminate because of a conviction or other information revealed.
Please ensure your cover letter demonstrate how you meet the requirements for this role and explain why you would like to work for Global Black Thrive.
We exist to change the odds stacked against Black people by embedding race equity into systemic change so that thriving is the norm not the exception
The client requests no contact from agencies or media sales.
We have big goals over the next few years.
We're going to be fighting for mental health in a way we never have before.
Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.
Team information
Will you join us? This role will play a key part in elevating our data maturity, laying the groundwork for organizational growth, and enabling us to drive transformative change towards our vision: We won't give up until everyone experiencing a mental health problem gets support and respect.
About the Team:
You will report to the Data Analytics Manager and will line manage a small team of selection analysts. Our team is dynamic and collaborative, consisting of passionate professionals dedicated to leveraging data for impactful decision-making and performance improvement.
Under the guidance of the Data Analytics Manager, you will work closely with the data analytics team and the Stewardship Data Engineering team to develop our data culture and capabilities. Together, we drive organizational performance and impact, supporting other teams in delivering on our mission.
By joining us, you will be part of a forward-thinking team committed to harnessing data to support and respect everyone experiencing a mental health problem. Your contributions will directly influence our ability to achieve transformative change and support our mission.
We look forward to the possibility of you becoming a valued member of our team!
Key duties and responsibilities
The Data and Analytics Lead will elevate our data maturity, support organizational growth, and meet the growing needs of people with mental health problems.
What You'll Do:
-Collaborate and Innovate: Work closely with the data analytics team and the Stewardship Data Engineering team to develop our data culture and capabilities.
-Lead and Inspire: Manage and mentor your team, fostering a culture of data-driven decision-making.
-Drive Performance: Ensure precise data selections, effective categorization, and strategic segmentation that align with fundraising and marketing objectives.
-Transformative Impact: Play a pivotal role in enhancing Supporter Engagement and Supporter Journeys initiatives, directly influencing our mission.
-Stay Ahead: Keep abreast of emerging trends and technologies in the data and analytics space, recommending and implementing innovative solutions.
Why Join Us?
-Forward-Thinking Environment: Be part of a team committed to harnessing data to support and respect everyone experiencing a mental health problem.
-Direct Influence: Your contributions will directly impact our ability to achieve transformative change and support our mission.
-Collaborative Culture: Work in a supportive environment where your ideas and expertise are valued.
Join us and be a part of a mission-driven organization that is making a real difference. We look forward to welcoming you to our team and working together to support mental health for all.
Apply now and help us drive transformative change!
Mind's equity statement
Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ADMINISTRATION OFFICER
Part time: 14 hours a week
Salary: £27,300 (pro-rata £11,000 p/a)
Responsible to: Director
Key Duties:
Lead work on providing an information service for Healthwatch Camden, helping to ensure that it is readily accessible and can effectively direct people to the support or advice they need to access services or make choices about services.
-Lead on providing information to residents via our phone and emails, signposting and offering advice where available.
-Assisting projects and events formed by the Projects Lead and Engagement Lead.
-Ensure that our information resources are up to date and user-friendly.
-Take minutes and notes from Healthwatch Camden board and team meetings.
-Work with colleagues to plan and use appropriate approaches to evidence gathering and to brief and support volunteers.
-Engage in local health events supporting our outreach officer, spreading news about what we do, offering information to the community.
-Support our research projects, conducting interviews, supporting edits, and recording and transcription of interviews and focus groups.
Key Qualities:
-Be empathetic and proactive in your approach to including people who face barriers in using health and care services (for example disabled people, homeless people and people from migrant communities).
-Champion accessibility and inclusivity.
-Stay up to date with local health and social care news and has a key interest in health research and policy within the borough.
-High level of accuracy and attention to detail and excellent organisational skills.
-Ability to communicate well and with confidence to a diverse range of people verbally and in writing including external partners.
-The ability to use initiative, multi-task, and work as part of a small team.
Demonstrated experience in administration, minute taking and organisational skills is required. This role also requires one day in our office located in King’s Cross, additional travel may be required to Camden for events.
Essential/Desirable tasks:
Essential
Desirable
·Minute and note taking for Board meetings and team meetings
·Fielding phone calls and emails
·Support with outreach work where needed
·Support with events where needed
·Lead on providing an information service
·Main point of contact for resident inquiries
·Working with volunteers
·Director support
·Informed about health and social care
·Support website and news updates
Core elements of our roles
To enable Healthwatch Camden to reach local people, consult and engage them about health and social care; and help them get the best out of services they use.
All Healthwatch Camden staff are expected to:
-promote equality and diversity in all aspects of the work
-support the day-to-day work of the organisation, undertaking any reasonable task required including supporting Healthwatch Camden events and taking part in outreach activity including some evening and weekend work
-support the activities of volunteers involved in the organisation
-share responsibility for responding to requests for information from the public.
Conditions of service (summary)
Healthwatch Camden is committed to promoting equality in all aspects of
our work. We operate a flexible working policy, and will make reasonable
adjustments as necessary.
Annual leave entitlement is pro rata from 25 days’ a year (approximately 15 days). Sick leave entitlement depends on length of service, to a maximum of four weeks’ a year.
Healthwatch Camden operates a pension scheme provided by the People’s Pension and makes an employer contribution of 3%.
This is a permanent role, subject to available funding. All other terms and conditions are in accord with your statutory employment rights.
About Health Watch Camden
Healthwatch Camden is an independent organisation, run by and for local
people.
Our role is to ensure that Camden people have a strong VOICE in local health and social care services; that they know about the CHOICES they can make in health and social care services; and that local people’s views lead to positive CHANGE in health and social care services.
Our ambition is to lead strong, influential and inclusive engagement for all
of Camden’s residents:
-We aim to connect and strengthen local voices.
-We aim to set the standard for excellent engagement in the borough.
-We want to see real sharing of decision making, based on the views of People from every part of Camden’s community.
-We want to see all services actively using what people tell them, to make big and small improvements.
Healthwatch Camden is part of the national Healthwatch network; every local authority has a local Healthwatch and we are supported by a national body, Healthwatch England. We were created through the Health and Social Care Act 2012 which gave us some specific powers and duties.
Healthwatch Camden has specific duties to gather local people’s views and experience, to make recommendations for improvement in services and to give people information about their rights in services. We work in a diverse borough and our work must promote equality and seek out the views of people who are the most disadvantaged.
In everything we do, we aim to work in ways that empower local people and that build on the strengths of Camden’s large and diverse voluntary and community sector. This includes involving local people as volunteers in some of our projects, and working in partnership with other local organisations.
The client requests no contact from agencies or media sales.
Job Title: Administration Manager
Salary: £27,914 per annum + £750 Home Working Allowance per annum + £4082 London Weighting per annum (if eligible)
Hours & Contract: 35 Hours per week - Permanent Contract
Location: Homebased East, North East or North London, or the borders of Essex or Hertfordshire with a requirement to travel for in person meetings at least once a month
As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. We are a homeworking organisation, and we pride ourselves on our flexible working opportunities, available from day one, an extensive wellbeing programme and our benefits package, all curated to nurture a healthy work life balance for all our employees so they can give an excellent service to our carers and the young people and children we care for.
As a foster care charity, TACT invests all surplus income into services, staff, carers, and child development. This means that we have been able to invest unique projects like TACT Connect, our unique and ground-breaking scheme for TACT care experienced young people and adults, as well as our expanding TACT Education Service and our new Health Service. All our activities are built on our commitment to becoming a fully trauma informed organisation, in line with our key values and ethos.
TACT achieved 16th place in the UK Best Companies Work For survey results in 2023, with 91% of employees acknowledging that the organisation is run on strong values and principles and 94% stating they feel proud to work for this organisation.
The TACT London & The East Administration Manager will be an integral member of the Management Team with operational responsibility for three highly dedicated and experienced administrative staff. Joining the team now will mean you will be integral to reviewing existing systems and processes and ensuring administrative tasks consistently facilitate activities for social work colleagues, carers, children and young people.
The Administration Manager will be experienced in leading a small team who work digitally using the Microsoft Office Suite while being fully home based. The Administration team undertake a wide range of admin tasks including crucial compliance processes, timely statutory reporting, regular minute taking, event organising, fostering panel administration, team wellbeing activities, and coordination of essential communications and much more.
Working closely with the Area and Deputy Area Managers, and in accordance with regulatory and safeguarding requirements, the Administration Manager will role model Our Values with a collaborative approach, and curiosity, to aid innovation while coordinating all admin activities including cover for and gaps and absences. The ideal candidate will receive expert management support, wrap-around wellbeing services, and in-house management training and development opportunities. The Administration Manager will be responsible for identifying opportunities to improve services and contribute to the continuous development of a high functioning admin team that is essential for the growth of our smooth running social work and carer services across the TACT London & The East Area.
If you want to be valued as a professional, be appreciated at work and contribute to better outcomes for the children and young people connected with TACT, apply now.
Overall Duties of the xxx will include:
- Management, supervision and development of small team of admin staff
- Participating in operational planning and management to ensure smooth running of all admin functions
- Responsibility for processes and systems for contributing to financial planning, budgeting and reporting
- Ensuring the administrative support for the foster care panel is efficiently and effectively provided
- Responsibility for establishing and maintaining systems and processes to support statutory reporting and compliance
- Coordination of all admin functions including event organising, minuting meetings, and other essential admin tasks as necessary for the smooth running of social work and carers services
TACT offer an excellent employee benefits package including:
- 31 days paid holiday plus 8 annual bank holidays.
- Flexible working arrangements (including compressed hours, flexibility around core hours, volunteer days policy).
- Family friendly policies.
- Homeworking ‘bundle’ including annual allowance, IT equipment and a loan for home office set up.
- Help@Hand Employee Assistance Programme (including CBT counselling, 24/7 remote GP appointments, physiotherapy, mental health support and second opinions on serious diagnosis).
- An hour a week of live, expert led activities through the Annual Employee wellbeing Programme.
- Menopause Policy and free Menopause Clinician Appointments.
- Stakeholder Pension Scheme (salary sacrifice).
- Fantastic learning and development opportunities for all roles.
The Administration Manager will be homebased in North, North East or West London, or the borders of Essex or Hertfordshire and will be required to travel to face-to-face meetings at least once a month and on other occasions for in person team meetings, training and team wellbeing events.
A Standard DBS clearance is required for this role and will be processed by TACT on your behalf.
Closing Date: Midnight on Monday 7th October 2024
Interview Date: Tuesday 15th October 2024 (via Microsoft Teams)
Safeguarding is everyone’s business and TACT believes that only the people with the right skills and values should work in social work. As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children. We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people. All our staff are expected to work in line with TACT’s safeguarding policies.
We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive, you are therefore advised to apply at your earliest convenience.
TACT does not accept unsolicited CVs from external recruitment agencies, nor the fees associated with them.
Maudsley Charity funds and promotes ideas, collaborations and teams that give people most affected by mental ill-health the best chance to recover and fulfil their potential. We work with NHS, academia and community organisations.
An exciting support role has become available in Maudsley Charity’s Grant Programmes team.
Are you looking for a new challenge, a place you’ll be valued, and a team you can make an impact on to achieve common goals? Can you communicate effectively and work with a senior team and senior external stakeholders?
We’re looking for a Team Support Officer and PA to provide PA support to our Director of Programmes and provide administrative support to the Programmes team’s delivery of work. The ideal candidate will share our values, have excellent attention to detail, a strong sense of initiative and an approachable manner.
Maudsley Charity – Team Support Officer and PA
Location: Denmark Hill, London (and home working)
Salary: £33,000 per annum, plus excellent benefits
Contract: Permanent
Our small, ambitious team works in a collaborative and supportive way. A big focus of the role is prioritisation and planning, so you’ll support the Director of Programmes, Head of Impact & Effectiveness and wider team to prioritise, forward plan, manage diaries and prepare for meetings. This is a great role for someone wanting to develop their administrative experience and exposure to board and executive level working. You will have responsibility for supporting a Trustee level grant making committee. You’ll get exposure to the strategic overview of the Charity and insight into managing teams, grant-making and charity operations. You’ll quickly see the impact you can make within the team to improve our effectiveness and ways of working; and what we’re working to achieve as a charity.
Maudsley Charity works primarily with South London and Maudsley NHS Foundation Trust and the Institute of Psychiatry, Psychology and Neuroscience, King’s College London, as well as a range of voluntary and community organisations to fund ideas, big and small, that drive service improvement and support people who experience mental illness.
The Charity operates primarily within the four boroughs served by South London and Maudsley NHS Foundation Trust (Croydon, Lambeth, Lewisham and Southwark), but the work we fund has the potential for wider impact at both national and international levels, through the sharing of the outcomes with the wider mental health community. The Charity is committed to ongoing development and learning about how to make an impact. Find out more about our change model that underpins our way of working.
We are based in our vibrant offices in the Ortus Centre, Denmark Hill; a great place to work and hold events. We offer a friendly working culture, with the following benefits for our staff (just to name a few):
- Hybrid working, 2-3 days spent with the team at Ortus/onsite each week and 2-3 days at home/offsite.
- 25 days annual leave, with a further one day after 3 years’ service and a further one day after 5 years’ service. Plus, additional non-working office closure days over the Christmas period.
- Pension scheme with up to 6% employer contribution, subject to a minimum 3% employee contribution.
Maudsley Charity is an equal opportunities employer and makes no discrimination on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex. We are committed to offering interviews to candidates who meet the role requirements and have lived experience of mental illness.
Speak to Harris Hill about joining our ‘Ask Us Anything’ webinar to really “ask us anything” about the role and understand our values.
How to apply
Maudsley Charity removes bias from the recruitment process to ensure fairness. This is done by initially asking interested applicants to answer four competency-based questions – these will be anonymously scored by the panel. You’ll still need a CV to have productive conversations with the Harris Hill Consultant, but CVs will only be reviewed by the Charity if you are invited to interview.
Ask Us Anything webinar: Friday 27th September 12-1pm
Closing date for applications: Friday 4th October 5pm
Recruitment exercise (carried out online): Thursday 17th or Friday 18th October (c.40 minutes)
Interview (face-to-face in Ortus): Friday 25th October (c.45 minutes)
If you would like to receive further information and discuss this role, please contact Emma Stone at Harris Hill via the apply button.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Job title: Fundraising and Legacy Administrator
Reports to: Individual Giving Manager
Salary: £15,900 per annum (£26,500 FTE)
Contract: 3 days (21 hours) per week, fixed term until end of December 2024
Location: Westminster, London
Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.
We are looking to recruit a Fundraising and Legacy Administrator to provide administrative support within the Individual Giving and Gifts in Wills team and ensure all daily tasks and objectives are met in collaboration with the Fundraising Administrator.
This is an exciting role in our Fundraising team that will be responsible for the day-to-day management and coordination of the legacy administration, and for providing monthly legacy income forecasting reports. You will also support the Individual Giving & Gifts in Wills Manager in the implementation of the legacy marketing strategy, lead in the management of the charity database and lead in the processing of recording and thanking supporters for their donations. In addition to this, you will work closely with the finance team to ensure that all fundraising income is coded correctly and that regular Gift Aid payment runs are executed.
Please refer to the job description for further information.
In your cv and cover letter, please answer the below questions and outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.
1. Please tell us about your previous experience working in the charity sector (max. 100 words).
2. Please tell about your experience using a CRM database (max. 100 words).
3. Please tell us about your proven track record and passion for delivering outstanding customer service (max. 200 words).
We are committed to safeguarding and promoting the welfare of children. We require successful job applicants, staff and volunteers to complete a criminal records self-declaration and undertake a DBS check.
Applicants must have the right to work in the UK. We are unable to sponsor visas.
The client requests no contact from agencies or media sales.
We are looking for a Programme Assistant to support the delivery of the Development programmes team which delivers over 200 training and development activities annually for NHS boards and foundation trust governors.
The Development Programmes Assistant is a newly created role in the team and will work closely with the whole of the Development programmes team in providing effective programme administrative support.
This is an exciting opportunity for someone who is looking to build their programme and event experience in a busy, high-performing team working across two of NHS Providers’ successful programmes – GovernWell and the Board development programme.
The postholder will be an enthusiastic and hardworking individual, who is eager to learn and be a member of a high-performing team.
We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief. We particularly encourage applications from those from underrepresented communities.
To apply, please send a CV and cover letter setting out why you are interested in the role and how you meet the person specification to HR Team.
NHS Providers is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported and welcomes applications regardless of sex, gender identity, race, age, sexuality, beliefs, or disability. To be successful in this role you will need to be personally committed to being anti-racist and support our broader diversity work across all protected characteristics.
Please note: You must be eligible to work in the UK to apply for this vacancy. NHS Providers is not able to offer visa sponsorship
The client requests no contact from agencies or media sales.
We are seeking a Temporary Executive Assistant and Business Administrator to join a prestigious professional medical organisation in London. This full-time role offers a unique opportunity to work at the heart of the organisation, supporting its senior leadership team, particularly the President.
Position Details:
- Location: London (Hybrid)
- Working Hours: Full-time (35 hours per week, Monday to Friday)
- Contract Type: Temporary
- Hourly Rate: £20.16
Main Responsibilities:
- Provide high-level executive administrative support to the President and, when required, other senior leaders.
- Serve as the main point of contact between the President and both internal and external stakeholders.
- Manage the President’s inbox, handle complex diary events, and ensure effective meeting preparations.
- Support internal and external meetings, governance processes, and College business administration tasks.
- Draft and respond to communications, ensuring smooth flow of information.
What We’re Looking For:
- Proven experience in senior-level administrative and secretariat roles.
- Ability to manage complex diaries, coordinate meetings, and communicate professionally across all levels.
- Familiarity with governance processes, such as committee administration and preparation of formal minutes.
- Strong IT skills, including Microsoft Office365, MS Teams, and Zoom.
- Experience in healthcare, NHS, or professional membership environments is desirable.
Key Skills:
- Excellent verbal and written communication.
- Strong organisational and multitasking abilities.
- Attention to detail and a proactive mindset.
- Flexibility and resilience under pressure.
If you thrive in a dynamic, professional environment and possess a keen eye for detail, we encourage you to apply.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Living Well Bromley is a foodbank and support charity based in Penge, South East London. Our services are free to use and include a foodbank, a clothes bank, hot meals, free café, community choir, counselling and advice and advocacy.
We are looking for an Advocacy Supervisor/Trainer to supervise our fantastic team of volunteer advisers who provide advice and advocacy on a variety of social welfare issues including welfare benefits, housing, debt and health and welfare. We hold the Advice Quality Mark. Our mission is to ensure that people have the food, guidance and the support of an uplifting community to live life to the fullest.
We are looking for someone who has at least 3 years recent experience of providing or supervising social welfare advice, including advocating complex cases, to join our team. The role is 3 days a week (22.5 hours), on agreed days and times.
Starting salary will be £36,000 to £39,000 pro rata (£21,600 to £23,400 actual) depending on experience.
For more information, please visit our website https://www.livingwell.life.
At Living Well Bromley we value diversity. We believe our differences make us stronger and more effective in meeting the charity’s objectives. Respect is one of our organisational values and is reflected in everything we do. We welcome applications from people from all backgrounds regardless of age, disability, gender, income, marriage or civil partnership status, race, religion or belief and sexual orientation. We will look to make any reasonable adjustments to ensure that applicants are not disadvantaged applying to Living Well Bromley.
The client requests no contact from agencies or media sales.
Position: Customer Services and Central Administration Officers
Type: Full time 35 hours per week
Contract: Permanent
Location(s): Office based in either London, Cardiff, Edinburgh or Belfast - with the flexibility to work remotely 1 day per week.
Salary: Starting from £25,791 per annum plus excellent benefits
Salary Band and Job Family: Band 1*, Charity
*you’ll start at our entry point salary of £25,791 per annum, increasing to £27,403 after 6 months service and satisfactory performance and to £29,015 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
The MS Society is a dynamic and customer-focused organization dedicated to delivering an exceptional service to our customers. We are looking for three motivated and friendly Customer Services and Central Administration Officers to join our team and provide outstanding customer support.
As a Customer Services and Central Administration Officer, you’ll be the first point of contact for our customers, providing them with a professional and efficient service. You’ll handle inquiries, resolve issues, and ensure that every customer has a positive experience with contacting the MS Society. You’ll also be responsible for processing a wide range of different income types and supporting with the reconciliation process.
Please note: We currently have 3 vacancies; 1 based in our London office, the other 2 based from our offices either in London, Cardiff, Edinburgh or Belfast. Please specify your preferred location in your covering letter.
Closing date for applications: 9:00 on Monday 30 September 2024
Anticipated interview date: Week commencing Monday 7 October 2024
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Admin Officer - Resilient Water Accelerator
Contract: Permanent, Full Time, 35 hours per week
Salary: £33,233 - £34,894 with excellent benefits
Location: London, UK
Hybrid working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.
About WaterAid:
Want to use your skills to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere? We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.
Join WaterAid as Admin Officer - Resilient Water Accelerator to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.
About the Team:
The Resilient Water Accelerator (RWA), hosted by WaterAid, is a global initiative that aims to:
- Address the climate impacts on water to strengthen resilience in vulnerable communities;
- Secure greater investment from public and private sources in water infrastructure and services;
- Ensure this work can be replicated and scaled to increase long term water security.
To achieve this we will work with policy makers, experts, investors and communities to identify critical climate risks to water and shape a business case for priority projects.
We will work to ensure these projects act as positive examples of a new approach to programme development in the water and climate sectors.
This role will play an essential part in delivering our international programme of work.
As the Admin Officer, you will be a critical part of the Global Secretariat- helping to link the different parts of the RWA together and co-ordinate with our partners around the world.
About the Role:
You will work with the Senior Management Team to ensure the team can deliver our work to the high standards we set for ourselves. As the RWA delivers its ambitious programme of work the post holder will ensure we are delivering high quality events, prompt and regular engagement with key stakeholders, and rapid and consistent processing of contracts, payments and reporting for donors and suppliers. This will require the ability to build an understand of the processes and objectives of WaterAid and the Resilient Water Accelerator so that we respond appropriately to work and opportunities as they arise, and are conducted in line with agreed policies and procedures.
You will be accountable for:
- Providing support and solutions as the RWA puts in place new structures and systems ahead of independence, working with SMT to explore the practical and regulatory steps towards building our own independent systems.
- Take the lead in engaging with WaterAid's finance processing systems
- Process payments
- Develop contracts and due diligence
- Prepare invoices and work with the team to develop budget forecasts
- Support events and publications
- Help the team engage designers and publicity services for event and publications
- Support planning and project management for events and publications
- Liaise with WaterAid's communications team to ensure visibility of RWA activities
- Support Hiring and Training
- Support the recruitment and onboarding process for new staff, organising recruitment campaigns, working with WaterAid's People Team, and liaising with candidates.
- Supporting staff activities, including logistics for travel and accommodation for training, aways days and in-person meetings
About You:
- Ability to act on your own initiative to ensure momentum of our work is maintained
- Good attention to detail
- Ability to produce high quality written work in English with a strong eye for detail
- Experience of organising events
- Experience in administration - contracts, payments and project management procedures
- Passionate about climate adaptation and water security, and driven to make a difference in the lives of vulnerable communities
- Strong team player and willingness to be flexible to respond to changing priorities.
Closing date: Applications will close at 23:59 on 29 September 2024. Availability for interview is required week commencing 7 October for online interview
How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format.
Pre-employment screening:
In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.
Our Benefits:
- 36 days' holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days annual leave
- We offer a generous pension plan with employer contribution of up to 10%
- Wide range of flexible and agile-working arrangement
- Season Ticket Loan
- Free annual eye tests
- Pay as You Give charitable giving scheme
- Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
- Sabbaticals
- Volunteer Day
Our Commitment
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.
About us Strides Katherine Price Hughes House (Strides KPH) is an Independent Approved Premises commissioned by the Ministry of Justice. Approved Premises (APs) contribute to the effective risk management of men released from prison by providing an enhanced level of supervision, monitoring and rehabilitation within the community.
The post requires experience of working with complex and vulnerable people and an understanding of residential setting within the Criminal Justice System.
Job Description
Strides is looking for a reliable and experienced Residential Assistant to join our team.
MAIN DUTIES AND RESPONSIBILITIES
- Assist in the supervision of residents in accordance with policy and practice under the direction and guidance of managers and relevant staff where necessary. Deal with routine issues raised by residents on a day-to-day basis.
- Staff and supervise the Approved Premises during designated shifts, referring serious incidents to designated on-call Manager and adhere to the procedure of completing incident reports as necessary.
- Ensure enforcement of Approved Premises rules and deal with any breaches in accordance with procedures. Respond appropriately to abusive or aggressive behaviour.
- Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes
- Liaise with Key Workers, Deputy Manager and Manager as appropriate to share issues concerning residents.
- Process information and maintain records including inputting information on the database system by recording any significant occurrences relating to residents during shift.
- Contribute to the work with substance misusers in accordance with relevant policies, practices and protocols e.g. dispensing/recording medication, drug/alcohol testing if requested by the management team
- Answering the telephone and door and deal with any callers to the Approved Premises including monitoring the work of contractors’ accordance with procedures.
- To monitor and record residents’ movements in and out of the building.
- Contribute to the maintenance of a healthy, safe and productive work environment, including familiarising and using appropriate health and safety equipment. Monitor and record Health and Safety checks and related issues.
- Create effective and maintain effective working relationships.
- To represent the Approved Premises and West London Mission in a professional and competent manner. To attend supervision and appraisal meetings as required.
- Participate in training and development activities.
- Report any maintenance or security issues in accordance with procedures.
- Conduct curfew checks, wellbeing checks, fire alarm tests, room searches, clearing of residents’ room as required and monitor CCTV equipment.
- Maintain an active presence in the AP at all times. Regularly engage with residents in a pro-social manner. Contribute towards the protection of residents, e.g. monitor in line with risk assessments.
- Support the arrangement and delivery of purposeful activities for residents within the premises and undertake effective induction of residents.
- Undertake First Aid if a resident is injured or self-harms.
- The Approved Premises managers may require such duties commensurate with the responsibilities of the post and grade as.
PERSON SPECIFICATION
We seek Residential Assistants who can demonstrate the following competencies to a high level. We will be looking for evidence of all the following key competencies during the selection process, if you are shortlisted.
Client focus
Demonstrates consideration and respect to all stakeholders and acts in accordance with Strides' diversity values.
Organisation and planning
The ideal candidate is self-motivated with a high level of time management and is able to meet conflicting deadlines whilst still producing a high level of quality.
Proactivity and initiative
Demonstrates an ability to challenge the current operating procedures with suggestions of their own.
Communication
In both oral and written format, the ideal candidate will demonstrate clarity and concise delivery using appropriate language.
Team Work
Self-aware, approachable and reliable. Is able to build lasting working relationships.
Administration and IT
Able to manage databases (or information) accurately in paper and electronic formats, and is compliant with data protection laws and confidentiality.
Reasoning and problem-solving
Ability to respond appropriately to challenges and implement new ideas to solve and overcome problems.
Work with external agencies
Liaises and works well with external agencies and contacts.
Please use your application to demonstrate your capacities in relation to each of the criteria listed in the sections below. Please address the criteria in your application in the order they appear.
Experience
Minimum 5 GCSEs at Grade C or above (including English and Maths), or equivalent qualification or relevant work experience with the ability to evidence high level numeracy and literacy skills needed to read, understand and interpret policies and the ability to write reports and correspondence for internal and external stakeholders.
Experience of working with a diverse range of people who have understanding of a range o social and persona difficulties, ideally those with experience of the Criminal Justice System.
Experience of working in a residential setting
Experience of working with people with challenging behavior
Knowledge
An understanding of the underlying issues which contribute to offending behaviour
Understanding of the risk management of service users
Understanding of good Health and Safety practice
Understanding of good anti-discriminatory practice
Skills & Abilities
Good oral, written, administration and IT communication skills
Ability to work as part of a team
Ability to relate to residents in both support and authority roles
Ability to prioritise workload and manage time effectively
Commitment to the values of Strides and an understanding of its ethos
Job Type: Full-time
Pay: £29,269.00 per annum
Benefits:
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Sick pay
Schedule:
- 12 hour shift
Ability to commute/relocate:
- Islington, N5 2EA: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Work Location: In person
The client requests no contact from agencies or media sales.