Supporter Experience & Journeys Executive

Supporter Experience & Journeys Executive

 
Are you a charity professional with an avid interest in supporter journeys? Great Ormond Street Hospital Charity is hiring for a Supporter Experience and Journeys Executive.

This is a new position in an area with ambitious aims to grow income, and a need for a holistic, audience-led supporter journey to better engage our supporters and increase lifetime value, supporter journeys will play a key part in growing voluntary income over the coming years. 

Salary 

The salary for this position is £33,148 per annum.

Role Overview 

This is a varied role where you’ll be involved with: 

• Assisting the Supporter Experience and Journeys Manager with implementation of supporter journeys across the fundraising directorate and charity. 
• Identifying new supporter journey opportunities and work with fundraisers to map out touchpoints. 
• Contributing to the creation of email content and the delivery of automated digital journeys and one-off communications 
• Creating copy for supporter journey communications, tailoring and personalising copy for different audiences 
• Analysing the performance of supporter journeys and make insight-led recommendations for optimisations to supporter experience 

About You 

We’re looking for someone with:

• Previous experience working in a charity environment, ideally within a supporter journeys or marketing role.
• A passion for supporter journeys.
• The ability to build productive relationships with internal stakeholders and/or supporters.
• Strong stakeholder management and engagement skills.
• Copywriting skills and ability to understand different audiences and tailor content appropriately.
• Knowledge of CRM systems and reporting tools.
• Strong analytical skills and attention to detail with the ability to make recommendations based on trends in data.
• Ability to prioritise workload and work to deadlines.  

About The team 

This role will work with the Supporter Experience & Journeys Manager and fundraising teams to implement new supporter journeys which deepen supporter engagement and support our ambition to significantly grow voluntary net income. The team sits alongside Data, Analytics and Digital, working closely with those areas to ensure we are utilising our data as effectively as possible to improve our supporters’ experience with us 
Please refer to the full job description below for more information.  

How to apply 

Please click on the apply button in the top right hand corner where you will be taken to a short application form to complete. You are encouraged to include a cover letter with your application and should refer to the ‘Gosh Charity Pack’ on the careers page of our website before you apply. 

Closing Date: 30th August 2024

What we can offer you  

• 30 days annual leave (plus bank holidays)  
• A flexible approach to working arrangements.  
• Access to our enhanced pension scheme  
• Life assurance 
• Access to various health and wellbeing schemes, including the employee assistance programme. 

About The Charity 

Every day brings new challenges at Great Ormond Street Hospital (GOSH). Every day, over 750 seriously ill children from across the UK arrive for life-changing treatments. Every day, young lives hang in the balance as patients, families and staff battle the most complex illnesses. And every day, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children – and change the world. This extraordinary hospital has always depended on charitable support to give seriously ill children the best chance to fulfil their potential. Without donations, Great Ormond Street Hospital Charity can’t help fund ground-breaking research, advanced equipment, child and family support services, and the rebuilding and refurbishment of wards and medical facilities. Our staff help to raise these vital funds for the hospital. A better future for seriously ill children starts with you. 

Along with being awarded the ‘Sunday Times Best Places to Work 2023’, we were delighted to be recently awarded the Charity Times Fundraising Team of the Year 2023.   

Our commitment to Equality, Diversity and Inclusion  

A more diverse workforce will enable us to deliver even more impact and we particularly encourage applications from communities which are under-represented in the charity. This includes people from ethnically diverse backgrounds, disabled people or those with long-term conditions, LGBTQ+ communities, and those from less advantaged socioeconomic backgrounds. Further information on our EDI strategy can be found on our website.

As a Level 2 Disability Confident Committed Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact us.
 
Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment. 

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