Membership & CRM Administrator Secondment

The successful candidate will be employed by Global Health Partnerships, but will be seconded to work on the Nursing Now Challenge, a programme of the Burdett Trust for Nursing. The Nursing Now Challenge was launched in 2021 with the aim of supporting health employers around the world to create leadership development opportunities for their student and early-career nurses and midwives. Over the last three years, this mandate has evolved, and the Nursing Now Challenge has welcomed individuals, as well as organisations, becoming an invaluable space for student and early-career nurses and midwives to convene, share experiences and learn from one another.

MAIN RESPONSABILITIES

The Membership & CRM Administrator will support and expand the growing network of individuals and organisations that are members of the Nursing Now Challenge network. This role is vital to optimise member experience and enhance the value and impact of the Nursing Now Challenge, which is dedicated to championing leadership development for student and early-career nurses and midwives. The main purpose of this role is to manage the Nursing Now Challenge membership database, using existing CRM tools and software, and ensure positive and proactive engagement with members of the Nursing Now Challenge network as well as its existing and prospective collaborators. The successful candidate will also be required to manage the day-to-day administrative tasks associated with the running of the Nursing Now Challenge. They will also be responsible for the project management of various workstreams.

• Oversee the registration process for new members, guiding them through the onboarding process and ensuring alignment with programme requirements.
• Track and report on member engagement metrics, leveraging data insights to drive retention, satisfaction, and continuous improvement.
• Prepare comprehensive, weekly reports that provide insights into membership growth and development.
• Ensure member information is up to date and stored in accordance with GDPR requirements. KEY RESPONSIBILITIES CURRENT RECRUITMENT
• Conduct regular needs assessments and check-ins with members to identify opportunities for enhanced engagement.
• Respond to member inquiries promptly, providing resources and guidance to support their full engagement with the Nursing Now Challenge network. In collaboration with the Director of External Relations, develop and execute a robust engagement strategy with evaluation of impact.
• Provide administrative support including: scheduling meetings with and for the Nursing Now Challenge team and relevant partners/ members, ensuring that accurate notes/ minutes are taken where appropriate and shared with the required stakeholders, manage timely and accurate follow-up reports and actions.
• Organisation of Nursing Now Challenge Board meetings and preparation of all associated paperwork, including meeting papers and minutes
• Maintain Nursing Now Challenge team project tracker
• Support the Programme Director and Director of External Relations with reporting to the Burdett Trust for Nursing Board of Trustees
• Participate in any staff development and training activities as deemed appropriate for personal and professional development.

WHAT WE OFFER

• Flexible working hours
• Enhanced Maternity and Paternity leave benefits
• Confidential Employee Assistance Programme
• 25 days annual leave plus three days off between Christmas and New Year
• Annual learning & development allowance
• 5% employer pension contribution when an employee contributes 3%.
• A friendly, supportive work environment. 

HOW TO APPLY

Candidates can apply by submitting a maximum two-page cover letter stating why they are interested in this position, what they would bring to the role and how they fit the person specification. This letter should be submitted with a CV by Friday, 10th January, with ‘CRM Admin’ in the subject line.

If you have any question or would like to discuss this role reach out to the contact in the Job Pack attached. This post is UK based. Non-EC nationals will require current and valid permission to work in the UK

For further info please read the attached job description.