Helpline Team Leader

Are you passionate about helping people affected by gambling?

Are you an experienced team leader with good coaching/mentoring skills?

This is an excellent opportunity to consider your next career move as a Helpline Team Leader at GamCare.

About GamCare

Founded in 1997, GamCare is one of the leading providers of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.

The role

You will oversee the efficient and effective delivery of our helpline services across various teams, where you will manage and support staff with handling complex cases, whilst maintaining high standards of safeguarding and service delivery.

Your primary responsibility will be to lead day-to-day operations and ensure our services provide accurate information, appropriate advice, and comprehensive support to individuals affected by gambling.

Team Leaders work collaboratively across the Remote Support Services function, and assist managers in recruitment, team building and new initiatives to support GamCare’s ambitious strategy and increase in remote service availability.

Unlike a standard team leader role, this position requires you to work on a short-term rota, which will regularly change to adapt to the dynamic needs of the service, including covering different shifts and responding to urgent demands.

This flexibility is crucial to ensure we provide continuous coverage and support to those affected by gambling harm.

About You

A proactive attitude, strong communication skills, and the ability to adapt to changing service demands is essential.

Experience in safeguarding practices and managing different communication channels is equally important.

You will also need excellent communication skills and the ability to provide constructive feedback.

Experience of working with vulnerable people is also essential.

Benefits You Can Enjoy

• 33 days basic annual leave entitlement per annum including bank holidays which increases with service
• A generous pension scheme - we contribute 6% and you contribute 2%.
• Discretionary company sick pay from day one of service.
• Employee assistance programme – 24-hour support

For further details and to apply please click the apply button.

Closing date for applications: Friday 22nd November 2024.

Interviews will take place online via Teams: w/c Monday 2nd December 2024.

GamCare is committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.