Helpline Advisor (Full-time)

The Helpline

We operate the National Helpline for LGBT Victims and Survivors of Abuse and Violence, as well as the Conversion Therapy Support Helpline. Our services provide emotional support, guidance, and help to individuals aged 18 who are currently experiencing or have previously endured violence and abuse. We offer support through telephone, email, and webchat. Additionally, our helplines extend support to friends, family members, and professionals who are concerned about someone affected by violence and abuse, equipping them with the tools and resources to assist LGBT individuals in their lives.

About you

We are seeking a candidate with experience in providing trauma-informed support to victims and survivors. The ideal candidate will possess strong resilience, a commitment to self-care, and a deep understanding of the unique needs of LGBT victims and survivors. You will be able to demonstrate empathy, professionalism, and a proactive approach in offering emotional and practical support, while ensuring a safe and empowering environment for those in need.

There is a genuine occupational requirement under the Sexual Orientation Regulations 2003 for this post. It is considered essential that post holders have experience of LGBT needs, and impact of discrimination as the Helpline is run for LGBT victim/survivors of violence and abuse.

Your Role

As a member of our helpline team, you will provide emotional support and practical guidance to individuals in need, responding to calls, emails, and web chats. You will support individuals who have experienced various forms of violence and abuse, including domestic violence, hate crimes, sexual violence, and so-called conversion therapies. Your role will involve offering a compassionate, non-judgmental, and empathetic ear to those reaching out for help, while carefully assessing each situation to determine the appropriate level of support. You will conduct risk assessments, provide safeguarding assistance, assist with safety planning, signposting, and, when necessary, support with referring individuals on to the right services, always ensuring the highest standards of care and support.

For more information on this role please download the attached job description.

Location: Hybrid or remote options available (the Galop office is based in central London)
Hours: 35 (1FT - 5 days a week across a rolling rota, including evenings)
Contract: Fixed term to the end of March 2026 with the possibility of extension dependent on funding
Reports to: Head of Helplines
Salary: £24,180.51 pro rata - not including London Weighting (£28,309.92 pro rata including London Weighting)

Closing Date:

Applications should be submitted by 12 noon on the 11th of April 2025
Interviews will be held from week beginning 21st and 28th of April 2025. All interviews will involve a short initial skills-based task and will be held online – interviews can be held in person at our central London based office upon request.

Please note* depending on the outcome of the initial interviews, there may be the possibility of a second interview.

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