Full-Time Jobs
Coin Street Nursery has a fantastic opportunity for a Deputy Operations Manager, to join our friendly and committed team, where you’ll will be part of the first-class nursery management and ideally be familiar with working in a similar setting, though this is not essential.
You will be working in a busy nursery office and will provide proactive management of our occupancy across our childcare provision, monitor income and expenditure to ensure we deliver against our agreed budgets. You will be the first point of contact for families interested in our provision and work with colleagues to ensure onboarding of new families is seamless.
The Nursery team works in collaboration with the Family & Children’s Centre, this role is crucial in providing organisational support and line managing two Data Outreach Officers.
We are looking for a deputy manager who can demonstrate the following:
• Proven administration and customer service experience
• Financially literate, with an ability to understand, monitor and meet budgets
• And ideally experience in managing and allocating resources (for example staffing rotas, budget allocations, stock control.
What We Do
We provide the opportunities and spaces for people to lead their own change.
Our activities are wide and far reaching. From giving families and children the best start in life through our childcare and family support, to creating and maintaining high quality live, work and play spaces on land which we own.
We promote enterprise, creativity and lifelong learning whether that’s through providing employment, volunteering opportunities, nurturing enterprise or delivering programmes and activities. We provide housing that supports our community; we champion co-operative housing and influence local and national housing policy.
From sports and dance to healthy eating and gardening, we offer a range of facilities and activities accessible to everyone to support health and wellbeing in our community.
Extras
In return, we can offer you:
• 35 days’ annual leave (including bank holidays) pro rata for part time staff (increases with length of service)
• 8% contributory pension scheme (5% employer contribution, 3% employee contribution)
• Health and wellbeing support, including online mental health therapy sessions
• Free gym membership at Colombo, annual flu jabs
• Commitment to training and development
Contract
Full time, 35 hours per week, permanent
Shift rota basis working either 7:45am- 3:45pm, 8:30am-4:30pm, 9am – 5pm and 10am-6pm
Salary
£38,300 per annum
Closing Date
Please send your application by midnight on 16 February 2025.
Successful candidates will be required to undertake an Enhanced DBS check.
As an organisation, we are passionate about creating an inspirational neighbourhood - powered by social enterprise.
The client requests no contact from agencies or media sales.
Fundraising & Patrons Manager (West Wales Region)
Your chance to join Wales’ leading cancer charity to manage raising funds across an already established West Wales region with loads of scope to generate more income. A key and exciting part of this role will see you as the lead when it comes to our partnership and development work with celebrities and patrons who support our work or seek the opportunity to.
You’ll be joining an experienced fundraising team who generate over £2.8million of annual income. Your fundraising impact is seen in people affected by cancer through the services we run, the difference to lives we make and the campaigns that make meaningful change.
You’ll be managing and building relationships all across West Wales with our supporters, Friends of Tenovus groups and establishing new fundraising connections and work with teams of volunteers. You can expect to manage events such as out annual Lovelight concerts, Singathons and Breast Cancer Awareness Month to name just a few.
Salary: £31,000
Working Hours: 35 hours per week with flexible working
Due to the nature of our fundraising work you’ll need to be flexible at times to work evenings and weekends. Around this we work core 11am-3pm hours to flexibly suit work around your lifestyle and personal commitments and operate our work flexibly between 7am – 9pm so you can do things like the school runs or fit in wellness activities and hobbies with your working life.
Job Location: Remote/Home & Head Office based with regular travel across your West Wales region
Apply by: 11th February
Interview: 18th February at the Tenovus Cancer Care Head Office
If you’re keen to join our Fundraising team please apply with your CV & a Covering Letter to demonstrate how your skills or experience match the job role essentials and your motivation behind your application. You can find the full Job Description & Person Specification below or at our Work For Us page to find out the skills or experience level we’re looking for.
Whilst it would be great if you’ve done Third Sector Fundraising it isn’t a must have to be considered. You may have done similar roles in areas such as: Fundraising Coordinator / Administrator, Supporter Engagement work, Income Generation, Sales, Marketing, Estate Agency, Recruitment, Event Management
We’re looking for skills, knowledge or experience to show us you’ve:
- A background in securing and looking after business opportunities and a track record in delivering profit or against growth targets whilst building a pipeline
- The ability to work in a way with others that’s inclusive, collaborative and visionary where you proactively work to solutions and adapt your style
- Dealt with high profile clients and even better if it’s when it comes to media related work
- The confidence and ability to deliver talks or presentations in front of a group and can take a lead in managing a project so everyone understands key information and the way things are organised
In return you’ll be part of a people orientated culture, support a worthwhile cause and have Staff Benefits such as:
- A generous 35 days annual leave including public holidays that increases with length of service (pro rata’d for part time staff)
- Your birthday off work once you’ve been here for 12 months.
- Opportunity to buy up to 10 days of additional annual leave per year
- Occupational sick pay after completion of probationary period
- Contributory pension scheme
- A tailored induction and support programme to help you succeed and excel
- An Employee Assistance Programme (EAP) offering access to 24/7 confidential advice and support
- The opportunity to participate in staff volunteer activities to support the wider organisation
- The opportunity to learn from, grow with, support and develop people who volunteer with US
About us
More people than ever are living with cancer in Wales, with around 20,000 people diagnosed every year.
We give help, hope, and a voice to everyone affected by cancer. We understand how cancer can impact every aspect of life and how it affects families and friends too. Our wide range of services offer information, advice, and specialist support to people living with cancer, and their loved ones.
Together with our inspiring community of staff, volunteers, and supporters, we’re determined to be here for everyone affected today, tomorrow, and beyond.
Recruitment Process
Please send your CV and covering letter to our HR team demonstrating how your skills or experience match the job role essentials and your motivation behind your application. The closing date for your application to be submitted is the 11th February 2025.
You can also visit our Work For Us pages that give you more information about what it’s like working with US.
Please submit your application as soon as possible as we reserve the right change the closing date.
At Tenovus Cancer Care we’re committed to making our workplace diverse and inclusive where everyone feels they belong and can be their authentic selves at work. We’re proud to be an equal opportunities employer who does not discriminate based on the Equality Act 2010’s Protected Characteristics. All qualified applicants will receive equal consideration for employment and we will adjust our recruitment processes where we can to support people who wish to join us.
If we can support you with your application at all please contact our HR team.
If you are looking for your next career opportunity, we'd love to hear from you.
We require a CV and Covering Letter to demonstrate how your skills or experience match the job role essentials and your motivation behind your application
The client requests no contact from agencies or media sales.
The Data Selections Manager will lead the data selections function in the Data and Analytics team. You will be responsible for ensuring all data selections are delivered to a high standard for communications to ARUK supporters. This includes ensuring data selections are scheduled, developed, tested and checked, and delivered in accordance with the agreed brief and deadlines. The critical element to this role is developing a campaign planning process that embeds a test and learn culture and drives innovation and improvement in our communications.
This is an exciting time to join ARUK as we have launched Salesforce and use the Snowflake Data Cloud to develop our selections in. We have bold plans for growth at ARUK and this presents an excellent opportunity to revolutionise how ARUK conducts data selections as we seek to increase the sophistication of our marketing activity and deliver an excellent supporter experience.
Main duties and responsibilities of the role:
· Lead the Data Selections Team to deliver team and personal goals whilst ensuring appropriate development plans and opportunities are in place
· Responsible for ensuring all data selections are produced in an accurate, consistent and timely fashion, in accordance with agreed data selection briefs and deadlines
· Manage the scheduling of delivering data selections to ensure there is clarity on what data selections are upcoming, to manage any potential clashes and to plan and prioritise the workload
· Develop an excellent process and structure for delivering data selections that guarantees their consistency and accuracy
· Work with stakeholders to ensure data selection briefs are completed correctly, definitions are clarified, and the final selection meets the criteria outlined in the brief
· Work with the Business Intelligence Manager to identify insight-driven recommendations for campaign planning, and to ensure testing within data selections is valid and robust
· Attend end of campaign meetings, and lead on the presentation of results and test outcomes and feedback on process improvements
· Work with the Business Intelligence Manager to drive forward innovations in data selections, such as using propensity models to identify the right supporters to communicate with
· Continually seek to improve the data selection process with the aim of automating and streamlining to improve the accuracy of selections
· Lead on the implementation of a campaign planning process focussed on driving improvement in selection results through data-informed decision-making
· Play a leading role in the planning of the calendar to manage communication activities
· Provide advice and guidance to teams on the implications of Data Protection Legislation for data selections and ensure all data selections comply with this legislation
· Work with the Business Intelligence and Data Management functions of the team to ensure the necessary data is being captured to enable campaign analysis to be conducted
· Work with 3rd parties to ensure the timely and secure transfer of data selection files
· Provide training and assistance to stakeholders in following the data selection process
What we are looking for:
· Experience of leading and developing a team of technical experts, ensuring clear roles and responsibilities and driving high performance
· Extensive experience of using large relational databases and analysis packages and working with large and complex datasets
· An excellent working knowledge of SQL
· Experience of building complex queries and producing data selections from a database package or through SQL querying
· Excellent knowledge of data protection legislation and its application in marketing
· Track record of delivering high quality work
· Enthusiastic and positive approach to stakeholder management, understanding the importance of regular and clear communications
· Advanced Excel skills
· Proven ability to work to a high standard and with an eye for detail
· Ability to work on own initiative and manage multiple tasks simultaneously
· Excellent problem-solving skills
· Collaborative approach to delivering projects
· Excellent ability to plan and organise own workload and the wider team’s
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £46,000 per annum, plus benefits
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 9th February 2025, with interviews likely to be held week commencing the 17th February 2025. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.
We were also listed in the prestigious Best Companies lists:
· 18th in the 100 Best Large Companies to Work For in the UK.
· 10th in the 50 Best Companies to Work For in the East of England.
· 2nd in the 30 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
We are looking for an experienced communications professional, with an understanding of the charity sector, to join us and make a significant impact on our work with young people in central Doncaster.
We are currently finalising our next Forward Plan, with an ambition to create an inclusive, vibrant community, committed to everyone having a fair chance to discover who they are and what they can become. We currently work with children and young people aged 5 to 30, undertaking some great projects which deserve better recognition locally and beyond. We are part of the YMCA federation, making use of a joint brand and key messaging that we share with colleagues across England and Wales.
This is a new role, recognising that we need to do more to promote the products and services that we offer as well as the impact that we have. We want to build awareness of the YMCA and to engage more people in supporting our work, enabling us to offer more opportunities for young people in the city.
This is a fabulous opportunity to make your mark on young lives in Doncaster.
Main Responsibilities
- To create compelling long form content including website articles, information for print material, case studies, media releases and similar.
- To lead on the organisation of three supporter focused events each year (initially a sponsored sleep out, a Christmas event and a showcase/impact report launch).
- To oversee adherance to key messaging, branding and voice across all external communications.
- To keep the WordPress website up to date, and to co-ordinate technical and design updates.
- To oversee the distribution of regular media releases and co-ordinate enquiries, interviews and similar.
- To use email joiner sequences, bulletins and round-ups to move people from a single connection towards being a warm and committed part of YMCA Doncaster.
- To work to a planned calendar of events, publicity and launches across all products and services.
- To create responsive publicity as necessary.
- To attend networking and similar events where appropriate to current communications priorities.
- To ensure that all staff and volunteers joining YMCA Doncaster have an onboarding session to encourage their contribution to positive communications.
- To supervise / oversee volunteers and other staff engaged in communications tasks, and to provide templates and instructions as appropriate.
- To co-ordinate the work of external providers where necessary for design and print, advertising, the website and similar.
We are looking for
- Recent evidence of success in a communications-focused role.
- An understanding of the charity sector and the key issues for communication with stakeholders, supporters and the broader public.
- Experience of measuring continuous improvement and return on investment.
- Exceptionally strong written communication skills, a strong command of grammar and meticulous attention to detail.
- Able to build relationships and articulate YMCA Doncaster’s work effectively to a range of audiences.
- Able to co-ordinate the work of others including staff, volunteers and external providers.
- Proficient in the use of WordPress, ideally with the ability to address basic functionality issues.
- Experience of graphic design work (we work on Canva).
- Self-motivated and self-supporting, with the ability to work methodically and efficiently, programming work to allow for unexpected or short-notice opportunities / needs.
The client requests no contact from agencies or media sales.
The Social Interest Group (SIG) is partnering exclusively with Robertson Bell to recruit a Purchase Ledger Officer on a permanent, full-time basis. SIG is a leading UK charity providing bespoke person-centred health and social care services. Our mission is to empower people by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
Reporting into the Senior Finance Officer, this role is jointly responsible for the delivery of a consistent and high-quality purchase ledger function across the Group. The purchase ledger team is integral to ensuring that the Group commitments are accurate and complete each month; and payments are made on a consistent basis in keeping with suppliers’ credit terms and internal policy on expenses.
The key responsibilities of this Purchase Ledger Officer include:
- Managing and actioning suppliers and staff enquiries from generic suppliers’ mailboxes and by phone in a timely manner. Providing updates and responses to enquiries according to Finance team SLAs.
- Ensuring all transactions are processed in a timely manner, including downloading invoices as appropriate from supplier portal. Ensuring transactions are assigned in line with delegated authority levels, correct cost centres and nominal expenditure codes, supported by appropriate evidence, and any other considerations as necessary.
- Keeping a well-managed record of all invoices, expenses, and other payments alongside relevant documents, ensure details, and status updates are recorded and continuously updated in a timely manner, with outstanding actions highlighted and communicated.
- Continuously monitoring and having oversight on supplier statements, regular payments, and other outgoing expenses.
- Following up any unauthorised invoices, using appropriate encouragement to prompt completion.
The organisation:
SIG comprises subsidiary charities that collectively believe everyone has the right to live a positive and healthy life. We are experts in working with adults with complex needs, enabling and empowering them to take charge of themselves, giving them the skills and resilience to live healthy and fulfilled lives. Services are provided through contracts with Local Authorities and ICB’s.
We are ambitious, creative, and persistent in our work, ensuring high impact and outcomes are achieved in all we do. We passionately believe everyone deserves a second chance. We provide a wide range of high-quality residential, community, and prison-based services for people who have or are affected by mental health, substance and alcohol abuse, homelessness, trauma, personality disorder and criminal justice.
The successful candidate will:
- Have proven experience in a similar role with similar responsibilities in a multi-company environment.
- Be a driven and hard-working individual who is able to work in a team environment.
- Ideally, hold a level 3 AAT qualification or equivalent.
- Have previous using cloud based or ERP Finance systems and proficiency in Excel.
- Ideally, have a background working in the not-for-profit sector, and understand VAT rules relating to charities.
This opportunity will be based at SIG’s London office based in Islington and offers a flexible hybrid working arrangement along with fantastic employee benefits.
Applications will be under constant review before the closing date on Sunday 2nd February, so please submit your application to our exclusive agent Robertson Bell. Apply now to be considered!
Are you ready to embrace a role that’s as diverse as it is rewarding? At YMCA Doncaster, we’re looking for someone who thrives on adaptability, stepping in wherever needed to keep our operations running smoothly. As a vital member of our team, you’ll be at the forefront of our work, ensuring that our community receives the support and services they depend on.
Flexibility is key, and you will be ready to take on frontline duties across our various services and settings, as well as acting as Duty Manager and tackling issues as they arise.
We are looking for someone with an engaging manner when interacting with a broad range of stakeholders, and a particular commitment to the wellbeing of young people. You will already have experience of being responsible for people, resources or buildings although that may be from a range of situations at work or elsewhere. You will have great technology skills and be able to manage a complex workload with varied responsibilities.
We’re open to candidates from all sectors with transferable skills, a genuine interest in contributing to the work of the YMCA and a positive attitude that sets the tone for others.
Main Responsibilities
- To cover frontline duties, including accommodation, community and activities settings as needed, attending reliably and on time in order to ensure continuous cover.
- To act as a Duty Manager, including dealing with any staffing or other issues arising during periods of duty in accordance with set procedures.
- To provide an out-of-hours On Call service on a rota basis with two or three others, responding effectively to concerns. This will include finding cover in the case of sickness or other absence, or covering a shift at very short notice when no other cover is available.
- To take on appropriate administrative, leadership, reviewing or project duties including during periods of illness, leave and vacancies.
- To be accountable for delegated responsibilities appropriate to your experience, which are likely to include working with children and young people in individual or group settings, fundraising and communications work.
- To keep financial and other records as required.
- To contribute to the selection and induction of new staff and volunteers.
- To oversee minor and / or occasional staffing issues as required, and to take responsibility for particular staff and volunteers over longer periods.
- To contribute positively to relationships with other organisations.
- To take an active approach to the role and to be able to work on own initiative within set procedures.
- To develop and maintain appropriately professional relationships with members, users and with other staff, and to maintain confidentiality at all times.
- Other reasonable duties as required from time to time by the Line Manager.
Person Specification
- Able to attend shifts reliably and on time in order to ensure continuous cover.
- Able to demonstrate resilience and adaptability across roles, responsibilities and work patterns needing cover in immediate or long term situations, showing a positive ‘can do’ attitude and setting the tone for other staff during times of particular pressure.
- A personable, engaging manner across a range of situations with children, young people, businesses and the broader community at various levels.
- A commitment to the wellbeing and development of young people, including those with a range of personal and social vulnerabilities.
- Experience of taking responsibility for people, resources or buildings.
- Able to demonstrate sufficient presence, confidence and professionalism for undertaking a management role.
- Able to cover On Call duty, to remain within receiving range of the mobile phone at all times, and to be on site within two hours in the event of an emergency situation.
- Computer literate, able to use Microsoft Word and Excel to a high standard, and able to use technology in devising and using procedures, gathering information and using a range of online software.
- Excellence in written communication and a strong command of grammar.
- Comfortable working with financial transactions and calculations, and with keeping financial records.
- Able to manage a complex and varied workload effectively and accurately and an ability to prioritise appropriately without supervision.
- Able to carry out monitoring patrols across indoor and outdoor areas including four floors and two stairways, and to deal with any issues arising.
- Able to react appropriately in challenging situations, using set procedures to support decision-making.
- A clear understanding of the importance of confidentiality and appropriate relationships.
- Able to uphold the vision and values of YMCA Doncaster.
The client requests no contact from agencies or media sales.
Global Partners Digital is recruiting for an Operations Officer to provide integral support for the day to day running of our organisation. This role will work across all teams at GPD and responsibilities will range widely from logistics, project support, operations, finance and HR. We are a small team, giving you opportunities to get involved in many areas of the business and make processes your own as well as suggesting new, more efficient ways of working.
We are looking for someone who is motivated by solving problems, thrives working collaboratively within a remote team, has experience working on repetitive tasks with a keen eye for detail, a willingness to take ownership and responsibility for tasks and see each through to completion.
About Global Partners Digital
GPD is a social purpose company working at the intersection of human rights and digital technologies. We work to ensure that human rights underpin how we develop, use and govern digital technologies. Through advocacy, partnerships, capacity building, networks, and research, we have a successful track record in shaping rights-respecting laws and policies globally. We have also helped build a more diverse digital policy ecosystem by actively partnering with civil society partners in the global majority and promoting their perspectives in global policy processes.
Requirements
A summary of the main roles and responsibilities are:
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Provide streamlined general admin and logistics support to the GPD team and its projects (in particular, the Freedom Online Coalition Support Unit);
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Travel support for the GPD team and external partners including transport and accommodation bookings, travel surveys, risk assessments, logistics notes;
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Event logistics support, both online and occasionally in-person, including organising calls, invitations, venue and catering, translation, agendas, minutes;
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Supporting external communications, including inbox management, contacts and mailing lists, social media posts, website management, drafting comms outputs;
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Helping maintain company and project systems and processes, including the employee handbook, company policies and databases and data;
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Support with financial administration including inputting and updating data on Xero in time for twice monthly payruns, and regular financial reconciliations;
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Maintaining internal records of IT assets, ordering new equipment and organising couriers / deliveries for a remote team;
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Administration of company benefits, ensuring new joiners and leaver details are updated and expenditure for the wellbeing and professional development fund is kept up to date;
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Represent GPD in relevant external settings in a supportive capacity, this may include travel on occasion;
Person Specification
Education / Qualifications
- An undergraduate degree or equivalent qualification in a relevant field
Experience and Knowledge
- A minimum of one year of experience working in a professional environment in a comparable role
- Experience of maintaining operational systems and processing data
- Experience of working with a range of stakeholders including funders, partners, suppliers, and internal facing stakeholders including senior leadership and employees
Skills and Abilities
- Ability to work independently, efficiently prioritising tasks, managing deadlines, and maintaining high organisational standards with meticulous attention to detail.
- Proven ability to build and maintain strong relationships with colleagues, key stakeholders, using interpersonal and collaborative skills
- Ability to handle confidential information appropriately
- Proficient in the use of business tools, such as Google Workspace, Microsoft 365, Slack, with experience using spreadsheets
- Demonstrated expertise in communication, analytical and numerical skills.
- Evidenced proficiency in both written and spoken English
- Flexibility to travel internationally
For more information and details about how to apply, please click on the link below.
The client requests no contact from agencies or media sales.
Financial Controller (Housing)
Southend on Sea, Essex (Hybrid Working)
£70,000 per annum
Permanent, Full Time
35 Hours per week
We have a new and exciting opportunity for an experienced, hands-on Finance professional to join our well-established Finance team as a Financial Controller. In this key role you will effectively lead the day-to-day operations of the Finance function.
Reporting to the Assistant Director of Finance, you will be responsible for leading our Financial Reporting, Processing and Compliance and Rent Setting teams, and will support them in the delivery of the department’s goals and objectives.
Estuary Housing Association are more than a Housing Association. We’re a team of dedicated individuals, driven by a clear social purpose of providing housing our customers are proud to call home, and changing lives for the better every day. We own and manage over 4,700 properties across Essex, the three outer East London Boroughs and the Suffolk Coastal District.
With the support of this team, the main duties for the role are:
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Leading the day-to-day operations of the Finance function
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Drafting Audit and Risk Committee and Board of Management Reports
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Preparing Regulatory and Statutory Returns
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Leading and delivering the annual Financial Statements, Audit and Budget Setting processes
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Leading on the delivery of the monthly Management Accounts and Forecast process
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Managing the Annual Rent Increase Process and providing Assurance on all increases
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Managing and improving existing processes
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Assisting with the annual Insurance renewal process
We are looking for someone who:
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Is a Qualified Accountant with solid, post qualified experience (ACA, ACCA or CIMA)
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Has a substantial and successful track record in a Financial Controller (or similar) role
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Is competent in Excel and Word
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Has experience in producing financial statements
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Has the ability to provide financial insight and analysis to enable decision making
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Has strong technical abilities for report writing financial control and processes
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Has a personable and approachable leadership style
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Ideally you will have experience working within the Housing, Charity or similar sector.
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Demonstrable experience of line managing a team.
So, do you think this is for you? Are you ready for the challenge? Well, if you are, we would love you to apply!
Closing date: 5th February 2025
1st Stage Interview: TEAMS to be confirmed
2nd Stage Interview: Onsite to be confirmed
Senior Young People Support Worker
We have a role available for a Senior Young People Support Worker to join Depaul UK in a brand new supported accommodation service in Warrington and ensure the effective and safe delivery of the service on a day to day basis.
Position: Senior Young People Support Worker
Location: Warrington
Contract: Full time, permanent
Hours: 37.5 hours a week
Salary: £27,703 pa + pension and other benefits
Closing Date: Friday 7th February 2025
Start date: Please note that the charity is currently awaiting funding confirmation for the new Service
About the Role
As Senior Young People Support Worker you will be responsible for the safety and wellbeing of all clients aged 18-25 years, volunteers, visitors and staff in the service. You will lead on ensuring that the housing management across both sites is properly maintained and the service supports clients to sustain their tenancy agreement, develop skills and resilience, and participate in positive and successful move on.
Your work will be underpinned by the Depaul Endeavour model of assets based, psychologically informed delivery, the aim of which is to ensure that every client leaves a Depaul service with the skills and resilience to be confident and self-determining in their lives.
The usual hours will be 37.5 hours per week. The post will require working on a rota that includes early, and late shifts and weekend working. You may be required to support your colleagues across the other service sites on occasion where a business need emerges.
Key responsibilities include:
· Ensure client safety and wellbeing, adhering to safeguarding and emergency procedures per Depaul's policies.
· Oversee high-quality risk assessments, SMART support plans, and case files for clients of your line reports.
· Provide one-to-one and group support, fostering resilience in clients through tailored engagement in accommodations and the community.
· Partner with consortium colleagues, local agencies, and statutory teams to support client wellbeing while respecting data protection protocols.
· Promote client involvement in decision-making, community programs, and opportunities in education, training, employment, and volunteering.
· Supervise and support volunteers, manage health and safety, and oversee financial records, repairs, and maintenance.
· Collaborate with internal departments to ensure smooth service operations and assist with staff inductions while modeling positive behavior.
· Understand contractual, grant, and housing management obligations and undertake additional duties as required.
About You
You will need to have the following skills and experience:
· Experience working with individuals facing homelessness, mental health issues, substance use, or care history, with relevant life experience preferred.
· Strong understanding of risk assessments, support planning, safeguarding, and health and safety requirements.
· Proficiency in literacy, numeracy, and IT, with a commitment to diversity, equality, and respectful treatment of all individuals.
· Personal and professional integrity, maintaining boundaries, and collaborating effectively with others.
· Commitment to self-reflection, ongoing learning, and development.
· Alignment with Depaul’s values, ethos, and founding ideals.
In return for working here, you will receive:
· A comprehensive training package tailored to your needs and role
· Flexible working model for suitable roles.
· 26 days annual leave rising to 30 after five years of service.
· Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.
· Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service
· Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.
· Discount vouchers including gym, retail, food & drink, travel, electricals and more.
· Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More
· Death in service (4x Base salary)
· Legal Advice line
About the Organisation
Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.
You may have experience in areas such as: Senior Support Worker, Peer Support, Project Manager, Care Caseworker, Youth Project Coordinator, Youth Caseworker, Care Worker, Health Care Assistant, Support Worker, Senior Care Assistant, Wellbeing Worker, Mental Health Support Worker, Progression Advisor, Progression team Lead, Employability Coach, Transition Coach etc. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
We are delighted to be supporting a leading institution inspiring young people and opening the opportunity to explore Engineering and Technology as careers. This fantastic, organisation is looking for a temporary Legal & Compliance Support Manager to join them for 6-8 weeks in the first instance. The role offers a hybrid working arrangement of 2-days per week onsite in Central London.
Key Responsibilities for this role include:
- Supporting the Head of Business Services in providing timely reviews of contracts, including editing existing contract templates, and negotiating with external parties as appropriate.
- Supporting the Head of Business Services in ensuring that the organisation is compliant with the UK Data Protection Act 2018.
- Administering bursaries and grants agreements for the organisation.
- Managing contract administration and the organisations contract database.
- Ensuring suppliers and partners are DBS checked where relevant and managing the organisations DBS checks.
- Providing briefings to the Head of Business Services on Safeguarding, GDPR and other compliances as requested.
- Managing the organisations suite of policies, ensuring they are reviewed and updated regularly.
To be considered for this position, you should possess:
- Previous experience in a similar role, specifically within contract reviews, negotiation and editing.
- Significant experience of GDPR and the UK Data Protection Act 2018.
- Excellent organisational and IT skills, including usage of Microsoft Office packages.
- Excellent communication skills and ability to work and liaise with a range of stakeholders.
- Ability to independently manage workload and adhere to swift deadlines.
If you are interested in this opportunity, please apply below, and submit your CV in Word format.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
Grade: 5
Position type: Fixed Term for 12 months, Full Time, 37.5 hours per week. Flexible working may be considered
Responsible to: Financial Controller
Direct reports: N/A
Location: ShelterBox HQ, Truro, Cornwall (Hybrid working with at least 2 days a week in the office)
Role purpose:
A key member of the finance and financial accounts teams, supporting colleagues and the wider charity by taking responsibility for maintaining elements of the financial records of the charity.
Ensuring compliance with technical and legal requirements, safeguarding the assets of the charity.
Generating data that will allow for informed decisions to be made, maximising the impact that the charity can achieve for people effected by disasters.
Who are we looking for?
Experience in working in a finance team including maintaining nominal ledger and purchase ledger, payroll and reconciliations. The individual may hold AAT qualification or be qualified by experience.
We are looking for an experienced finance professional to join our busy team and to help provide a great finance service. You will have excellent attention to detail, good knowledge of finance processes and work well as part of a busy team. Having great organisational skills, you will be able to manage multiple tasks at the same time, work proactively and be a good communicator.
We encourage innovation and new ideas and would welcome you sharing your experience with us, to further develop our team.
The organisation has ambitious system development plans and would welcome your involvement in this programme.
This is an exciting opportunity to join a friendly and vibrant organisation.
Duties will include but not be limited to:
Maintain Financial Records
· As part of the Financial Accounts team (two Finance Officers and the Financial Controller) take a share of the responsibility for maintaining the financial records of the charity, ensuring compliance with processes and technical and legal requirements, and safeguarding the assets of the charity.
· Provide support to internal and external stakeholders in operating or using/getting benefits from the outputs from your areas of responsibility.
· Areas of responsibility will include: -
· Processing and payment of invoices and bank transfers, including foreign and urgent payments.
· Processing of donations from journals generated from the CRM system, reconciling to bank receipts, and resolving any queries or discrepancies in collaboration with the Supporter Care team.
· Bank and petty cash recording and reconciliation. Including bank account reconciliation on a weekly basis, petty cash and foreign currency. Submission of bank reconciliations for approval by Financial Controller.
· Enter expected cash outgoings into weekly cash flow document.
· Credit Card and Expense Claims (detailed below)
· Process Payroll (detailed below)
· Purchase and sale of foreign currency as discussed with Financial Controller.
· Monthly gift aid submission including generation of Gift Aid submissions, complete pre-claim checks, submission and reconciliation to receipts from HMRC. Submission of draft gift aid submission for approval by Financial Controller.
· Month End - (detailed below)
· Year End – As instructed by the Financial Controller generate reports and information to support preparation of annual report and audit file. Answer audit queries provided by the charities auditors.
· Maintenance of the organisation’s fixed asset register, posting journals for depreciation, acquisitions and disposals.
· Monitoring of finance inbox and support organisation with requests for financial information.
· Provide Support to organisation with procurement and purchase ledger system Focal point.
· Update projects/funds on Dimensions.
· Maintaining accounting records for our subsidiary company, ShelterBox Trading.
Credit Card and Expense Claims
· Maintenance of the Company Credit cards, submitting requests for new cards, adjusting credit limits and cancelation of cards.
· Download credit card transactions and upload to Acloud Expense system and submit to credit card holders for completion of expenses.
· Review, approve and post to finance system credit card expenses and claims for expenses using Acloud expense system.
· The issuing and reconciliation of cash advances for SRT teams.
· Provision of new credit cards for Staff/SRT’s and deal with any issues.
Payroll
· Processing the monthly payroll with information provided by HR Department using Sage Payroll Software and initiating payment and payslips to staff.
· Monthly submission of payroll reports to HMRC and process payment of PAYE, NI and student loans to HMRC.
· Maintenance of the company pension scheme, uploading details of monthly contributions with Scottish Widows. Dealing with issues and queries around this.
· Monthly reconciliation of payroll control accounts.
· Providing support to the HR team around pay, pension loans etc
Month End
· Assist with timely month end process by completing work to meet monthly deadlines.
· Calculation of the month end prepayments and accruals, processing the relevant journals, ensuring the reconciliation of balances to Dimensions.
· Monthly reconciliation of income between CRM and Dimensions.
· Calculate of currency revaluation for foreign currency accounts held on a monthly basis, submit to Financial Controller for approval and post to Access Dimensions.
· Produce month end bank reconciliations for approval by Financial Controller.
· Calculation and posting to finance system of credit card accrual.
· Produce salaries reconciliation for approval by Financial Controller.
· Production and distribution of income and expenditure and transaction reports for budget holders.
· Assist with roll forward of department forecast templates.
Special Projects:
-Provide support to the Finance Team Managers, Deputy Director of Finance and Director of Finance including undertaking special projects as requested.
· Providing financial team support on cross departmental projects as required.
· Carbon footprint work for the organisation
· Produce weekly/monthly reports to the SLT team as requested
Other responsibilities
· Any other duties as required which are deemed appropriate to the level and grade of the post.
Please note: This role is Cornwall based with an expectation of office attendance a minimum of two days per week.
The client requests no contact from agencies or media sales.
Reports to: COO
Location: Remote, with monthly co-working or team days in London and additional stakeholder meetings/ events as required. (Travel not funded for the regular monthly days.)
Salary: £31,000 + 11% employer pension contribution and other benefits, including generous holiday, retailer discounts and personal development budgets.
Hours: Full time (37.5 hours a week) or 0.8 (30 hours a week) We are delighted to consider requests for flexible working patterns.
Contract: Permanent
ABOUT NOW TEACH
Our long-term vision is a world where children benefit because talented people, who’ve already had successful careers, become teachers, and bring their skills and experiences to the schools that need them most. We support Now Teachers, training providers, schools and the wider education system to realise the full potential of career-changers in education.
Career-changers bring new experiences into the classroom, but they often need support to complete their training and stay in teaching. We offer Now Teachers one-to-one support, alongside a comprehensive structured programme helping them change career successfully. This support continues after they’ve completed their training, and the Now Teach Network is there to help make the most of their experience and skills as career-changers.
Our support helps Now Teachers stay in teaching: 75% of Now Teachers are still in teaching 2 years after qualifying, compared to much lower percentages nationally. Nearly 90% of our cohort are satisfied or very satisfied with the support they get from Now Teach.
We are looking for driven and committed people to help us meet new goals, increase our Network and create more impact in schools.
ABOUT THE ROLE
Role overview
As Operations Executive, you will collaborate closely with the COO to enhance our operational efficiency and ensure seamless cross-organisational progress. In this key position, you will be responsible for monitoring and advancing our objectives, fostering collaboration, and optimizing processes to achieve our strategic goals, as well as providing first line HR and operations support to the whole of Now Teach.
This role will involve working across several projects/services at a time, and the priorities of the role will adapt and develop over time depending on the needs and priorities of the organisation and where the support is needed most. If you are super organised, love coordination, communication and you have a keen eye for detail, this could be the job for you.
In this role you will……
Organisational effectiveness
- Working with the COO, create tools and processes to track progress against organisational objectives, as well as designing and running the annual organisational objective setting process, in close consultation with the COO and other key staff members.
- Proactively identify and mitigate cross-departmental risks to ensure timely and effective mitigation.
- Identify and propose suggestions for improvement to cross organisational systems, processes and ways of working.
- Own the policy update log and process, engaging the team and bringing in subject matter experts as required.
- Promote a culture of continuous improvement and agile ways of working, including defining our approach to project management.
- Provide reporting and analysis as required by the COO and CEO.
- Ensure all key organisational dates and meetings are booked and clearly communicated with backwards planning of critical milestones.
People coordination and support
- Lead the onboarding, offboarding, training, and development of all Now Teach staff members, continuously enhancing these processes to align with organisational values.
- Develop our people processes and policies in a way which is aligned to our values and enhances the experience of all staff members.
- Act as a point of contact on general HR/People and operational queries for the Now Teach team and administer relevant people files and our employee database (SafeHR).
- Support in the recruitment of diverse and effective staff, ensuring an effective recruitment process is in place for hiring managers to follow.
- Manage and analyse our quarterly staff survey, making suggestions for how we can improve the staff experience.
- Ensure there is an up-to-date record of all contracts and agreements with contractors and freelancers.
- Provide support to the payroll process as necessary.
General support and administration
- Own the scheduling and planning of Team and collaboration days, securing and booking meeting rooms and locations and cohering an internal team to plan an engaging employee experience.
- Coordinate IT support services with our outsourced provider, ensuring the smooth day to day running of the organisation
- Maintain the Now Teach equipment register.
- Deliver induction training on the basics of our IT and technology set up
- Support with the running of our CRM, liaising across departments regarding any system development or change requests
- Any other general support commensurate with the role.
PERSON SPECFICIATION
Who you are (qualities/values)
- Passionate about ensuring that Now Teachers, schools, partners and the wider education system can realise the full potential of career changers in education.
- A strong relationship builder with people at all levels, and someone who gets a kick out of helping and supporting others.
- A systematic and structured thinker with strong analytical abilities.
- Proactive and innovative in identifying approaches and opportunities for improvement, particularly regarding technology.
- Tenacious, highly organised self-starter who enjoys variety.
- Effective at working cross-organizationally to achieve results.
- You are happy to get into the detail and not daunted by a challenge – no task is too big or small.
What you’ll need to succeed in this role (experience/qualifications etc)
- Experience in a cross-functional role within a small organization, with a proven ability to drive initiatives and achieve results in a dynamic environment.
- Experience of managing projects in any setting – this doesn’t need to be a formal project management qualification but we are looking for someone who is able to get things done, and who can bring others with them.
- An eye for future trends, particularly in how technology and AI are likely to transform organisational effectiveness over the next 5 years.
- Experience analysing and presenting complex information simply.
- Great attention to detail and the ability to join the dots and make connections between different areas of the organisation.
- Excellent verbal and written communication and relationship management skills.
- Experience using a variety of tech systems and CRMs.
- Desirable but not essential – knowledge of UK employment law (or a desire to learn).
Application Process
To apply, please complete our online application form where you will be asked to upload a short covering statement (no more than 1 side of A4) and CV (no more than 2 sides of A4) by 9am 10th February 2025.
Your statement should include why you are attracted to the role and how you match the person specification particularly regarding your experience.
If you need any additional support or require reasonable adjustments to the application process, please get in touch.
Diversity, Equity & Inclusion
Now Teach strives to be a workplace that is diverse, equitable and inclusive where we can ALL be ourselves. We encourage applications from people of all backgrounds, ethnicities, ages, gender identities, stages of life and those with hidden or visible disabilities.
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll endeavour to be as accommodating as possible. If you would like to discuss specific requirements, please get in touch.
All applicants must have an existing Right to Work in the UK.
Safe Recruitment Procedure
Now Teach are committed to safeguarding and promoting the welfare of children and young people. To meet this responsibility, we follow a rigorous selection process, and all successful candidates will be subject to a basic Disclosure and Barring Service check.
The client requests no contact from agencies or media sales.
Service Manager
This is an exciting opportunity for a Service Manager to join Depaul UK in a new service in Warrington where you will play a pivotal role to the successful delivery of the service.
Position: Service Manager
Location: Warrington
Contract: Permanent
Hours: Full-time, 37.5 per week
Salary: £34,380 per annum + pension and other benefits
Closing Date: Friday 7th February 2025
Start date: Please note that the charity is currently awaiting funding confirmation for the new Service
About the Role
Working under the direction, guidance and support of the Area Director you will manage the Warrington supported accommodation service, based over two sites. You will lead a team of 1 Senior Progression Coach, three Progression Coaches and two Night Concierge workers. Your work will be underpinned by the charity’s Endeavour model of assets based, psychologically informed delivery.
You will have responsibility for the safety and wellbeing of all clients, volunteers and staff in the service delivering support to 18-25-year-olds who are homeless or at risk of homelessness or been in care of the local authority. You will work closely with commissioners and stakeholder partners in Warrington and ensure that all accommodation is properly maintained and designed to support the client to sustain their tenancy and participate in positive and successful move on.
Key responsibilities include:
· Ensure health and safety for clients, staff, visitors, and volunteers through regular risk assessments and checks.
· Liaise with internal departments like Finance, HR, Fundraising, and others to ensure smooth service operations.
· Manage budgets throughout the year, working with the finance team and Assistant Director.
· Provide high-quality support for young people, ensure effective housing management, and meet KPI targets.
· Build and maintain relationships with commissioners, stakeholders, and service partners.
About You
To be successful in the role of Service Manager you will need to have the following skills and experience:
· Extensive management experience, including supervising teams and individuals.
· Strong decision-making skills in complex situations, including risk management and safeguarding.
· Experience delivering safe services to at-risk young people in accommodation and community settings.
· Proficiency in risk assessments, support planning, literacy, numeracy, and IT.
· Knowledge of safeguarding procedures and commitment to diversity, equality, and health and safety.
· High professional integrity, collaborative working, and respect for the charity’s values and boundaries.
· Commitment to personal reflection, learning, and development.
In return for working here, you will receive:
· A comprehensive training package tailored to your needs and role
· Commitment to continued professional development with internal mentoring.
· Flexible working model for suitable roles.
· Supportive flexitime and toil arrangements.
· 26 days annual leave rising to 30 after five years’ service.
· Family friendly leave policies including - maternity, adoption and parental leave and Carers leave.
· Financial wellbeing offering interest free loans and advances
· Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service
· Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.
· Cycle to Work scheme and interest-free season ticket loans.
· Discount vouchers including gym, retail, food & drink, travel, electricals and more.
· Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More
· International Accident Cover – accidental death, permanent disability
· Death in service (4x Base salary)
· Legal Advice line
About the Organisation
Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.
You may have experience in areas such as such as: Housing Manager, Homelessness Manager, Housing Manager, Service Manager, Case Worker, Specialist Service Manager, Project Leader, Service Leader. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join the mental health mission and choose a career that changes lives.
Get paid to train as a social worker and specialise in supporting adults with mental health needs.
With Think Ahead, you could:
- Train and work in your local area and make a difference in your community.
- Earn as you learn with dedicated support from experienced social workers and academic tutors.
- Gain a fully-funded postgraduate diploma and master’s degree in just two years.
The Think Ahead programme
Think Ahead offers a paid two-year social work training programme, partnering with NHS trusts and local authorities across England. Each year we train up to 160 social workers, bringing passionate people into the sector and strengthening mental health services.
Joining a unit of fellow trainees, you’ll learn on the job, working alongside mental health professionals and learning from senior social workers.
By training with Think Ahead, you’ll be joining the mental health mission and beginning a worthwhile career in the social work sector.
Who are we looking for?
We want people who can make a real difference and help people living with mental illness. You don’t need any prior experience of social work, but you will need to:
- Hold or be predicted to hold a 2:2 in a subject other than social work.
- Hold at least a grade C at GCSE level in Maths, and in English or English Language (not English Literature), or an equivalent level 2 qualification.
- Have the right to remain and work in the UK (including access to public funds) for the entire duration of the programme.
We encourage applicants from underrepresented groups within the mental health and social work sector, including people from Black, Asian and ethnically diverse communities, people with disabilities, and those who identify as being part of the LGBT+ community. We also encourage men to apply, as they are also currently underrepresented.
For full details you can take our eligibility checker.
About the role
Mental health social work is a highly varied role that offers a wide range of opportunities to support the lives of people with mental health needs.
Using a social approach, you will help them address a diverse range of factors including relationships, housing, and employment, that are often overlooked in treatment of mental illness.
This might include standing up for someone’s legal rights in the workplace; reconnecting them with friends, family and their local community; or working with local authorities to make sure they are living in accommodation that is suitable for their needs.
How to apply
Registrations for 2025 are open now! Early applications are encouraged as some locations will close sooner than others.
Join the mental health mission and choose a career that changes lives.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Membership Co-ordinator
Reporting to:
Membership Account Manager - West of England (WoE)
Salary:
£24,000 pa
Hours:
37.5 hours per week
Terms:
Fixed Term – 1 year, 25 days Holiday pa (pro rata, exc. Bank Holidays), 5% pension contribution, Employee Assistance Programme, Line Managers Support Line, enhanced leave (sickness, parental), flexible working, individual training budget
Location:
Bristol based hybrid role, with regular work in Bristol warehouses, and occasional travel to Plymouth and members
Work with:
Membership Account Manager – Devon & Cornwall (D&C), Membership Support Officer, Finance, Compliance, Operations, Fundraising & Communications
Purpose of the post:
This exciting role links our 300+ organisations that receive food from us, known as our Community Food Members (CFMs) and our thriving operation. As Membership Co-ordinator, you’ll work across the charity with the Membership and Warehouse Teams, and our large and diverse team of volunteers to support our Community Food Members that receive surplus food from FareShare South West (FSSW) delivering a smooth service to CFM’s, and efficient operations within FSSW each week.
Working closely with the membership account managers across the region, you’ll act as a champion for our members, ensuring the service is delivered to a high standard and, communicating with the rest of the team, ensure a high level of satisfaction and retention through customer service. You will support and improve the effective integration of Membership and Operations, to ensure that our operation continues to run smoothly. You’ll be based mainly at the Central Bristol Office with occasional travel to the Plymouth Warehouse and visiting our community members across the South West.
Key Responsibilities
Member Support
· Lead on liaising directly with members on onboarding, offboarding, queries, complaints, seasonal schedules and general account administration.
· Lead on resolving daily queries and issues from our existing members (e.g. food issues, product recalls, etc.)
· Use the Charity’s Customer Relationship Management (CRM) system to manage engagement with members.
· Food Allocation Writing – supporting/working with/covering the Membership Account Managers/ CFM Support Officer, writing allocations for Members/Routes.
· Coordinate changes and updates to the Delivery Schedules according to seasonal demand and feedback from members – including member food profiles, contact details, addresses, delivery instructions.
· Supporting the Membership Managers in the execution of special membership events, targeted campaigns and projects (i.e. Holiday Activity Fund (HAF)).
Membership and Internal Stakeholder Integration
· Liaise between the Membership Team and other internal stakeholders, to keep up to date with membership developments, including any requests for a change to service.
· Support core functions with key developments to membership service e.g. Bulk Pallet deliveries, development of ‘Surplus Surplus’ initiatives, events, frozen food.
· Coordinating with members and Head of Compliance to ensure high levels of compliance within the membership function.
· Work with the Warehouse Team on developing and implementing operational improvements to increase efficiency and the quality of service provision.
· Engage with the Fundraising and Communications Teams to provide key data on membership.
Compliance and Health & Safety
· Operate according to the FareShare Food Safety Manual.
· Undertake relevant training in Food Hygiene and Health & Safety as required.
· Maintain up to date health and safety documentation for all CFM’s.
· Conduct in person visits of members to carry out kitchen and compliance checks.
General
· Be willing to receive and engage positively with any visitors to the warehouse.
· Support FSSW events.
· Uphold high quality customer care and standards of conduct when dealing with all stakeholders and the general public.
· Ensure the security of the FSSW Regional Centre and all assets located within it, including food, and maintained at all times.
· Driving duties where appropriate for membership support.
Person Specification - Essential knowledge, skills, and experience
· Experience in customer facing roles.
· Initiative and energy, able to work independently and in a team.
· Ability to develop, initiate and maintain systems and procedures.
· Excellent communication and interpersonal skills.
· Good administrative and organisational ability.
· Problem solver and competent decision maker.
· Full UK driving licence.
· IT competent and able to use various IT platforms/systems.
· A clear commitment to the ethos of FSSW, and to the agreed plans of the organisation, and able to positively contribute towards its achievement.
· Feels comfortable connecting with members and other teams using varying tools (i.e. Phone, email, slack, teams etc).
Please send your CV and a covering letter explaining why you would be a good fit for the role to the recruiting manager Marie-Louise van Kampen