Training and Community Administrator (TechVets)
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JOB Role
This role is an exciting opportunity to be part of a dynamic programme reshaping the way our clients enter tech careers and improving people’s lives. If you meet the requirements below, then this could be the ideal job for you. Be prepared to get stuck in and work across all operational delivery as we forge the future for the Armed Forces community in Tech!
This role reports to the Director of Veterans and Families Employment. The TechVets Programme is a programme within Forces Employment Charity that provides opportunities for veterans, service leavers, reservists, and their families to join our amazing community, learn and train using leading training resources, and gain direct access to employers.
This position is for one-year, Fixed term, Full-time, 35 hours per week, with a salary of £28,325. The successful candidate will be based at home. This role is a remote position requiring the successful candidate to travel to events around the UK and is expected to commute to our Head Office in London when required.
Principal Responsibilities:
- To administer operational delivery of partner training, coordinating the allocation of training to appropriate clients.
- To be responsible for the day-to-day running of the TechVets Programme online community within our Discord server.
- Take the lead on Community Updates and Training Updates, signposting our services and information.
- Being the first line of support for members and supporting the Employer Partnership Manager with employment-related announcements and activity.
- To be responsible for collating the necessary training and community data and ensuring this data is accurately processed and included in all programme performance reviews, reporting, and dashboards in order to verbally (virtually and / or in-person) present results to TechVets Operations Manager, Director of Veterans & Families, and wider team where required.
- Attend events where relevant and appropriate. This is shared amongst the team to maximise attendance across numerous events by capitalising on each team member's geographic location and availability.
Other responsibilities:
- Lead the administration and delivery of client onboarding sessions.
- Support the sharing of marketing content to enhance the Forces Employment Charity TechVets Programme sub-brand, broaden the reach into the Armed Forces community, and increase the visibility of the opportunities and successes that we have.
- Any other relevant duties at the discretion of management
PERSONAL SPECIFICATION
Essential Competencies:
- Capable of working remotely to targets and deadlines.
- Effective team player but also able to self-motivate and operate independently.
- Highly organised, good attention to detail, and works with pace.
- Possess stakeholder engagement and communication skills (verbal and written) skills.
- Enthusiastic, adaptable and willing to learn.
- Uses initiative and drive to navigate both internally and externally to get things done.
- Strong basic digital skills, adept at using basic productivity software (ie Microsoft Excel, PowerPoint, Word, Sharepoint).
- Good data literacy.
- Has a presence to quickly create credibility amongst industry stakeholders.
- An understanding of the tech sector and cyber security industry.
Desirable Competencies:
- Previous experience working in digital and data.
- Experience working with data analytics.
- UK military experience (any rank, any service, partner or spouse).
- Previous experience using Discord or similar platforms.
- Familiar with using Salesforce or similar CRM software.
- Familiar with MS Power BI or Tableau software.
- Experience managing or coordinating relevant tech careers training.
- Good technical knowledge with the ability and passion to learn new topics with ease.
- Currently a TechVets member.
Security Clearance:
The successful candidate is required to undergo an Enhanced DBS security clearance check.
Forces Employment Charity is an equal opportunities employer and values having a diverse workforce. We actively encourage applications from all qualified candidates.
If you meet the criteria and are passionate about supporting service leavers in their transition to civilian employment, we encourage you to apply. To apply, please submit your CV and cover letter by Midnight Thursday, 8 August 2024.
Size: 101 - 500
