Op Nova Support Team Client Advisor

Forces Employment Charity is seeking a dedicated Client Advisor to join our Support Centre in Birmingham.

Role: The role of Client Advisor is to deliver the support centre function for the programme. Forces Employment Charity delivers a specialist programme to support veterans in the Justice System who may be vulnerable, socially isolated, or need support to live or maintain a law-abiding life.

The role reports to the Support Centre Manager and Support Team Leader. This position is permanent Full-time, 35 hours per week, with a salary of £22,000. The successful candidate will be based at the Support Centre, Birmingham Office / Hybrid with 50% Office-50% WFH once the security clearance is received and training is complete.

Principal Responsibilities:

·       Receive referrals of Veterans who are at risk of contact with the Justice System or are involved in the Justice System.

·       Make first contact with referrals within 2 working days and complete initial registration.

·       Upload client information to case management system.

·       Provide initial advice and guidance on registration.

·       Support allocated caseworker to engage with the veteran after initial assessment.

·       Support Veterans to obtain proof of service and sign required consent forms.

·       Provide accurate and responsive telephone, text, social media and email ‘helpdesk’ support to veterans and other stakeholders.

·       Record all interactions with accurately on the Salesforce case management system.

·       To be flexible and complete any additional tasks, asked of you by the support team leader and Support Centre Manager

PERSON SPECIFICATION

Essential Competencies:

·       High quality written and verbal communication skills, with a personable manner and excellent telephone technique.

·       Experience of advising and supporting individuals.

·       Excellent IT and keyboard skills.

·       Experience of business administration, in particular the use of databases and customer management systems to accurately record data.

·       Strong organisational skills with a desire to achieve through own initiative.

Desirable Competencies:

·       NVQ Level 4 Advice and Guidance.

·       Empathy for those who have served in the Armed Forces.

·       Understanding of those in the Justice System.

·       Salesforce experience, this training will be provided for the successful candidate if they are not already trained.

Security Clearance:

·       Successful candidates will also be the subject of an Enhanced Disclosure & Barring Service (EDBS) check and Police Vetting (NPPV2).

Forces Employment Charity is an equal opportunities employer and values having a diverse workforce. We actively encourage applications from all qualified candidates.

If you meet the criteria and are passionate about applying, please submit a Covering Letter and CV. The closing date for this position is by midnight, 9 October 2024. Please note that this job advert may close early if a suitable candidate is found. Interviews are scheduled to begin the week commencing 14 October 2024.