Head of Services

Working closely with our existing Head of Services, you will have joint responsibility for the operational management of Services across our organisation. Key tasks and responsibilities will include:

• Line managing our Service Managers.
• Liaising with and reporting to commissioners.
• Monitoring service efficacy.
• Ensuring all services have written policies and processes in place.
• Supporting the senior management team with the development of new services.
• Acting as a Designated Safeguarding Lead.
• Mobilising new services.

You are required to maintain regular contact with partner agencies, commissioners and funders, negotiating on behalf of the charity, and building strong and positive relationships with others.

This role can be based in either Wiltshire or Devon, requiring travel across the South-West and a willingness to attend meetings in all our offices on occasion.

MAIN RESPONSIBILITIES

SERVICE DELIVERY MANAGEMENT TEAM

• Be an active member of the Service Delivery Management Team.
• Contribute to the development services across FearFree.
• Ensure FearFree complies with all legal requirements; advise the CEO when a breach is likely or has occurred.
• Achieve and maintain external accreditations, such as Leading Lights, ISVA Standards and Respect Standards.
• Provide cover for your counterpart Head of Services (primary responsibility for safety and support services).
• Act as a Designated Safeguarding Lead for FearFree.
• Support senior colleagues – including the Head of Communications, Head of Fundraising, and Head of Finance – to ensure excellent services and a joined-up approach. 

MANAGEMENT ROLE

• Attend management team meetings.
• Mobilise new services.
• Take a leading role in the writing and development of tenders and bids for new services.
• Working within the agreed policies, principles & codes of practice of FearFree, develop, implement, sustain and improve frameworks and systems to achieve objectives and priorities through effective procedures.
• Work with relevant senior managers to advise on formulating, updating & monitoring relevant FearFree policies & procedures, updating manuals as and when required, ensuring that support staff have appropriate access to them and record sightings of updates.
• Manage change in accordance with change control procedures.
• Liaise and network with other agencies, statutory, voluntary, & private as appropriate.
• Oversee the quarterly and annual reviews for Commissioners.
• Develop and manage own workload having the ability to work independently, using own initiative.
• Attend relevant local, regional and national groups, forums and meetings as appropriate.
• Contribute to the development of new projects as required.
• Manage other tasks appropriate.
• Ensure all services meet with the requirements of accredited bodies, legislation, contractual obligations, best practice and FearFree policies.

SUPERVISORY ROLE

• Ensure the provision of line management, support and supervision for Service staff.
• Respond to complaints escalated from the projects.
• Develop and oversee project/service plans.
• Monitor compliance with procedures at project level.
• Chair project/service management meetings.
• Ensure project reports and returns are completed on time.
• Provide advice, information, training and support to staff related to organisation policies and procedures as required.
• Arrange training courses or identify training opportunities to ensure staff & volunteers have access to specific knowledge related to relevant issues for service delivery.

For a full job description/person specification and to apply, please follow the link provided on this website. There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged.

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.