Membership Coordinator

At EIDA, we equip employers to support their employees affected by domestic abuse and to share best practice with others. We endeavour to bring about constructive change, leading to a society where survivors thrive, and where domestic abuse is not tolerated.

As Membership Coordinator, you will work closely with our small team to support all aspects of EIDA membership, ensuring that members are provided with the tools and support they need to respond to domestic abuse within their organisation.

You will support the team to develop EIDA’s membership of UK employers at all levels, from engaging smaller members (who join EIDA for free) to large corporate organisations who join as paying members at the level of Strategic Partner or Beacon member.

You will play an integral role in building the sustainability of the organisation and expanding our reach to many more UK employers, engaging with our members and creating and sharing tools and good practice to achieve our vision of every employer taking effective action on domestic abuse.

TERMS OF APPOINTMENT

Salary: £28,000 to £32,000 FTE

Contract: Fixed term for 2 years

Hours: Full time (37.5 hours). We are happy to consider flexible working arrangements

Location: London, hybrid position with one office-based day in an average week

Reporting to: Head of Membership & Partnerships

Direct reports: None

Benefits

• Flexible working arrangements
• NEST pension with 3% employer contributions
• 25 days annual leave + public holidays

Closing date Tuesday 3 September 2024, 9am

Interviews will take place on or before 11 and 12 September 2024, in London or remotely. We may close the vacancy early if sufficient applications are received, so early applications are appreciated.

How to apply  Please send us a brief covering letter (maximum 2 pages A4) or a short video, outlining why you think your skills equip you for this role and why you want to work at EIDA, along with your CV.

MAIN TASKS & RESPONSIBILITIES

Membership engagement

• Manage and build relationships with prospective, new and existing EIDA members.
• Manage the member experience, including responding to queries from prospective and existing members, acknowledging receipt of new member forms and overseeing follow up contact with new and existing members.
• Identify key trends, gaps and topics, as well as opportunities for cross-pollination and member introductions.
• Support the Head of Membership & Engagement to respond to EIDA’s Beacon and Strategic Partner members, assessing their needs and generating plans to improve their membership experience.
• Support the planning and implementation of EIDA events, including coordinating and delivering EIDA’s Lunch and Learn sessions with members.
• Working with the Communications and Engagement Coordinator, ensure the membership receive regular, up to date, engaging information on domestic abuse as it relates to employers, including via newsletters, social media and ensuring the website is up to date.

Membership growth

• Drive membership growth; proactively identify and develop projects for member recruitment, promoting EIDA to prospective and lapsed members.
• Develop opportunities to widen our membership market for example through industry-based forums, groups, conferences and fairs, trade unions, health & wellbeing and diversity & inclusion communities.

Partnership development

• Develop a good understanding of the national and regional landscape of domestic abuse support available to employers, to signpost members effectively to appropriate partners.
• Formalise partnerships with new and existing members, including conducting due diligence and putting in place partnership agreements.
• Attend events to develop new contacts and seek new opportunities for EIDA to engage in.

Data and systems

• Oversee membership information on EIDA’s database, generating reports on interactions and statistics.
• Perform membership analysis and reporting for internal and external stakeholders.
• Maintain routine data cleansing, to ensure member and partner data is accurate, complete and up to date, ensuring all data is handled in line with GDPR.
• Support the team to keep accurate membership engagement records on the CRM system.

Other duties

• Participate in training, regular supervision and appraisals.
• Collaborate on special projects as needed.
• Carry out general administrative duties as required to support the running of the charity 

RELEVANT EXPERIENCE

Essential

• Good academic performance in English and Maths
• An understanding of domestic abuse including key policies and legislation
• Good understanding of best practice in relation to data protection
• At least three years’ work experience in a client/customer-facing role
• Experience using CRM databases
• Demonstrable success in engaging new members/clients/customers
• Experience of managing relationships and partnerships

Desirable

• Knowledge of employer best practice in relation to domestic abuse
• In depth knowledge of GDPR
• Knowledge of best practice in relation to managing membership networks
• Experience of designing, managing and maintaining CRM databases.
• Experience in creating retention plans for current membership
• Experience of developing and implementing partnership agreements
• A commitment to tackling domestic abuse

Skills and attributes

• Excellent communication skills, with the ability to adjust your style for a range of audiences
• Strong project managements skills
• Ability to manage complex workstreams with competing deadlines. Organised, with ability to prioritise
• Ability to adjust course and thrive in a small team, working closely with a wide network of employers, sector partners, government representatives and others
• Strategically minded, with the ability to both see the big picture and roll up your sleeves
• Calm and resilient, comfortable handling tasks in a fast-paced environment

Qualities we look for

• Fostering a co-operative and supportive team, participating in team meetings and activities
• Ensuring EIDA’s vision and values are at the heart of everything we do
• Actively promoting equity, diversity and inclusion in all areas of work