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Supporter Care Administrator Salary:

Gravesend, Kent (On-site)
£24,215 - £25,203 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care.

Are you friendly, approachable, and detail-oriented? If so, we’d love for you to join our Fundraising Team at ellenor!

As a Supporter Care Administrator, you’ll be a key part of our mission, helping our community raise vital funds for ellenor. We’re looking for a proactive problem solver with strong attention to detail—someone who thrives working with data and is confident using Microsoft Excel.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.


If you're ready to embark on a challenging yet rewarding journey in a dynamic and supportive environment, we encourage you to apply today!

Key Responsibilities of the role include:

  • Serving as the first point of call for supporter inquiries through phone, post, or email.
  • Importing and accurately recording data from multiple sources.
  • Collaborating within a team to manage the weekly lottery and ad hoc raffle administration.
  • Prioritising that our supporters are at the heart of all that we do and ensure they feel valued.

Essential requirements of the role include:

  • Strong written English skills, with the ability to compose professional emails and draft thoughtful thank-you letters.
  • Exceptional I.T. skills, including advanced proficiency in Excel, Word, Outlook, and technical ability to use databases such as Salesforce, Donorflex, Raiser’s Edge, or similar.
  • Strong customer service orientation, demonstrated through experience in customer/supporter services and effective communication via phone, post, and email.
  • Proven ability to process and check data accurately and consistently, with experience in data entry on a CRM database.
  • Ability to quickly pick up new processes and tasks, coupled with the capability to manage a varied workload independently.

This post is subject to UK DBS clearance.


UK Immigration:

ellenor is not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.


Application deadline: 2 April 2025


Applications will be reviewed on an ongoing basis. Therefore, if you are interested, kindly submit your application at your earliest convenience as the vacancy may close prior to the closing date.


At ellenor, we are committed to acknowledging and celebrating our differences, fostering an inclusive environment for all. Join us in building an outstanding and diverse team dedicated to supporting our patients and their families during one of life's most challenging times.

Application resources
Posted by
ellenor Hospice View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 19 March 2025
Closing date: 02 April 2025 at 23:30
Job ref: 7081
Tags: Administration, Fundraising, IT, CRM, Data Analysis, Data Entry, Database Management, Information Management, Direct / Supporters